Glow After Dark at Crest Hollow Conservatory
A season of light among the flowers.
Once the sun sets, our glass greenhouses fill with thousands of shifting colored lights, turning familiar plants into a glowing evening landscape.
During your visit you can join a guided walk led by our gardeners, enjoy live music beside the central pond, and take photographs at our decorated fountain. The gift shop stays open all evening.
Please note that the rooftop cafe will not open after dark, so plan meals before you arrive.
Evenings, November 3 through December 15.
Sessions begin at 6:00 and 8:00.
Admission is by timed ticket only.
- A. Fireworks are set off above the central pond.
- B. The plants are lit up with changing colors.
- C. Gardeners demonstrate how to plant flowers.
- D. The greenhouses stay open throughout the day.
- A. Buy a meal on site
- B. Photograph the fountain
- C. Listen to live music
- D. Shop at the gift store
Gloria (2:14 P.M.): Hi Nigel. The association is holding a ceremony on Friday for Cynthia Pelham, who leaves us at the end of the month. I hope you can attend.
Nigel (2:16 P.M.): I wouldn't miss it. Twenty-five years of work on behalf of our members deserves a proper thank-you. I was on the events committee with her for most of them.
Gloria (2:18 P.M.): Wonderful. I've already reserved the main hall, but I still need someone to prepare a short tribute for the presentation. Would you take that on?
Nigel (2:20 P.M.): Consider it done.
Gloria (2:23 P.M.): Thank you so much. Please send me your remarks by Wednesday so I can finalize the printed program.
- A. To select a new leader for the events committee
- B. To welcome new members to the professional association
- C. To recognize the contributions of a longtime member
- D. To hear a yearly report from the events committee
- A. He will prepare the remarks Gloria has asked for.
- B. He has already reserved a hall for the ceremony.
- C. He will notify Cynthia about the scheduled event.
- D. He will bring the printed programs to the hall.
Fenwick Software
Introducing SwiftBill
Many small business owners still write out invoices by hand, chase late payments one by one, and add up totals on paper. --[1]--. SwiftBill takes over these routines automatically, so you can focus on running your business.
Save time on everyday billing
Create and send a professional invoice in seconds. SwiftBill fills in customer details you have entered before, so you spend far less time on paperwork. --[2]--.
Get paid without the follow-up
SwiftBill watches every due date and sends a polite reminder before each payment is due, so your customers pay promptly and you no longer have to check on them yourself. --[3]--.
A free trial gives you full access to SwiftBill for 30 days, and during that time you can create up to 25 invoices. We will email you 5 days before the trial ends, and if you choose not to subscribe, your trial records will be kept for three months. To begin, enter your email address on our home page. No payment details are needed. --[4]--.
Questions? Visit our Help page.
- A. To describe how long trial records will remain available
- B. To invite readers to try a new invoicing app
- C. To help existing subscribers manage their invoicing tasks
- D. To outline the fees charged once the trial period ends
- A. By filling in customer details from previous invoices
- B. By having Fenwick Software staff contact late-paying customers
- C. By limiting users to twenty-five invoices during the trial
- D. By automatically alerting customers ahead of due dates
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Keswick Systems Expands With New Regional Center
By Gwen Hollister, Wexbury — March 12
Keswick Systems, the software company based in Wexbury, announced this week that it will open a new regional service center aimed at supporting its rapidly growing customer base throughout the Hadleigh market. --[1]--.
The facility will occupy several floors of the Trelane Complex in Tarnwick, roughly an hour's drive south of the company's main offices, and will handle technical support and account services for the entire region. --[2]--. "Placing a team closer to our clients allows us to respond to their needs far more quickly," said Gerald Thornbury, the company's chief operations officer, who has overseen the project since it began.
According to the company, the center is expected to create about sixty new positions during its first year of operation. --[3]--. Hiring will proceed in stages, with the first group of employees starting during the first quarter of next year and additional staff added by the third quarter. Renovation work at the building is expected to be finished shortly before the first employees arrive. --[4]--.
- A. To describe a firm's plans for hiring local staff
- B. To announce a company's plan to open a support facility
- C. To explain a firm's relocation of its main offices
- D. To publicize the timetable for a firm's staged hiring
- A. Wexbury
- B. Hadleigh
- C. Trelane
- D. Tarnwick
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Halstead Lane Residents' Association — Community Sale Weekend
Posted for all neighborhood households.
