Ashcombe Playhouse — Ticket Help
Returns | Credit | Contact
This page is for ticket holders who cannot attend a booked performance.
Seats bought online can be returned by completing the online return form at no charge. For seats bought at the box office, please call or visit us, and note that there is a handling fee of $3 per seat. All returns must reach us at least 48 hours before the performance, and returned seats are then offered to other patrons when demand allows.
Returned seats become credit toward a future booking, not money back. Credit lasts longer when seats are returned earlier, and its length cannot be changed once issued.
| Seats returned | Credit lasts |
|---|---|
| 2 to 13 days before | 6 months |
| 14 or more days before | 12 months |
- A. To announce new charges for booking seats
- B. To explain what to do with unusable tickets
- C. To remind customers about a performance start time
- D. To offer credit after a performance was canceled
- A. It charges the same fee for every returned seat.
- B. It allows credit to be used at any time.
- C. It handles returns according to how seats were bought.
- D. It accepts returns only for sold-out performances.
Bramley Medical Clinic
August 8
Mr. Douglas Renner
14 Melrose Avenue
Dear Mr. Renner:
Your file at Bramley Medical Clinic was opened on August 3 with your current home address. Before your first visit on August 21, we would like to add to it the records that Larkfield Practice kept for you from March 2 to July 28. Your signature on the enclosed consent form will allow us to request those records and receive them.
Following the choices you made at registration, the form requests your complete file rather than only letters written by that practice or your appointment history. It also asks that the file be sent directly to us instead of being mailed to your home or delivered by courier, which costs $15. Please attach a photocopy of your driver's license to the signed form.
Please hand the signed form in at our reception desk at least five business days before your first visit, as forms received later cannot be processed in time. Our staff will then contact Larkfield Practice directly, so there is no need for you to call them.
Sincerely,
Mei Tanaka
Patient Records Office
- A. To confirm a correction to the patient's address
- B. To arrange for a former practice to send records
- C. To mail the patient a personal copy of a file
- D. To register a new patient by opening a file
- A. A document that proves who he is
- B. A payment for delivery by courier
- C. A list of his earlier appointments
- D. A letter written by his former practice
- A. Phone Larkfield Practice himself about the file
- B. Mail the signed form to Larkfield Practice
- C. Drop off the form at the clinic early
- D. Bring the signed form to his first visit
To: Head Office Staff
From: Harriet Colson
Subject: Eye Checks
Date: November 10
Dear Colleagues,
Oakmont Vision Services will spend one day here giving company-paid eye checks to staff who use screens. A standard appointment tests how well you see near and far and measures the pressure inside the eye. Further tests may be requested during your appointment.
Staff whose last eye check was at least eighteen months ago may claim one of the limited places, given in order of request. After clearing time off with your supervisor, call People Services at extension 3072 by November 24. Appointments run every fifteen minutes from 9 a.m. to 4 p.m. in the Ashby Room, set aside for the visit on December 4.
Within a week of the visit, Oakmont will e-mail each person the report included with every standard appointment. Those not given a place will instead be contacted on January 27 about a later round.
Harriet Colson
Benefits Coordinator
People Services
P.S. Further tests fall outside the company's arrangement with Oakmont, so their cost will come out of your pay on February 25.
- A. On November 24
- B. On December 4
- C. On January 27
- D. On February 25
- A. An assessment of close and distant vision
- B. A reading of the eye's internal pressure
- C. A report of the results sent by e-mail
- D. A written prescription for eyeglasses
- A. They will be charged to the employees who have them.
- B. They will be carried out on February 25.
- C. They must be requested when calling People Services.
- D. They are free for staff who use screens.
Position: Event Support Assistant
Schedule: Per event, as bookings are confirmed; hours vary
Pay: Hourly, paid after each shift
Applications close: June 27
--[1]--. The Operations Office is expanding its list of on-call assistants as more organizations book the Harwood Convention Center for events. --[2]--. Because each booking is confirmed separately, shifts appear only as individual events are arranged. Applicants who are chosen join a standby call list for the year. --[3]--. Most assignments are offered about two weeks in advance, though notice is sometimes shorter.
