To: Office managers, tenant companies
From: Building Operations Office
Date: March 3
Subject: Loading dock arrival windows
Applies to: Goods delivered by vehicle

Vehicles waiting to unload have been backing onto the street entrance. Beginning March 17, deliveries will be accepted only in the window assigned to your floors.

Office managers must pass their assigned window to their suppliers. The dock attendant admits one vehicle per window. A second vehicle for the same window waits in the Pemberton Street side lane and is admitted only if a later window is unused. Unloading must finish within 20 minutes.

Note: Hand-carried packages and courier envelopes are not covered. They continue to reach occupants through the lobby reception desk.

H. M., extension 2216

To: All employees who travel overnight
From: Miriam Escalante, Central Travel Desk
Date: February 5
Subject: Booking overnight accommodation

Dear colleagues,

Beginning March 2, overnight accommodation will no longer be arranged by individual travelers or by their departments. Every request will instead be placed by this desk on your behalf. --[1]--.

For each trip, the desk will select from the properties we hold under agreement, confirm the reservation, and have the room charge billed directly to the company account. You will therefore not pay for the room and claim the amount back afterward. --[2]--. Incidental charges such as meals and parking remain yours to settle at the property.

We currently hold agreements with properties in eleven cities. A number of client sites and smaller offices lie outside that list. --[3]--.

The agreed rates can be secured only if the desk receives your request at least ten business days before the first night. Requests that arrive later will be booked at whatever rate the property is offering that week.

For trips already scheduled in March, please send the dates, the destination, and the number of nights to the desk before February 16. --[4]--.

Miriam Escalante
Coordinator, Central Travel Desk

Reference code TR-905. Questions may be directed to extension 2140.

FIRST MONTH FREE AT GARNET ROAD STORAGE
Clean, secure space for the growing small business

Local shops, contractors, and offices that need more room can now try a ground-floor unit for a full month at no charge.* Each unit is sized to meet the storage needs of a business that keeps stock, records, or tools on hand. Forty units were added to our west building last spring, and all three sizes are available now.

Choose your unit
Small: 25 square feet, $45 per month. Ground-floor door opening onto the parking area.
Medium: 50 square feet, $70 per month. Extra-wide doorway for large deliveries.
Large: 100 square feet, $110 per month. Temperature and humidity control.
Shelving kits may be added to any unit for $15 per month.
Every unit above includes entry to the building at any hour, seven days a week.

To enroll, visit the office with proof of business registration and reference code GS-274.
Office hours: Monday through Saturday, 8:00 A.M. to 6:00 P.M.
Carts and hand trucks may be borrowed at the front desk during office hours.

*The free month is available to first-time business renters only. Rental then continues month to month, and written notice must reach the office at least ten days before the next renewal date.

Tarrington Parks Division
Corley Park Evening Fitness Program
Posted: March 14
To: All enrolled participants

The evening fitness sessions continue on the schedule issued when you enrolled, on Tuesdays and Thursdays at 6:30 P.M. on the north lawn. Because the lawn cannot be used safely during heavy rain, a standing indoor arrangement now applies to those sessions. --[1]--.

A session is moved indoors whenever rain is falling at 4:00 P.M. on a session day. Light drizzle earlier in the day does not change the outdoor plan. --[2]--. On such evenings the group meets in Activity Room B at the park recreation building. That room holds 24 participants, considerably fewer than the lawn. --[3]--. Places are given in the order of arrival, and the door opens at 6:15 P.M. The mats and hand weights stored in the box beside the lawn are not brought to Activity Room B.

A session lost to rain is not repeated later in the season. --[4]--. The evening's status is announced by 4:30 P.M. on a recorded telephone line, 555-0143, and participants should confirm it there before traveling to the park. Individual telephone calls and messages are not sent.

East walkway repairs — Tuesday, March 4

Lidia Kubiak (10:52): Two shops on the east walkway called. Ferndale Books and Selby Coffee House both say the drilling drowns out conversation at their counters. The work has been quiet for two weeks, and another stage follows.

Julian Behrens (10:55): Which stage is Halvern running now?