Halstead Lane will host an open-air sale, and selling space is being opened to households throughout the neighborhood. Read the details below and register before the deadline.
Dates: August 24 and August 25
Public selling: 8:30 A.M. to 4 P.M. each day
Street closed to vehicles: 7 A.M. to 5 P.M. each day
Setup: stalls may be arranged from 7:30 A.M.
Permit: $10 per stall; free for Halstead Lane households.
Halstead Lane households sell outside their own homes. All other households sell from the Ryecroft parking lot, which holds twenty stalls and is open on both days, under the standard permit terms.
Sellers must clear their space each day and keep the walkway free. If it rains, the sale runs on the same dates and in the same places, with tents provided by the association. Any goods left behind will be collected by Wickham Charity Collection.
To register, visit the association office, open weekday evenings, by August 17. Spaces are confirmed at registration.
- A. It will keep the street closed to vehicles overnight.
- B. It will allow sellers to set up before selling begins.
- C. It will be held at another site in poor weather.
- D. It will leave any unsold goods with the association.
- A. To collect stall fees from neighborhood households
- B. To arrange the collection of unwanted goods for charity
- C. To invite residents to join a planned event
- D. To ask for volunteers to clear a walkway
- A. They are not permitted to sell at the event.
- B. They will be charged for each stall they use.
- C. They may sell on only one of the two days.
- D. They must supply their own tents in wet weather.
To: Ms. Imelda Garrick
From: Gordon Tolliver
Date: January 3
Subject: Certificate record CT-5109
Dear Ms. Garrick,
Your certificate for Customer Account Handling is now scheduled for printing. Please confirm the entries in your record before the batch is prepared.
When checking, please compare the name and course dates in the attached record with the enrollment form you signed on the first evening, since the attendance sheet from class was written by your instructor and often shortens names. We have already checked the course title against the center register.
Until January 8 your record remains open. After the batch has gone to print, a corrected copy carries a fee of $25 and adds about three weeks, because printing is scheduled only twice a month.
You may receive your certificate in one of two ways. It can be collected at our service counter, just inside the main entrance, on weekday afternoons from 1 P.M. to 4 P.M. between January 19 and February 20. Alternatively, we can mail it to the address of your choice, but only if you request this in your reply.
Please reply by January 8, confirming the entries or listing any corrections, and saying whether you will collect the certificate or have it mailed.
As you have completed your course, you may also enroll in a follow-up course at a reduced rate, an offer with no closing date.
Sincerely,
Gordon Tolliver
Records Officer, Kilbourne Training Center
P.S. We understand you will be working outside the area from January 12 until the spring, and we wanted to mention this before you reply.
- A. To have her check her certificate details
- B. To explain a three-week delay in printing
- C. To invite her to take a follow-up course
- D. To request payment of a correction fee
- A. Check her details against a form she signed at the start
- B. Compare the course dates with the attendance sheet from class
- C. Verify the course title by checking the center register
- D. Bring her enrollment form to the counter in person
- A. She can visit the service counter until that date.
- B. She will receive her certificate about three weeks after that date.
- C. She can correct her details at no cost until that date.
- D. She can join a follow-up course at a lower price until that date.
- A. Collection of the certificate at the counter
- B. An invoice for the correction fee
- C. A copy of the class attendance sheet
- D. Delivery of the certificate by mail
Ulverton Hotel — airport transfer change, Room 306
Judith, Front Desk (10:42 a.m.) : The guest in Room 306 left this note: "The four o'clock car leaves later than I need. Is an earlier ride possible?" Can the one-thirty van take one more passenger? I'm at the front desk until noon.
Fabian, Transport Desk (10:45 a.m.) : The one-thirty van is shared, and it stops at the train station on the way. It leaves two and a half hours before her booked car. It holds eight passengers, and seven seats are taken.
Antonia, Duty Manager (10:47 a.m.) : Her booking is the private car at four, isn't it? Another guest could use it instead.
Fabian, Transport Desk (10:49 a.m.) : Yes, that car is hers alone. The van driver must hear about any addition at least an hour before departure.
Judith, Front Desk (10:52 a.m.) : Then let me move her to the van now.
