From: Frank Osgood
To: Ms. Irene Kovach
Date: March 8
Subject: Annual renewal — action needed
Member record: MR-4419

Dear Ms. Kovach,

Your renewal application arrived last week, and the annual fee of $95 has been received in full. Your file is otherwise in order.

Members must record twelve training credits each year. Your file shows ten.

Files with a shortfall pass to the quarterly review panel, which decides how incomplete renewals are handled. I would much rather settle this myself while the file is still on my desk.

Please send the course provider's written confirmation for the bookkeeping workshop you attended in January, which carries two credits, to the records office by March 31. I will update your record as soon as it reaches me.

Sincerely,
Frank Osgood
Membership Records Officer, Vinton Institute of Bookkeeping

P.S. The mailing address change you reported in February has already been entered.

Ashcombe Business Park Tenants' Committee

Meeting OC-14
Date: March 4
Place: Unit 4 meeting room
Representatives present: 10
Representatives absent: 2
In attendance: Alan Moreau, coordinator, property manager
Minutes taken by: Grace Whelan

The meeting was called to settle two proposals about the park entrance left undecided at the previous meeting.

Item 1. Directory board at the main gate. A member proposed one board listing all twelve units, lit until 9:00 P.M. for drivers arriving after dark. Members expected fewer misdirected deliveries. Outcome: approved, provided that at least eight of the twelve tenant firms confirm in writing that they will share the installation cost equally. Follow-up: committee secretary.

Item 2. Short-stay delivery bays. Proposal: mark two visitor parking spaces for deliveries only. Members noted that couriers now leave boxes of supplies at the gatehouse, and the coordinator cited a similar instance elsewhere. The committee agreed that the case for the change could not be settled without figures on how often those spaces are used. Outcome: held over. The coordinator will count use of the spaces over two weeks in May and report the figures in June.

Next meeting: April 8, Unit 4 meeting room. Before that date the committee secretary is to obtain written confirmations of cost sharing from the tenant firms. The property manager's consent for the board's position was received before this meeting and requires no action.

Prepared by G. W. Copies to the two firms not represented.

Maynard Employee Recreation Club

Amendment to Activity Listing PL-63

Three entries in the listing given to members last week were printed with incorrect details. The affected lines are no longer valid.

The Table Tennis Club now meets in Room 5, as Room 12 does not have space for two tables.

Members holding a printed listing should exchange it for an amended sheet at the club desk in the staff lounge, weekdays from 12:00 P.M. to 2:00 P.M. Amended sheets are supplied at that desk only. Session organizers with any remaining entry to change must send it to the committee before the last Friday of this month.

Listing PL-63. Extension 214 takes inquiries from prospective members only.

Draycott Trade Supply
Trade Sales Department
84 Wrenfield Road, Tarrington

September 12

Reference: Line BG-300, Larchmont 300 bench grinders

Dear Trade Account Holder,

Draycott Trade Supply has carried the Larchmont 300 bench grinder for eighteen years, and it has appeared in every catalog we have issued. We must now inform you that the line will be withdrawn when the current catalog cycle closes in December. No further Larchmont 300 units will be built for us after that point. --[1]--.

Trade accounts that stock this line should now turn to the Pennington 500 series, which replaces it in our next catalog. Every Pennington 500 grinder arrives with a second set of grinding wheels at no charge, and its guarantee runs for three years rather than one. The motor housing is sealed against dust. Please note that the Pennington 500 rests on a wider base and will not bolt to older benches. We are therefore supplying an adapter frame with every first order at our own cost. --[2]--.

The withdrawal follows the decision of the firm that produces the motor unit installed in the Larchmont 300 to stop making it, and no substitute of the same rating fits the existing frame. Orders for the line have held up well throughout the year, and demand has played no part in the matter. --[3]--. Replacement parts for Larchmont 300 grinders will remain available from us for four years.

Final orders for the Larchmont 300 must reach our Trade Sales Department by November 30. A changeover credit will be applied to your first Pennington 500 order, but only for accounts that return their old grinders to us when the new units are delivered. --[4]--.

Sincerely,

Nigel Cartwright
Manager, Trade Sales Department

P.S. The Pennington 500 grinders are assembled at our own workshop on Wrenfield Road, and account holders may arrange a time to watch the work.

Saturday cooking demonstration — Thursday, March 12

Miriam Weaver [1:12 P.M.]: Claudia, Simon, I've added you both here. Saturday's demonstration needs one more decision before the end of the day.