Renata Vogel (10:58): I'm on the east walkway, and you can hear it from the upper concourse. They began the noisy part of stage three today, and the foreman wants any change to the start time from us in writing before he books the crew.

Julian Behrens (11:02): Then move that stage to before we open. We could also ask the shops to keep their connecting doors shut.

Lidia Kubiak (11:05): I am with you there. The doors are the shops' own call, though.

Renata Vogel (11:09): So far the shops here are the only ones affected. Halvern's notice at the site gate says stage three is lifting the worn tiles along the east walkway, and stage four is laying and sealing the replacement surface.

Julian Behrens (11:12): The stores open at 10:00 A.M., so the loud work must stop by 9:30. Our cleaning crew can go over the walkway before the doors open.

Renata Vogel (11:15): The foreman raised evening work, but Danforth Security locks the service entrance at 8:00 P.M. and cannot staff it later.

Lidia Kubiak (11:19): Julian, the shops are yours, a note under each door today. I will take care of the written notice for the foreman, and one of you confirm back to me before Thursday morning.

Portman Workspace Center — Visiting Service Calendar
Issued by: Anton Kirby, Facilities and Services
Cycle covered: May 5 through May 29
Version 2, reissued April 28. This version replaces the calendar posted April 21.

Every appointment offered in the previous cycle was claimed within two days of posting. The calendar is therefore being prepared for each month rather than for each quarter.

*This session is held at the Fitzgerald Law Office on Latimer Street. All other sessions take place in the ground-floor meeting room.

Members who wish to claim an appointment may submit a request at the membership desk or by internal telephone no later than three days before the session. All reservations are handled by Sylvia Boland at the Membership Desk, who can be reached at extension 218.

Each appointment lasts thirty minutes, except for contract and licensing advice, which is given in one-hour appointments. So that as many members as possible can be seen, a member may hold only one appointment per visit day. No fee is charged for any appointment. If a reserved time cannot be used, members are asked to inform Gordon Lomax the day before so that it may be offered to someone else.

From the June cycle, a design studio will join the calendar and hold a session on printed materials for members.

From: Advertising Department, Yardley Weekly Journal
To: Petra Kovach, Ottley and Company
Date: February 24
Subject: Booking confirmation, reference SI-4630

Dear Ms. Kovach,

Thank you for placing an order on behalf of Ottley and Company. This message confirms your booking with the Yardley Weekly Journal. The advertisement will run in the Classified Services pages of each issue listed in the table below. It falls in size Band C, which is charged at $84.00 per issue, and the dates and charges for your booking are as follows.

Below is the wording we received for printing, which is within the 50-word limit for Band C.

"Rugs and upholstery cleaned by hand at our workshop, with stubborn marks treated at no extra charge. Short-term storage of seasonal rugs is available through the winter. Pickup and delivery by our own van within twelve miles of town. Written estimates free. Ask about our wool care guide."

Two copies of each issue containing your advertisement will be mailed to your business address at no charge. Payment is due within fourteen days of the last publication date. Please note that orders reaching our desk after 4:00 P.M. on the Monday before a publication date are entered for the following issue. A preview of the advertisement will be sent to your e-mail address one business day after your order is entered, and any changes to the wording must be sent to us in writing at least three business days before the publication date affected.

Sincerely,

Advertising Department
Yardley Weekly Journal

Ainsworth Manufacturing — Supplier Records Office

Approved Supplier List: Registration Categories
Page last revised: February 2

An outside business is entered on the approved supplier list under one of four registration categories. Each category covers a different kind of work and carries its own requirements, which are set out in the table below. Applicants should select the single category that matches the way their business operates.

Completed forms, together with the document listed for the chosen category, should be sent to the Supplier Records Office by e-mail or by internal mail. A file that is missing a listed document is kept on record, and the review period shown for its category begins on the day that document reaches this office. Notice of the decision is sent to the applicant at the end of that period.

To: Supplier Records Office, Ainsworth Manufacturing
From: Ivan Kowalski
Date: February 26
Subject: Registration as an approved supplier
Reference: VC-2185
Attachment: 1 file

Dear Supplier Records Office,

One of your maintenance supervisors suggested that I write to you after our crew repaired two heating units at your plant last month. I have since studied your category page and completed the form, which is attached.