For each shift, the venue supplies a uniform shirt at its own expense, and on-site parking is available for a small fee deducted from pay. Assistants supply their own plain dark pants and closed-toe, flat shoes. They also buy their own meals during shifts, although the venue repays half the cost.
To apply:
1. Complete the online form on our website.
2. Attend a short orientation session before your first assignment.
3. Confirm your available dates each month.
--[4]--. Applicants must be available for at least four shifts a month. Current employees and members of the Harwood Training Program should apply through their internal contact. Please include reference number ES-3360.
- A. Current employees seeking extra shifts
- B. Organizations that plan corporate events
- C. Trainees enrolled in an in-house program
- D. People available for occasional event work
- A. Meals eaten during a shift
- B. On-site vehicle parking
- C. A uniform shirt to wear on duty
- D. Dark pants and flat footwear
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Derek Abbott (10:12 A.M.): A customer's here now who reserved an item. She's arrived before her pickup date and lives out of town — not back for months. Did the morning delivery include hers?
Marissa Duval (10:15 A.M.): The delivery from Braddock Supply is here, but four cartons are still sealed and none of it's been entered as received yet.
Derek Abbott (10:16 A.M.): It's a pair of boots, size 8. She reserved them last week over the phone.
Derek Abbott (10:17 A.M.): She can wait about twenty minutes — she's getting a coffee next door.
Marissa Duval (10:20 A.M.): Opening the last cartons now. I'll leave them on the fitting stools up front when I find them.
Marissa Duval (10:38 A.M.): Found them in the second carton. Bringing them up to you now.
Derek Abbott (10:39 A.M.): That's a huge relief. She'd have been so disappointed.
- A. At a shoe store
- B. At a furniture store
- C. At a delivery company
- D. At a shoe factory
- A. He is pleased that the delivery arrived earlier than expected.
- B. He is happy that the customer will not need to return later.
- C. He is glad that the order will not have to be placed again.
- D. He is glad that the delivery record has now been updated.
Account reference: PA-3391
Subject: Change to your Padgett Accounts edition
Dear Subscriber,
On June 24, the updated edition of Padgett Accounts will take the place of the edition you use now. It records daily figures more quickly and makes routine monthly reports simpler to prepare, and every one of our subscribers will receive it at the same time.
You will not need to do anything more than leave your office computer switched on and online when you finish work on June 23. The new edition will be ready for you when you return the next morning, and your files will remain as you left them.
You are also invited to attend one optional online training session of your choice. Session A, held in the morning, is intended for new subscribers. Session B takes place in the afternoon and is meant for regular daily users, while Session C, in the evening, is designed for longtime users. Unlike the other two sessions, Session B is limited to 20 seats and carries a fee, although Premium plan subscribers may attend it at no charge.
To reserve a seat, please reply to this letter by email by June 17, naming the session you have chosen and your account reference. Once seats have been confirmed, we will email instructions for joining the session to each enrolled subscriber.
Sincerely,
Colette Rourke, Subscriber Services Manager
Padgett Accounting Software - reach our support team at help@padgettaccounts.com. We have supported over 4,000 small businesses across the region for more than fifteen years.
- A. Offer a newer version only on its Premium plan
- B. Move all of its customers to a newer version
- C. Charge a fee for each of its training sessions
- D. Reorganize the files its subscribers have saved
- A. It has recently added 20 people to its support team.
- B. It has been serving businesses for over a decade.
- C. It works only with subscribers on its Premium plan.
- D. It is giving its accounting product a new name.
- A. In a message explaining the steps for setting it up
- B. During the online training session they sign up for
- C. Through a request made in their reply to this letter
- D. Over the internet after their workday has ended
- A. All subscribers will be required to attend a session.
- B. Premium plan subscribers will be charged for Session B.
- C. Subscribers who have signed up will get more details.
- D. The evening session will be aimed at new subscribers.
Ellingham Press, Subscriptions Office
July 2
Mr. Julian Prentice
18 Harcourt Terrace
Reference: Account SB-4703
Dear Mr. Prentice,
--[1]--. A review of our records shows that your subscription payment for the current term was taken from your card twice. This occurred because a manual entry was recorded on the same day our renewal system processed the scheduled charge, and the two were not matched. --[2]--.