Claudia Bishop [1:15 P.M.]: Has something changed? I thought sign-up closed last week. How many places did we have in the end?

Miriam Weaver [1:17 P.M.]: Fourteen people fit at the demonstration counter. Twenty-six have put their names down, and I don't want to turn twelve of them away.

Miriam Weaver [1:20 P.M.]: So I'd like to hold the same session twice — a first session at 11:00 A.M. with fourteen places, and a second one at 2:30 P.M. with the other twelve.

Miriam Weaver [1:23 P.M.]: Claudia, are you free to stay for the second session at 2:30?

Claudia Bishop [1:26 P.M.]: Saturday afternoon is open, so yes. I bring my knives and boards in the car, but I carry only fourteen practice sets, and that covers the morning. Can the other twelve come from somewhere? Also, does the store still have the mixing bowls I used last time?

Miriam Weaver [1:30 P.M.]: The bowls are in the cupboard behind the counter, so that part is covered. Simon, please put twelve practice sets on this week's delivery to us.

Simon Metcalf [1:33 P.M.]: I have your message in front of me. Thursday's van was loaded and left the warehouse at eleven this morning.

Simon Metcalf [1:36 P.M.]: The Fairhill store keeps the same sets on the shelf. If your order reaches me by 3:00 P.M. today, they can send twelve straight to you tomorrow morning. A branch shipment carries a small handling charge.

Claudia Bishop [1:39 P.M.]: Tomorrow morning suits me. I have a session booked at a shop in the next town on Sunday, so my car has to be packed again Saturday evening.

Miriam Weaver [1:44 P.M.]: To confirm: Claudia takes both sessions, I send Simon the order before three, and Simon arranges the twelve sets from Fairhill. Both sessions run at the demonstration counter on the lower floor, as before.

Melbury Answering Services — Support Center
Call Handling: Information for Account Holders

Which calls reach our operators?

Calls are diverted to us when your line is already busy, when a caller telephones outside the opening hours listed in your account, and when nobody is at your desk to pick up.

How are callers greeted?

Operators answer using your own business name and the greeting wording you have supplied.

Who decides how each call is handled?

You do. Our operators work only from the handling instructions stored in your account, and you may replace those instructions at any time in the account area. A new set takes effect from the following business day.

Standard routing of calls

Every new account begins with the standard set of instructions shown below, which covers each category of call and how you hear about it. This set remains in use for any category until you replace it with instructions of your own.

Whichever way you are informed, a record of each message is also kept in the account area, where it stays viewable for 60 days.

How many calls does my plan cover?

Each monthly plan includes 200 answered calls, and any calls above that number are charged at $0.60 each.

Ludgate Wholesale Company

Reclaiming Crate Deposits: Information for Account Holders

Account holders who have paid a deposit on our reusable crates can reclaim it by returning the crates to us. Returns are received only at Hetherton Warehouse, and crates are not accepted at our branch sales counters. The deposit refunded for each unit depends on the type of crate, as set out in the table below.

To make a claim, complete a reclaim form with one line for each crate category and the total number of units returned, and attach the signed delivery receipt from the shipment on which the crates were issued. Before a crate is handed to the warehouse staff, please clear loose packing material and old labels from it. You may also add a short note listing any crate damaged in transit. Finally, sign the form and hand both copies to the returns desk.

The count recorded by the warehouse is the figure used for credit, and it replaces the number declared on the form when the two differ. Warehouse staff record this count on a warehouse count sheet. A submission is accepted only when the total reaches 25 units, and a smaller return is held at the warehouse until a later return brings the total to that figure. Deposits are returned as credit on the customer's account, and no cash is paid at the desk. Credit is added to the statement issued in the month after the warehouse count has been confirmed. For this purpose, the top copy of the form is forwarded to the head office to have the credit recorded, while the duplicate remains at the warehouse.

Returns Department
Ludgate Wholesale Company

Eastcote Language Services
Notice to Clients: Service Levels and Charges

This notice explains how documents received between April 1 and September 30 are assigned a service level and charged. Each document is placed in one of the four levels shown in the table below.

The level entered on an order form is treated only as a request, since the level itself is set by our editors once a document has been read in full. Where the level set differs from the level requested, the rate for the level set applies to the whole document, and the delivery time runs from the date on which the level is set. Each level includes only the item shown in its own row of the table.

Material outside the four levels, such as a document in a language not shown on our language list, is accepted only if written notice reaches us at least five business days before the material is sent.