Our telephone is never left unattended, and a technician can normally be at a customer's site a few hours after a call, weekends included. I would be glad of your confirmation that I have selected the right category for the work we do.

One document, however, is not yet in my hands. Our insurer is preparing a renewed certificate of liability insurance and expects to issue it in about ten days. Could you tell me whether the review period shown on your page starts when the form arrives or only when that certificate is received?

Sincerely,
Ivan Kowalski
Lindow Mechanical Services
Reference VC-2185

Enclosure: completed registration form, one page

To: Nadia Whitcomb, Office Services Coordinator, Vallance Machine Works
From: Nathan Ostrowski, Production Desk, Carrick Print Works
Date: March 6
Subject: Binding of your procedure manuals
Reference: Order PJ-4270 — printing scheduled for March 17

Dear Ms. Whitcomb,

Thank you for the specifications you sent on Monday. We have compared them with the binding schedule printed below and entered the suitable option on your order, so no further instructions are needed from you at this stage.

Each method on the schedule holds only a limited range of pages, so the count you supplied settled most of the question. Your manuals come to 180 pages each, and you noted that the crews must be able to lay them open flat on a workbench.

You asked about two extras beyond the standard inclusions: index tabs and foil lettering for the front cover. One of them is made in our own shop and will simply be added to your invoice. The other is marked on the schedule as an item we do not produce, so you will need to order it from an outside specialist.

Delivery to your site office has already been booked with a courier at no extra charge. Should you prefer a different binding method, please notify us at least three business days before the printing date. After that point the setup cannot be changed.

Sincerely,

Nathan Ostrowski
Production Coordinator
Production Desk, Carrick Print Works

Desk hours: Monday through Friday, 8:00 A.M. to 5:00 P.M. The binding schedule referred to above is reproduced below.

Carrick Print Works — Binding Options
Schedule B, valid for orders placed through June 30

* All four options include one bound sample copy for your approval before the full run, together with packing in labeled cartons.
◆ Foil lettering is not produced in our shop and must be ordered by the customer from an outside specialist.

Coburn Business Rewards — Catalog valid March 1 through May 31

A new catalog is issued every three months, and items are seldom carried over.

Claim forms are held at every branch counter.

To: Rewards Administration Desk, Coburn Office Supply
From: Rosemary Attwell
Date: April 14
Subject: Rewards balances at our two offices
Accounts concerned: RW-6314 (Eastgate office), RW-6320 (Ambleside office)
Copy: Branch Accounts Team

To the Rewards Administration Desk:

Our practice keeps a rewards account for each of its two offices. The Eastgate account shows 5,600 credits, of which 3,000 were awarded under the spring bonus offer rather than earned on purchases. The Ambleside account shows 2,600 credits, all earned on supply orders. Two years ago we claimed a coffee machine for the Eastgate break room.

Neither balance is large enough on its own, so I am asking that the two totals be brought together under the Eastgate account. Our records room could use the storage cabinet in the current catalog, though I expect that is beyond our reach. Otherwise we would like the single item of greatest value that our combined credit will cover.

Thank you for your assistance,

Rosemary Attwell
Office Manager, Lassiter Dental Group
Eastgate office

P.S. The Eastgate credit expires on May 31, so an early decision would help us.

Combining Rewards Balances: Program Rules

For member businesses holding accounts at more than one branch.

A. Who may ask, and how

Both accounts must be registered to the same member business, and the request must be put in writing by the person named as the contact on each account. Requests from other staff are returned without action.

B. Credit that carries across

Credit earned on supply orders carries across in full. Credit awarded through a bonus offer carries across at half its value, and the reduction is applied before the two totals are added.

C. What a combined balance cannot buy

A combined balance may not be used for any category supplied by an outside company rather than from the program's own stock. Those items must be claimed against a single account.

D. Timing

Requests are settled within ten business days. Credit that expires during that period cannot be restored.

Questions may be sent to the Rewards Administration Desk.