Antonia, Duty Manager (10:54 a.m.) : Let's slow down there.
Judith, Front Desk (10:57 a.m.) : Fair enough. She stopped by the desk, so I explained what the van involves. She accepts the earlier time and the extra stop.
Antonia, Duty Manager (11:00 a.m.) : Good. Fabian, can you print the new departure details and take them up to her room? I will call the driver myself.
Fabian, Transport Desk (11:02 a.m.) : Happy to. I'll be at her door in ten minutes.
Thread marked resolved at 11:05 a.m.
- A. To report a problem with a guest's room
- B. To confirm the time of a guest's booked car
- C. To ask a colleague to cover the front desk
- D. To ask if a guest's ride can be rearranged
- A. It will be full if the guest joins it.
- B. It departs later than the guest's booked car.
- C. It ends its trip at the train station.
- D. It is reserved for a single guest.
- A. The van may not have a seat for the guest.
- B. The guest should agree to the van's conditions first.
- C. The driver cannot be told in time.
- D. The private car should go to another guest first.
- A. Call the driver about an added guest
- B. Offer the private car to another guest
- C. Explain the van's extra stop to a guest
- D. Deliver some papers to a guest's room
Rothwell Family Health Clinic
Appointment Reminder Messages
Effective November 12
Issued by the Appointments Desk
Reception staff currently telephone each client on the day before a scheduled visit. Because these calls take much of the morning at the front counter, they will end on the date shown above and be replaced by text messages sent to the client's phone. Clients who have told the clinic that they cannot receive text messages are not affected by this change, and reception staff will continue to telephone them the day before each visit. Clients who want the messages must join the service themselves, as no one is entered automatically.
To join, ask for a registration slip at the reception window, write the number the messages should be sent to, and hand the completed slip back to a receptionist. No other document is needed.
A message is sent five days before the appointment. It gives the date and time of the booking and the name of the staff member the client will see, and it states which room to report to on arrival. The message also asks for a brief reply confirming that the client still intends to come, and if no reply reaches the clinic by six hours before the appointment time, the slot is offered to another client.
Questions about the service may be directed to the Appointments Desk at extension 2705.
- A. To collect a current phone number from every client
- B. To collect questions that clients have about the service
- C. To confirm that reminder calls will be made as usual
- D. To explain a change in the way clients are reminded
- A. It will still telephone some clients before their visits.
- B. It has ended all telephone contact with clients.
- C. It will send a message six hours before each appointment.
- D. It has added more staff to the front counter.
- A. Send a short reply to a text message
- B. Return a filled-in form to a staff member
- C. Call the Appointments Desk at the listed extension
- D. Show an appointment card at the reception window
- A. The date and time of the visit
- B. The room to report to on arrival
- C. The amount to be paid for the visit
- D. The name of the person to be seen
Ravensworth Restaurant
Group Dining Selection Form
Form G-4. Issued for reservation GD-5274
Section A: Party details
Party contact: ____
Visit day: ____
Service period (mark one): midday or evening
Section B: Dining space (mark one)
Cellar Room: 24 seats, private entrance
Loft Room: 20 seats, wall screen
Bay Room: 12 seats, wall screen
Courtyard Room: 22 seats, wall screen
Section C: Meal package (mark one)
Set Menu One: two courses, no dessert. Minimum party of 10.
Set Menu Two: three courses with dessert and coffee. Minimum party of 15.
Set Menu Three: three courses with dessert and wine for each guest. Minimum party of 12.
Set Menu Four: four courses with dessert and coffee. Minimum party of 25.
Section D: Additional requirements: ____
Conditions
1. Selections may be changed up to seven days before the visit.
2. A dining space is held for the whole marked service period.
3. The Courtyard Room serves regular diners in the evening and may be marked for midday visits only.
Return this form to the group dining desk. A copy of your reservation confirmation must be sent with it.
Signature of party contact: ____
----------------------
To: Group Dining Desk, Ravensworth Restaurant
From: Helena Pardoe
Date: October 9
Subject: Staff dinner form
Reference: Reservation GD-5274
Attachment: Unmarked selection form
Dear Group Dining Manager,
The selection form for our booking arrived this morning, but I would rather not mark it myself.