Every document must arrive with a completed order form. Pickup and delivery by courier can be arranged on request and are charged separately.

To have a level confirmed before a document is sent, please write to levels@eastcotelanguage.example.

To: Anton Kirkwood, Meadowbank Textiles
From: Ingrid Corbett, Eastcote Language Services
Date: April 18
Subject: Service level set for your product manual
Order reference: LS-2263

Dear Mr. Kirkwood,

Our editors have now read in full the product manual that you sent for translation into three languages for your distributors abroad. Your order form requested level SR-2. The closing sections of the manual, however, set out warranty terms and dealer obligations, and material of that kind is handled at level SR-3.

Level SR-3 therefore applies to the whole manual. The rate for that level is charged from the first page, and the delivery time runs from the date of this message. What the level includes is shown in the notice on service levels and charges sent to you in March.

Action required: please return a revised order form showing level SR-3 by Friday, April 21. Translation cannot begin until the corrected form reaches us.

Please note as well that documents brought to us by hand are now received at the second-floor counter rather than at the ground-floor reception desk.

We have been pleased to prepare your catalogs since your first order last spring, and the same team will be assigned to this manual.

Sincerely,
Ingrid Corbett
Project Coordinator
Client Services

Direct line 555-0164
To have a level confirmed before a document is sent, write to levels@eastcotelanguage.example

Merrivale Group Work Hubs: Provision and Access
Document WH-1085. Revised 12 February.
For staff not based at one fixed office. The facilities and access terms of each hub are set out in the table below.

Note: The Yarnton Hub occupies a floor shared with another company. It is open to Merrivale staff for short visits only and cannot be recorded as a home base.

Requesting hub arrangements
Allocation of a home base
1. Send a written request to the Workplace Services Team.
2. Your manager confirms that the hub suits your work schedule.
3. The regional operations manager approves the change of record.
Occasional short use
1. Reserve a desk through the hub calendar one business day ahead.
2. The hub coordinator confirms the reservation. No manager approval is needed.

Requests and record corrections: Workplace Services Team, extension 2140.

To: Workplace Services Team
Copy: Regional Operations Manager
From: Lydia Okonkwo
Reference: WH-1085
Subject: Recorded home base
Date: 6 March

Dear Workplace Services Team,

My move took effect on 2 March and my new address is on file. My recorded home base is still the Dorwich Hub. I am writing to have that entry changed and to release the storage cabinet held in my name there.

Since the move I have worked from the Yarnton Hub, which is nearest my new address. The coordinator there told me the arrangement could not become permanent, because that site is open to us for short visits only.

From April my work will keep me at a hub from Monday to Thursday. I meet visiting auditors in a bookable room about twice a month, arranged a week ahead, and I must lock test equipment away overnight.

Please make the change effective on 1 April. If anything further is needed, I will supply it the same day, and I can confirm any detail by telephone.

Regards,
L. O.
Site Survey Coordinator, extension 4416

Attached: printout of my current hub record.

Subject: Paper Use Review for the Third Reporting Period

Dear Department Heads,

When the review opened, figures were to be collected for two reporting periods only. The finance committee has now asked that a third period be recorded before any conclusions are drawn. Support for that period has been assigned in the same way as before, with each department's change between the first two periods measured against the company-wide target of a fifteen percent reduction per staff member. The code each department received as a result is shown in the attached record.

A resource adviser will visit each department marked Code 1 and will propose changes to its printing practices. Each department marked Code 2 must instead put forward one staff member for a two-hour session on printer settings, and I would ask you to send me the name by November 21. Departments marked Code 3 need take no further action.

Apart from these follow-up actions, any department may ask to have its desk printers replaced with shared printers. Requests must reach my office by November 7.

Thank you for your attention to this.

Bernard Kaminski
Office Services Manager
Extension 218

Records for the first two periods are held by Records Management.

Paper Use Review: Recorded Figures by Department

Code 1 - reduction of less than 5 percent
Code 2 - reduction of 5 to 14 percent
Code 3 - reduction of 15 percent or more

Note: Figures are sheets of paper per staff member, not department totals. Departments are listed alphabetically.

Paper Review Extended to a Third Period

Departments learn what the coming months will require of them

By Yolanda Brennan, staff writer
November 14

The paper-use review, which was to close at the end of this month, will now run through one further reporting period. Figures for the first two periods reached department heads in October, along with the follow-up action assigned to each department.