Each charge was $42.00, so $84.00 was taken in total, of which $42.00 should be returned to you. --[3]--. You may leave the credit on your account, where it will be applied automatically and extend your current term by six issues with no further action on your part. Alternatively, it may be divided across more than one of the titles we publish, such as Field Report and City Review, with any remainder held on your account. Finally, it may be repaid to your bank, though this route is open only where the sum exceeds $25.00 and takes up to fifteen business days.
Please tell us which you prefer by July 23. --[4]--. If we have not heard from you by that date, the first option will be applied by default. We are sorry for the inconvenience, and no further payment is due from you.
Sincerely,
Miriam Okafor
Subscriptions Manager, Ellingham Press
Please note: from the renewal notices issued for the coming year, all subscription statements and payment records will be sent to the e-mail address on your account rather than by regular mail.
- A. To explain a payment error and ask for a decision
- B. To announce a change in the delivery of documents
- C. To confirm that a duplicate charge has already been refunded
- D. To promote other magazines produced by the publisher
- A. It is completed within fifteen business days.
- B. It is paid directly into a bank account.
- C. It is divided among several of the publisher's titles.
- D. It takes effect without any further request.
- A. Refund sums of less than $25.00 to subscribers
- B. Deliver account records by regular mail
- C. Match manual payments to scheduled charges
- D. Stop mailing printed statements to subscribers
- A. [1]
- B. [2]
- C. [3]
- D. [4]
To: All staff, Kingsley House
From: Gregory Paulsen, Site Services Manager
Date: October 6
Subject: Parking arrangements during resurfacing
Resurfacing of Halton Yard will begin on October 20 and continue until December 15. The affected section will stay closed for the whole period, leaving 96 of the yard's staff spaces in use. The separate visitor parking area is not part of the work and keeps all of its spaces.
For these weeks, on-site permits will be issued only to employees whose duties require them to drive during the working day. Until now, permits have not been limited in this way, and 180 were issued for the current year. Staff who do not meet this test will not be assigned a yard space, whatever their role.
Employees who are not entitled to a yard permit may instead use the leased lot on Ludgate Street, an eight-minute walk away, which holds 60 cars and costs $18 a month. Two other nearby places are not part of this arrangement: the visitor parking area, which remains reserved for visitors, and the public garage on Lomax Street, where the company has no agreement for staff parking.
Permits for the yard are picked up from the security desk on level one. A new permit will not be released until the current one is handed back, and no employee may hold more than one permit at a time.
Employees who believe their duties qualify them for a yard permit must submit a written request to the Site Services office by October 17. Any questions may be directed to extension 2650.
GP
- A. It will not have room for every current permit holder.
- B. It will have room for no more than 60 staff cars.
- C. Its closed section will reopen for staff in early December.
- D. Its visitor spaces will be cut during the work.
- A. In Halton Yard
- B. In the visitor parking area
- C. At a lot on Ludgate Street
- D. At a garage on Lomax Street
- A. They are not given out until old ones are handed in.
- B. They may be held two at a time by some employees.
- C. They are collected from the Site Services office.
- D. They cost a fixed amount each month.
- A. Call extension 2650 to reserve a space in the yard
- B. Hand in parking requests after the work starts
- C. Confirm their duties with staff at the security desk
- D. Apply in writing if their work needs daytime driving
To: Martin Deacon
From: Gail Hutchins
Date: April 14
Subject: Viewing day preparation at Dalton House
Reference: VD-3140
Dear Site Team,
Our open viewing morning at Dalton House takes place this coming April 20, and the three vacant units need to be ready for visitors before the viewing day.
Unit 3 is our ground-floor retail space, so please wash down the storefront and set out the display boards at the front. Unit 6 is an upper-floor office space, and since the former tenant's fixtures are still inside, please clear the room and arrange the chairs for viewing. In Unit 9, our other upper-floor office space, please switch on the heating and check that every light is working.