The occasion is our annual staff dinner on the evening of October 24, and eighteen people have confirmed. A room with its own entrance would be pleasant, but we will show photographs after the meal, so a room with no wall screen will not do. A dessert course matters to the group, and no one drinks wine, so a package built around it would go untouched.
Please enter the space and the menu that meet those points on our behalf and keep the form on file. Could you also tell me what must be sent back with it?
I am at my desk until five o'clock each day.
Sincerely,
Helena Pardoe
Office Manager
Administration Department, Ingleby Freight Services
Direct line 555-0137
- A. The Courtyard Room may be chosen for any service period.
- B. A dining space may be released before the service period ends.
- C. More than one option in each section may be marked.
- D. They cannot be revised in the week before the visit.
- A. A signed copy of the completed form
- B. Photographs to be shown after the meal
- C. Evidence of the party's prior booking
- D. A list of the guests attending the dinner
- A. To confirm a booking that has already been arranged
- B. To reschedule the staff dinner to a different date
- C. To request that wine be removed from a package
- D. To have someone else complete the form on her behalf
- A. Loft Room
- B. Cellar Room
- C. Courtyard Room
- D. Bay Room
- A. Set Menu One
- B. Set Menu Two
- C. Set Menu Three
- D. Set Menu Four
Amberley Rail — Group Travel
Rates and inclusions for groups of 8 to 60 travelers
| Group size* | Fare per person† | Free tickets included | Seat reservations | Notice required |
|---|---|---|---|---|
| 8–15 | $22 | 1 | Booked separately, $3 each | 2 weeks |
| 16–25 | $20 | 2 | Booked separately, $3 each | 3 weeks |
| 26–40 | $18 | 3 | Included at no charge | 4 weeks |
| 41–60 | $16 | 5 | Included at no charge | 6 weeks |
* Group terms apply only at stations with a staffed ticket office. A group asking to start elsewhere is booked from the nearest station with a ticket office.
† One train only. A group that asks to travel on two trains is charged as two separate bookings.
Requests are made at any ticket office or by e-mail. A written decision is sent in reply within three business days.
----------------------
To: Danica Moretti
From: Leonard Trask, Amberley Rail
Date: April 4
Subject: Booking reference GR-2790 — group travel on May 9
Dear Ms. Moretti,
Thank you for the group travel request that reached this desk on Monday. It has been checked against our published group terms, and seats are now being held.
Your request covered 24 travelers. The six further names you sent on Tuesday have been added to the booking, so the fare per person and the free tickets have been set from the combined total.
You asked for the group to start from Nunthorpe. The booking now shows Amberley Central as the starting station, for the reason set out in the group travel terms on our website. Your group will travel on one train throughout.
Action required: confirm the final number of travelers in writing by April 11, four weeks before the travel date. Places that are not confirmed by that date are released.
Should the total change once more, a short note to this desk will be enough. Word from you on Tuesday reached us with time to spare, which is why your group can still be kept together on one booking.
Sincerely,
Leonard Trask
Group Travel Coordinator
Ticket office, Amberley Central
Amberley Rail. Please include the booking reference above in any reply to this desk.
- A. Rail company staff who set the fares
- B. Individual travelers buying a single ticket
- C. Organizers arranging one trip for many travelers
- D. Customers who need to travel at very short notice
- A. The fare per person is fixed for all group sizes.
- B. Groups of 26 or more travelers receive complimentary seat reservations.
- C. The service is offered in only two group-size ranges.
- D. A group may not travel on more than one train.
- A. Three
- B. Four
- C. Five
- D. Six
- A. Seat reservations at Nunthorpe were fully booked.
- B. Nunthorpe does not have a staffed ticket office.
- C. The group gave less notice than the fare terms required.
- D. The party is below the minimum group size.
- A. She has organized rail travel for other groups in the past.
- B. She may need to change her party total once more.
- C. She has kept the coordinator informed of changes without delay.
- D. She would prefer her group to travel on two separate trains.
Hawthorn Apartments - Resident Handbook: Shared Facilities
Revised May 2
Residents may reserve the service elevator, the meeting room, and the roof terrace at no charge, and each reservation of any facility lasts two hours. Written requests must reach the management office five days ahead, and each apartment may hold one reservation per week.