In Marketing the latest change has been an equipment one. "The desk printers are gone," said Felix Tolliver, the senior manager responsible for marketing. "Two shared printers arrived last week, and people collect their work in one trip." Printing of drafts, he added, had already been cut back sharply.

Doreen Vasquez, who directs the company's research work, said her own figures had barely moved. "Outside reviewers still ask us for paper copies of every report," she explained.

The recorded figures for all departments are posted outside the mail room.

The Uplands Hotel — Front Desk
Monthly Facility Pass Application — Form MP-12
Passes are sold only to people whose employer's address is within a ten-minute walk of the hotel. Hotel guests do not need one. Hotel staff are covered by a separate plan.

Section A: Your details
Name: Faye Ibarra
Employer: Oxley Travel
Work address: 12 Portman Street

Section B: Mark one pass
[ ] Early Pass † — 6 A.M. to 9 A.M. — pool and fitness room
[ ] Midday Pass — 11 A.M. to 2 P.M. — fitness room only
[X] All-Hours Pass ★ — 6 A.M. to 10 P.M. — pool, fitness room, showers

Section C: Extras and visitors
[ ] Towel service, $4 a month
[ ] Locker with key, $6 a month
Visitors: a pass holder may bring one visitor. The desk staff sign visitors in, and the holder pays the visitor charge then.
Signed: Faye Ibarra — December 9

How to return this form
1. Hand this form to the front desk yourself. Mailed or e-mailed forms are not accepted.
2. Keep the lower part until your card is ready.
3. Changes must be requested in writing seven days before a new month.

† Early Pass holders sign the entry list on each visit.
★ At the first visit, show a letter from the employer named in Section A confirming the work address.
Front desk copy — MP-12

Sent: December 11, 9:40 A.M.
To: Faye Ibarra
From: Eduardo Cisneros
Subject: Your pass
Reference: Form MP-12, received December 9

Dear Faye Ibarra,

Your application is recorded and your All-Hours Pass begins Monday.

Oxley Travel holds a monthly account with the hotel, so your monthly charge will be added to it rather than paid at the desk.

Before your first visit, please bring the item marked with a star beside your pass in Section B. We cannot give you the card without it. The lower part of your form is your receipt, so please keep it until then.

Eduardo Cisneros
Front Desk Manager, desk open 7 A.M. to 9 P.M.

Customer Feedback: Fitness Room and Pool
Posted by a pass holder — third month
Rating: 4 out of 5

I use the fitness room before work most days and swim twice a week. The showers are clean, the pool is a fair size for a hotel, and the staff are friendly. One evening I brought my sister with me. My pass is good for one person only, so we stopped at the desk on the way in. It took two minutes. I would recommend it.

Rudi Zanetti
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From: Gordon Salgado, Winslow Business Machines
To: Ms. Lorraine Quintero, Office Manager, Danforth Insurance
Cc: Service dispatch
Attachment: work order WO-3312
Subject: Annual service visit, account DI-2087
Date: March 2

Dear Ms. Quintero:

I am writing to confirm that your annual service visit is booked for Tuesday, March 14, with arrival between 8:30 A.M. and 9:00 A.M. The attached work order lists every machine by its machine code.

During the visit, a temporary machine is placed on the floor only for a unit whose recorded monthly volume is above the allowance of 20,000 pages. Other machines are serviced in place and are out of use for about two hours.

To prepare for our visit, the equipment coordinator for each floor must send us a meter reading for every machine on that floor by the day before the visit. A machine with no reading does not reach the printed order. Coordinators are also asked to clear the space around each machine before our technician arrives. Should a machine be missing from the order, an addition may be requested by telephone at any point, subject to the technician's remaining time on the day of the visit.

Gordon Salgado
Service Scheduling Supervisor
Equipment Care Department

Winslow Business Machines | Account DI-2087

Carol Nwosu, Danforth Insurance, and Ivan Krupa, Winslow service desk
March 14

Carol Nwosu (11:40 A.M.): Your technician has finished the second floor and is with me now. He says the machine in Room 3B is not on his listing, and there are three on this floor. Room 3B is also in use from 1:00 P.M.

Ivan Krupa (11:47 A.M.): Sorry about that. Was a reading sent in for the Room 3B machine? Anything without one drops off the printed order.

Carol Nwosu (11:52 A.M.): Yes, I sent readings for all three machines on this floor last month, as I do every year. Can 3B be added today?

Ivan Krupa (11:58 A.M.): Added, under the same order reference. We must have missed your 3B reading when the order was printed. The service window closes at 3:30 P.M., and there is no substitute unit on the van.