One condition applies to the ground floor only: no ground-floor retail space may be opened to visitors until the completed fire-safety inspection certificate has been returned to this office.
Please send me a short note confirming that each unit is ready by 9 A.M. on the viewing morning.
Gail Hutchins
Leasing Manager
Kestrel Property Leasing
P.S. The keys for all three units are kept in the wall cabinet by the rear entrance.
----------------------
To: Gail Hutchins
From: Martin Deacon
Date: April 15
Subject: Re: Viewing day preparation at Dalton House
Reference: VD-3140
Copy: Leasing Team
Dear Gail,
Most of the preparation is now done, and I wanted to update you before the viewing day.
As always, I opened up each unit first thing this morning, went through them to check everything, and I have the keys with me. Unit 6 is clear and the chairs are set out, Unit 9 has its heating and lighting on, and I have washed down the storefront at Unit 3.
Even so, Unit 3 is the one space I have had to hold back. The ground-floor paperwork you mentioned still has not reached us, so I did not feel able to let visitors inside.
In its place, could we open Unit 9 to the people who had booked to see Unit 3? They could look around it during the viewing morning. Let me know before the 9 A.M. deadline whether that works, and I will adjust the list.
Martin Deacon
Dalton House
Reach me on site at 555-0176.
- A. A property leasing manager
- B. A building maintenance worker
- C. A fire-safety inspector
- D. A property sales agent
- A. To confirm that the units are ready for visitors
- B. To request approval for a change of plan
- C. To explain why one space cannot be shown
- D. To assign duties ahead of an upcoming event
- A. approve
- B. empty
- C. brighten
- D. settle
- A. The storefront has not been washed down.
- B. The former tenant's fixtures are still in place.
- C. The required safety document has not been received.
- D. The keys to the unit cannot be found.
- A. Pick up a key at the rear entrance
- B. Arrange a private viewing on a later date
- C. View an office space on an upper floor
- D. Telephone the site office for an update
ALTERATION ORDER
Order reference: AL-2274
Customer: Desmond Holt
Received at: In-store alterations counter
Member reference: M-3096
Date received: November 1
| Piece | Material | Work requested | Available from |
|---|---|---|---|
| Pleated skirt | Suede | Replace broken zipper | November 3 |
| Long overcoat | Wool | Press out creases | November 9 |
| Fitted jacket | Suede | Iron seams flat | November 6 |
| Dress trousers | Wool | Adjust waist to fit | November 18 |
Handling: All work to be done in store
Alterations subtotal: $46.00
Rate applied: Member rate*
* Orders with a member reference on file receive the member rate. All other orders are billed at the higher counter rate.
Pickup preference: [X] Pick up at counter [ ] Deliver to address on file
Counter clerk initial: R.K.
----------------------
To: Mr. Desmond Holt
From: Rosalind Keech, Alterations Counter
Order reference: AL-2274
Subject: Handling of your alteration order
Date: November 2
Dear Mr. Holt,
Thank you for leaving four garments at our alterations counter on November 1. Most of the work can proceed as recorded on your order slip.
Please note that garments in suede cannot be pressed with our counter equipment and must go to an outside company. One item on your order falls under this rule, so it has been sent out and will now be ready on November 21 rather than the date first shown.
The outside work adds a charge of $18.00 to that item. Work will begin only after you confirm that you accept this charge, and your reply must reach us by November 8. If it does not, the item will be returned to you unaltered.
Separately, any adjustment that depends on measurement must be carried out while you are present. The item requiring this cannot be finished until you come in for a fitting, which should take place before the date shown for it on your slip.
We are glad to hold your remaining pieces at the counter until you are ready to pick them up. Thank you for your patience.
Rosalind Keech
Alterations Counter Supervisor
Customer Services, Aldridge & Payne
Direct line: 555-0128, extension 4610
The alterations counter is open each weekday from 9:30 A.M. to 5:30 P.M.
- A. He asked to have his items delivered.
- B. He qualifies for a reduced price.
- C. He arranged the work by telephone.
- D. He dropped off his garments on November 2.