Of the three facilities, the service elevator is the one residents reserve for a move, and the rules that follow apply to those reservations only. Before each one, building staff pad the elevator walls and lay floor covers between the entrance and the elevator, but they do not carry or pack belongings.
On the day of the move, furniture and large cartons may be taken through the basement loading door, which is staffed on weekdays only, so on a weekend reservation every item must pass through the main lobby. As for the elevator itself, the attendant on duty unlocks it for the first reservation of the day, while residents with a later reservation collect the elevator key at the management office counter.
The management office is open daily, 8:00 A.M. to 6:00 P.M.
----------------------
To: Paula Beckett, Apartment 9C
From: Nathan Boland, Management Office
Date: May 14
Subject: Your service elevator reservation
Reference: SE-21
Dear Ms. Beckett,
Your request for a weekend reservation has been approved for May 21.
Our office will hold the elevator for the full two hours, tell the attendant on duty to expect you, and have the walls padded before your movers arrive. We cannot supply anyone to lift or carry your belongings, so those arrangements remain yours.
Please reply by May 17 to confirm that you still want this reservation.
Nathan Boland
Building Manager
Extension 214
P.S. The weekly schedule is posted on the bulletin board beside the mailboxes.
----------------------
| Service Elevator Reservations: Week of May 16 | ||||
| Reservation | Date | Time | Status | Held by |
|---|---|---|---|---|
| SE-19 | May 20 | 8:00-10:00 A.M. | Reserved | Apartment 5C |
| SE-20 | May 20 | 1:00-3:00 P.M. | Open | - |
| SE-21 | May 21 | 8:00-10:00 A.M. | Reserved | Apartment 9C |
| SE-22 | May 21 | 1:00-3:00 P.M. | Open | - |
| SE-23 | May 22 | 8:00-10:00 A.M. | Not available* | - |
| SE-24 | May 22 | 1:00-3:00 P.M. | Reserved | Apartment 3A |
| *Please do not submit requests for this reservation. |
- A. Hold more than one reservation in a week
- B. Book an outdoor area without paying a fee
- C. Send in a request two days before a reservation
- D. Have staff pack their things for a move
- A. By arranging people to carry her furniture
- B. By sending her a copy of the weekly schedule
- C. By holding the elevator for an extra hour
- D. By protecting the inside of the elevator
- A. Have her own movers carry her belongings
- B. Have floor covers put down in advance
- C. Move large cartons in the elevator
- D. Use the basement entrance for her furniture
- A. To remind residents how far ahead to send requests
- B. To encourage residents to book the remaining open times
- C. To keep residents from asking for a closed time slot
- D. To explain how residents should confirm a reservation
- A. By picking up a key at the office counter
- B. By asking the building manager to unlock it
- C. By having a staff member open it for her
- D. By using the key to her own apartment
Kestrel Hall Work Completed
New terms apply from January 1
November 20
Ledbury Conference Center has completed work on its Kestrel Hall. The hall has been divided into three suites, Kestrel One, Kestrel Two and Kestrel Three, which may be reserved singly or combined. Bookings in the three suites on dates from January 1 onward include setup assistance at no charge. "Organizers kept telling us that setting up the room took up too much of their day. Now our staff will do that work for them," said Neil Hutchins, Director of Operations.
Selby Hall and Grantley Hall, the center's other two halls, continue on existing terms, and setup assistance there is charged at the standard hourly rate. Ruth Ferraro coordinates setup requests for these halls, just as she does for the new suites.
For twenty-two years, Ledbury Conference Center has hosted company meetings and events for clients across the region.
Media contact: Hugh Petrosian, Press Office, 555-0165
----------------------
To: bookings@ledburycenter.com
From: c.bakker@torrancetimber.com
Copy: accounts@torrancetimber.com
Date: December 8
Booking reference: BK-4460
Subject: February booking
Dear Sir or Madam,
Our two-day meeting on February 3 and 4 was confirmed in October, and I am writing with three requests about it.
First, please move us out of Selby Hall and into one of the new suites, if one is free on those dates. I understand that the suites may carry different terms.
Second, we would like to bring in our display boards on the evening before the first day. Finally, I would rather deal directly with the staff member who coordinates setup requests.
Sincerely,
Claudia Bakker
Programs Manager, Torrance Timber Products
Direct line 555-0173
P.S. Attendance has risen to forty-two.
