Trắc nghiệm Tiếng Anh Toeic – Mô tả: Nhân viên lễ tân khách sạn

Trắc nghiệm Tiếng Anh Toeic – Mô tả: Nhân viên lễ tân khách sạn là một trong những đề thi thuộc Trắc nghiệm Tiếng Anh Toeic – Part 1, được tích hợp trong bộ đề luyện thi toàn diện Trắc nghiệm Tiếng Anh Toeic – Tổng hợp luyện thi 200+ chuyên đề. Dạng bài này khai thác các tình huống điển hình trong ngành dịch vụ – đặc biệt là lĩnh vực khách sạn, nơi nhân viên lễ tân là nhân vật trung tâm trong việc tiếp đón và hỗ trợ khách hàng.

Để hoàn thành tốt đề thi, thí sinh cần nắm vững các cụm từ thông dụng như checking in a guest, handing over a key card, speaking on the phone, standing behind the counter, cùng với từ vựng mô tả không gian như reception desk, lobby, bell, reservation list. Kỹ năng quan sát cử chỉ, trang phục và tương tác giữa nhân viên và khách hàng là rất quan trọng để chọn được đáp án chính xác.

Hãy cùng Dethitracnghiem.vn tìm hiểu về đề thi này và tham gia làm kiểm tra ngay lập tức!

Trắc nghiệm Tiếng Anh Toeic – Mô tả: Nhân viên lễ tân khách sạn

Question 1: The hotel receptionist is ______ a guest at the front desk.
A. ignoring
B. assisting
C. arguing with
D. following

Question 2: She is smiling warmly as she ______ the new arrivals.
A. questions
B. welcomes
C. dismisses
D. observes (only)

Question 3: The receptionist is using a computer to ______ the guest’s reservation.
A. cancel
B. confirm
C. create (a new one, possibly, but confirm is more common for arrivals)
D. delete

Question 4: He is handing a room ______ to a guest who has just checked in.
A. menu
B. key card
C. bill
D. map (of the city)

Question 5: The receptionist is answering a ______ call, likely from a guest or a potential booking.
A. personal
B. telephone
C. video
D. emergency (necessarily)

Question 6: She is wearing a professional ______ which includes a name badge.
A. costume
B. uniform
C. dress (casual)
D. apron

Question 7: The front desk area is tidy and ______ to create a good first impression.
A. cluttered
B. organized
C. dark
D. noisy

Question 8: The receptionist is providing information about hotel ______ such as the restaurant and pool.
A. problems
B. amenities
C. staff (personal details)
D. rules (only)

Question 9: He is processing a guest’s ______ using a credit card machine.
A. complaint
B. payment
C. luggage
D. food order

Question 10: The receptionist needs to have excellent ______ skills to interact with diverse guests.
A. cooking
B. communication
C. driving
D. technical (repair)

Question 11: She is looking at the computer ______ to find an available room.
A. keyboard
B. screen
C. mouse
D. power button

Question 12: A guest is asking the receptionist for ______ to a local tourist attraction.
A. a ride
B. directions
C. a discount
D. a photo

Question 13: The receptionist is responsible for managing guest ______ and departures.
A. meals
B. check-ins
C. entertainment
D. transportation (arranging, not managing the transport itself)

Question 14: He is politely listening to a guest’s ______ and trying to resolve it.
A. praise
B. request
C. story (long, personal)
D. song

Question 15: The ______ at the reception desk is often the first point of contact for guests.
A. manager (not always)
B. receptionist
C. bellboy
D. chef

Question 16: She is typing information into the hotel’s ______ system.
A. security
B. reservation
C. entertainment
D. sound

Question 17: Behind the receptionist, there are often ______ for room keys or mail.
A. shelves for books
B. pigeonholes
C. vending machines
D. windows (to outside, necessarily)

Question 18: The receptionist must remain calm and ______ even during busy periods.
A. agitated
B. courteous
C. silent
D. sleepy

Question 19: He is offering to help a guest with their ______.
A. homework
B. luggage
C. car repair
D. cooking

Question 20: The hotel ______ is typically located in the lobby of the hotel.
A. kitchen
B. reception desk
C. swimming pool
D. guest room

Question 21: She is providing a guest with a ______ of the local area.
A. sample (of food)
B. map
C. souvenir
D. key

Question 22: A key duty of a hotel receptionist is to provide excellent customer ______.
A. products
B. service
C. complaints
D. entertainment

Question 23: He is confirming the guest’s ______ of stay.
A. purpose
B. length
C. opinion
D. preference (for food)

Question 24: The receptionist is making a note of a guest’s ______ request, such as a wake-up call.
A. unusual
B. special
C. financial
D. urgent (necessarily)

Question 25: She informs the guest about the hotel’s ______ time.
A. opening
B. check-out
C. dinner
D. closing (the hotel doesn’t close)

Question 26: The receptionist’s workspace includes a telephone, computer, and ______.
A. a bed
B. stationery
C. a television
D. a microwave

Question 27: He is handing a ______ to a guest who is departing.
A. room service menu
B. final bill
C. new room key
D. welcome drink

Question 28: The ability to ______ is crucial for a hotel receptionist.
A. sing
B. multitask
C. cook
D. repair electronics

Question 29: She is ensuring all guest information is entered ______ into the system.
A. slowly
B. accurately
C. loudly
D. randomly

Question 30: The receptionist wishes the guest a pleasant ______ as they head to their room.
A. journey (if leaving)
B. stay
C. meal
D. day (general, but “stay” is more specific to hotel context)