- A. November 3
- B. November 9
- C. November 18
- D. November 21
- A. carry
- B. keep
- C. delay
- D. grasp
- A. The pleated skirt
- B. The long overcoat
- C. The fitted jacket
- D. The dress trousers
- A. A choice of pickup method
- B. A record of his measurements
- C. Details of a new delivery address
- D. Approval of an added cost
Support / Service Notices
Pinned Notice
Posted by the Service Operations Team, Ingleton Business Systems
Posted: October 8
The self-service portal will go offline in stages while we carry out major work. We are doing this to replace our aging servers with faster ones before the year-end rush. Access pauses by plan on the dates below.
Essential plan: down October 13 and 14; access restored October 15. Service requests accepted, but invoice downloads unavailable.
Advanced plan: down October 15 and 16; access restored October 17. Service requests accepted.
Premier plan: down October 22 and 23; access restored October 24. Service requests accepted, but data exports paused those two days.
Whatever your plan, changes to registered payment details or account ownership cannot be made at any point between October 13 and 23. Statements and reports will not download during a window, so request advance copies no later than October 10. Customers whose contact details changed this month must confirm them before the work starts.
Reply here with any questions.
----------------------
Re: Pinned Notice — Reply
Member: Yvonne Castellano — Finance Lead, Westmoreland Textiles — Advanced plan
Thank you for the notice. I want my office to finish everything due that week. We must update our registered payment details after switching banks, send our service requests, download our monthly statements, and run the quarterly data export. If the work runs late and my access does not return on schedule, please tell me how to reach the accounts team another way. Which of these can I still complete during the outage?
— Y.C.
----------------------
From: Philip Osgood, Ingleton Business Systems
To: Yvonne Castellano
Sent: October 9
Subject: Your maintenance questions
Case: CS-4820
Hello Ms. Castellano,
Your service requests will go through as usual throughout, so handle that batch whenever you like. We can also send copies of your monthly statements before your portal closes, provided your request reaches us by October 10. Anything else that needs the portal must wait at least until access returns for the Advanced plan, on the date the notice lists. Please reply to confirm whether you want the statements prepared.
Philip Osgood
Customer Support Specialist, Service Operations Team
Support line: weekdays, 8 A.M. to 6 P.M.
- A. To move customers to different service plans
- B. To add a new data export feature to the portal
- C. To install quicker equipment before a busy season
- D. To update the contact records of customers
- A. Sending in her office's service requests
- B. Recording her company's new banking details
- C. Downloading her office's monthly statements
- D. Running her company's quarterly data export
- A. If the maintenance work continues past the published dates
- B. If her firm's contact information has recently changed
- C. If her reports are unavailable during her plan's outage
- D. If the data export on her plan is unavailable
- A. To explain the reason for the scheduled work
- B. To ask her to submit her service requests
- C. To extend the deadline for requesting advance copies
- D. To offer an alternative and state its deadline
- A. On October 10
- B. On October 15
- C. On October 17
- D. On October 24
Glenmore Workspaces — Booking Quote
Reference: GW-4820
Issued: August 5
Prepared for: Nadia Lindqvist, Brookhart Consulting
Prepared by: Bookings Office
Desks booked: 7
| Item | Rate | Cost |
|---|---|---|
| Shared workstation block (at $60 per desk) | Standard | $420 |
| Access cards ($10 each) | — | $70 |
| Setup and network connection | — | $95 |
| Total | $585 |
Rate note: the reduced rate of $45 per desk applies only to blocks of 10 desks or more.
This quote is valid for fourteen days from the issue date.
Issued by the Bookings Office, Glenmore Workspaces.
----------------------
Booking Registration Fee — Policy Bulletin
Effective August 11, every confirmed booking must include a one-time registration fee, and this fee must be paid before the booking start date. Bookings of fewer than 10 desks are charged $50, while bookings of 10 desks or more are charged $120. To arrange payment, clients should contact Felix Cardoza in the Bookings Office.
----------------------
To: Bookings Office, Glenmore Workspaces
From: Nadia Lindqvist
Sent: August 15
Re: Booking GW-4820
Hello,
Your office arranged a meeting room and a small storage unit for our firm in the spring, and both were handled well. This time, our project team hopes to move into the workspace on August 25, and we would like to keep the booking exactly as set out in your quote.