Product Development Notes

Home Panel Findings Lead to Two Design Changes

Two features of the cordless sweeper made by Hollingsworth Home Products were altered after the company's first home trial cycle closed in March.

The dust container on the sample unit was enlarged, and the power switch was moved from the body of the machine to the handle. Comments about the noise of the motor were also common, but the motor itself was left unchanged.

Ninety households took part, each using a preproduction unit for six weeks in place of its own cleaning equipment and filing three short written reports.

"A machine behaves differently in a home than it does in our testing rooms," said Nigel Braithwaite, who manages the panel program at the research office. "Neither change would have been made without the panel."

The cycle now under way differs in one respect. Members are being placed in two groups, and one group will keep its sample unit for twelve weeks instead of six.

Gwen Aldridge, contributing writer, Household Trade Review

[Figures supplied by the manufacturer's research office.]

Subject: Home panel, cycle beginning in May
To: Lucia Moreno
From: Nigel Braithwaite
Date: May 2
Panel reference: HP-6402
Enclosed: Home Panel Reporting Schedule

Hello Ms. Moreno,

Your place on the current panel is confirmed, and everything you need for the coming weeks is set out below.

Your trial will run for twelve weeks rather than the usual six, so the unit is due back with us in early August.

The kit will reach you on May 5. It contains one sweeper, a spare filter, and a care sheet. The sweeper is the revised sample built after the first cycle, not the standard unit now sold in stores.

The enclosed schedule gives the reporting dates. Please read the rows marked for a longer trial as well as the rows that apply to everyone.

Please write back to confirm that a weekday delivery can be accepted at your address, as the courier will not hold the kit for a second day.

Nigel Braithwaite
Panel Coordinator
Research Office, Hollingsworth Home Products
Telephone extension 218

P.S. Please keep the shipping carton. You will need it to send the unit back at the end of the trial.

Home Panel Reporting Schedule

Scope: applies to every member enrolled in the cycle beginning in May. Rows marked extended use apply only to members whose trial period runs for twelve weeks.

1. Reports are entered on the member page of the company website. Paper reports are not accepted.

2. A member who misses a reporting window should telephone the research office, which will set a single replacement date.

Display Window Directory: Spring Season

* The steel rack at DW-252 is being repaired. A glass case is supplied at that site until the end of March.
† Lighting is not included at any site. Makers supply their own lamps and power cords.
Questions about this directory: Window Program Desk, Larkfield Town Center Partnership, 18 Voss Street.

www.larkfieldpartnership.org/displaywindows

Display Windows for Local Makers

Who takes part
The program borrows shop windows that stand empty between tenants and fills them with work by makers based in the town. The categories change each season. Last season's round covered hand-bound books and woven baskets. This season the program is open to makers working in clay, glass, wood, or textiles.

How sites are allocated
Sites are grouped by window size, and makers who submit larger work are offered the wider windows. Each allocated site comes with one loaned fixture, listed in the site directory. The fixture stays in the window for the season and is returned to the office when the display closes.

Before you install
Every maker must attend one briefing session before any work is placed in a window. Makers holding Zone A sites attend on 6 March at Larkfield Market House. Makers holding Zone B sites attend on 8 March at Oxley Community Hall. Start times are sent by e-mail. Bring your allocation notice with you.

Send questions to the Window Program Desk, 18 Voss Street, or use the form on this page.

To: Window Program Desk, Larkfield Town Center Partnership
From: Camille Batista
Sent: 24 February
Subject: Site DW-244
Attachment: allocation notice

Dear Window Program Staff,

Thank you for the notice confirming that site DW-244 on Mercer Street has been allocated to me for the coming season.

Each of my pieces is shaped on a wheel, left to dry for a week, and then baked at high heat twice, so the larger bowls are far heavier than they look. Could you tell me whether the fixture provided at my site will hold weight of that kind, or whether a stronger stand can be arranged instead?

I plan to attend the briefing session for my zone and would be grateful if you could confirm the start time. I print my own price cards and labels, so I can bring a set as a sample if that would help.

Regards,
Camille Batista
Batista Studio, Unit 3, Quarry Lane
www.camillebatista.com