----------------------
Ledbury Conference Center
Invoice 5182
February 10
Billed to: Torrance Timber Products
Booking reference: BK-4460
Space rented: Selby Hall
Event dates: February 3 and 4
On-site staff contact: Dean Novotny
| Item | Basis of charge | Amount |
|---|---|---|
| Hall rental | 2 days, standard rate | $960 |
| Setup assistance* | 4 hours | $180 |
| Display board stands** | 10 units | $50 |
| Evening access, February 2 | 1 occasion | $40 |
| Total | $1,230 |
*Charged at the standard hourly rate.
**Folding stands were unavailable, so freestanding stands were supplied at the same price.
Payment due within thirty days.
- A. A price increase at two other halls
- B. The redesign of an existing event space
- C. The hiring of a new operations director
- D. The celebration of the center's anniversary
- A. It will stop charging for setup in all of its halls.
- B. It plans to open a new building in January.
- C. It began hosting meetings earlier this year.
- D. It changed a service in response to customer comments.
- A. Changing the dates of her meeting
- B. Getting a lower price for a larger group
- C. Delivering materials ahead of the event
- D. Renting stands for her display boards
- A. She hopes to work with Ms. Ferraro.
- B. She has already been moved to a new suite.
- C. She is responsible for her company's accounts.
- D. She would like to meet with Mr. Hutchins.
- A. It ran for four days in a row.
- B. It went ahead without the early access it had asked for.
- C. It was not held in one of the new suites.
- D. It was handled on site by Mr. Petrosian.
Oakmere Bakery
Every cake baked in our own kitchens
Whether you are planning a family dinner or a large office party, Oakmere Bakery has a cake to suit the occasion. Our cakes come in three sizes, which are set out in the table below.
| Size | Serves up to | Top | Price |
|---|---|---|---|
| Small | Eight people | Plain top only | $22 |
| Medium | Sixteen people | Fruit or plain top | $38 |
| Large | Thirty people | Any design, including a written greeting | $60 |
Ordering
To order, choose your shop and your pickup day at the counter and pay half the price, and the rest is due when you pick the cake up. Because large cakes are baked at only some of our shops, please see our shop list before ordering one, and allow five days' notice for any large cake. To learn more, come in and talk to the staff at any of our four shops.
----------------------
Oakmere Bakery Shop List
| Shop | Cake sizes baked here | Weekend opening time | Where orders are picked up |
|---|---|---|---|
| Priory Street | Small and medium | 8:00 A.M. | Front counter |
| Church Road | Small, medium and large | 9:30 A.M. | Side door |
| Eastcote | Small and medium | 9:30 A.M. | Front counter |
| Overton | Small, medium and large | 8:00 A.M. | Side door |
* Pickups before opening time must be arranged in advance with Oscar Nystrom, the baker who starts the morning shift at all four shops.
----------------------
Oakmere Bakery
Order reference: CK-3187
March 12
Dear Mr. Yates,
Thank you for your order for a medium cake for the weekend of March 28.
You placed that order at our Priory Street shop, which is having its ovens repaired during the last week of March. No baking will be done there that week.
Every medium cake for that weekend has already been promised to other customers, so we will bake you a large cake instead. You will still pay only the price of the medium size.
Your cake will be ready at the shop that bakes large cakes and opens at eight o'clock on weekends. Please pick it up before noon, as any cake left at closing time is sold in the shop.
Monica Ibarra
Orders Manager
Order changes can be made only at our Eastcote shop, where our order records are kept.
- A. It can be ordered with fruit on top.
- B. It must be ordered five days in advance.
- C. It is sold with no design of any kind.
- D. It is enough for a group of thirty.
- A. He will be charged extra for the bigger cake.
- B. He will be charged less than his cake normally costs.
- C. He will be charged sixty dollars when he collects it.
- D. He will be charged nothing more at pickup time.
- A. A manager in charge of changed orders
- B. A worker who arrives at the shops early
- C. A member of the staff at the front counter
- D. A baker employed at just one of the shops
- A. It will be closed to customers for all of March.
- B. It has not been accepting cake orders.
- C. It will produce no cakes for several days.
- D. It is having its front counter replaced.
- A. At the Priory Street shop
- B. At the Church Road shop
- C. At the Eastcote shop
- D. At the Overton shop