I have since seen that a registration fee now applies to new bookings, so could you confirm whether the total shown on the quote already covers that charge? Our budget for this booking is fixed at $650, so I need to be certain of the full amount before we commit. If that charge is not included, please tell me how it should be settled , as I would prefer to arrange it well before the start date. Please send me the final figure and I will approve it the same day.
Best wishes,
Nadia Lindqvist
Brookhart Consulting
- A. A meeting room for the team
- B. A small unit for storage
- C. Desks priced at the group discount
- D. Desks priced at the regular rate
- A. A new registration fee will take effect.
- B. The quoted prices will no longer be valid.
- C. A reduced desk rate will apply to the booking.
- D. Ms. Lindqvist will ask about a new charge.
- A. $10
- B. $45
- C. $50
- D. $120
- A. located
- B. lowered
- C. approved
- D. paid
- A. Its desk rate is too high for her budget.
- B. It needs her approval before issuing a quote.
- C. It has provided services to her firm before.
- D. It has already included the fee in her quote.
To: Ms. Lorna Brandt
From: Adrian Foss
Date: September 25
Subject: Autumn Members' Show — submission accepted
Submission reference: AM-2261
Dear Ms. Brandt,
Thank you for your submission to the Autumn Members' Show. It has been accepted, subject to the requirements below.
This round, for the first time, we will also be hanging work on the Alcove Wall. Until now, the Long Room has been our only display space. Because work will be placed in both areas, we ask that every piece arrive ready to hang. For any work without hanging hooks, our staff can attach them here for a small charge, but only if you confirm beforehand that you accept the cost. Also, no work wider than seventy centimeters can be accepted this year, and all items must reach us by October 4. Please send any questions to the exhibitions office.
Adrian Foss
Exhibitions Coordinator
Pelham Community Gallery
----------------------
To: Adrian Foss
From: Lorna Brandt
Date: September 27, 3:40 P.M.
Subject: RE: Autumn Members' Show — submission accepted
Copy to: Dean Prewitt
Dear Mr. Foss,
Thank you for the good news. One of the works I am entering, a large harbor scene, is about eighty centimeters wide, so it is over your limit. May I send two smaller paintings in its place? All of these pieces come from the class I teach, so I would like them hung together if possible. Please let me know whether this change suits you.
Because I will be teaching on the drop-off day, Dean Prewitt will bring everything in for me. Along with these works, please also include my small still life, which you have stored for me since the spring show closed.
L.B.
P.S. Does the hook charge apply to each piece, or once for the whole group?
----------------------
Autumn Members' Show — Drop-off and Placement Record
Exhibitor: L. Brandt
| Item | Size band | Preparation | Status |
|---|---|---|---|
| Long Room | |||
| Still life | Band A | Already had hooks | Hung |
| Garden path | Band B | Hooks added here | Awaiting |
| Alcove Wall | |||
| Small painting 1 | Band A | Hooks added here | Hung |
| Small painting 2 | Band A | Hooks added here | Hung |
Hung = placed on the wall. Awaiting = prepared but not yet placed. The Alcove Wall has room for two more small works. Recorded by A.F.
- A. It charges every exhibitor a fee for hooks.
- B. It has more display space than it used to.
- C. It shows members' work only in the Long Room.
- D. It has recently moved to a larger building.
- A. She plans to deliver her works herself.
- B. She has shown work at the gallery before.
- C. She wants her harbor scene kept for a later show.
- D. She has asked Mr. Prewitt to pay the hook charge.
- A. An art teacher
- B. A gallery coordinator
- C. A delivery worker
- D. A picture framer
- A. She had Mr. Prewitt add hooks before delivering the works.
- B. She refused the service because of its cost.
- C. She sent only pieces that were already ready to hang.
- D. She agreed to pay for work done on some of her pieces.
- A. Her plan to replace one of her works was approved.
- B. All of her pieces were hung next to one another.
- C. Her harbor scene was placed in the Long Room.
- D. Some of her pieces were turned down for lack of space.
