PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 1-2 refer to the following advertisement.

What is NOT stated about Oraglitz?
- A. It is widely available.
- B. It comes in three sizes.
- C. It has seen an increase in sales recently.
- D. It is highly regarded within the industry.
- A. Peach
- B. Strawberry
- C. Vanilla
- D. Mint
Questions 3-4 refer to the following e-mail.

- A. To inform local companies about upcoming construction
- B. To request feedback on a road-improvement plan
- C. To advise businesses about a new traffic light
- D. To ask for help in distributing information
- A. It was delayed three times.
- B. It requires additional funding.
- C. It is expected to begin on October 12.
- D. It will make walking near the road safer.
Questions 5-7 refer to the following e-mail.

- A. Access his e-mail account
- B. Locate his Internet provider
- C. Update his résumé information
- D. Contact the tech support team
- A. She feels that the supplier makes unreasonable requests.
- B. She understands that customers can be impatient.
- C. She thinks her company needs a new service provider.
- D. She expects to receive a status update soon.
- A. To describe a historic monument
- B. To warn hikers about dangerous trails
- C. To change a behavior of visitors
- D. To ask for help with a building project
Questions 8-9 refer to the following e-mail.

- A. They coordinate group activities.
- B. They create navigational markers.
- C. They issue resource permits.
- D. They grant access to a scenic overlook.
- A. The origin of its ingredients
- B. The steps in a production process
- C. The results of some product testing
- D. The process for evaluating new vendors
Questions 10-11 refer to the following e-mail.

- A. To announce a policy change
- B. To apologize for an oversight
- C. To correct some misinformation
- D. To reveal a new regional partner
- A. It is considering some packaging alternatives.
- B. It is changing its leadership team.
- C. It wants to keep its recipes confidential.
- D. It gets information from an electronic tracking system.
Questions 12-15 refer to the following e-mail.

- A. Section 1
- B. Section 2
- C. Section 3
- D. Section 4
- A. By buying a textbook from Multonia Hardware
- B. By reaching out to other course participants
- C. By visiting a Multonia Hardware location
- D. By contacting an expert through the Web site
"Participants may take and retake as many of the sections as they wish."
- A. [1]
- B. [2]
- C. [3]
- D. [4]
- A. Vegetarian cooking ingredients
- B. Fitness training equipment
- C. Household cleaning supplies
- D. Personal care merchandise
Questions 16-19 refer to the following e-mail.

- A. Monthly consultations
- B. Free shipping
- C. A product guarantee
- D. A print catalog
- A. The original packing material
- B. A written explanation
- C. A copy of the receipt
- D. The preferences questionnaire
- A. Provide the customer with a discount on a future membership fee
- B. Refund the purchase price
- C. Replace the item with another product
- D. Increase the number of products included in a future shipment
- A. It has increased public awareness of her company.
- B. It involves evaluating contributions made by employees.
- C. It includes collecting feedback from consumer surveys.
- D. It was instrumental in launching a new award.
Questions 20-22 refer to the following e-mail.

- A. Share her travel arrangements
- B. Present an award to a colleague
- C. Consider becoming a shareholder
- D. Give a speech at a company meeting
- A. paid
- B. hidden
- C. insured
- D. guarded
- A. To apply for a job
- B. To request a service
- C. To complain about a repair
- D. To welcome a new neighbor
Questions 23-25 refer to the following e-mail.

- A. Electrician
- B. Inspector
- C. Plumber
- D. Salesperson
- A. He will reschedule a visit.
- B. He will follow up with Ms. Bosworth.
- C. He knows that the final cost may vary from the estimate.
- D. He knows what materials need to be purchased.
- A. Delivery of a television
- B. Removal of some wires
- C. A call from Mr. Clayton's office
- D. An invoice for completed work
Questions 26-29 refer to the following e-mail.

- A. To request a job transfer
- B. To describe some pharmaceutical products
- C. To ask for help with a new project
- D. To announce a decision to colleagues
- A. Accountant
- B. Project manager
- C. Chief executive officer
- D. Administrative assistant
- A. She is retiring from work.
- B. She has started her own company.
- C. She is relocating to be closer to her relatives.
- D. She completed an internship at Aithal Research.
"I am proud that, together, we have made positive advances in our industry."
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Questions 30-34 refer to the following e-mail.

- A. How to properly train chefs
- B. How to develop recipes
- C. How to manage a restaurant
- D. How to write an engaging story
- A. It is informative.
- B. It is outdated.
- C. It is imaginative.
- D. It is well organized.
- A. intelligence
- B. idea
- C. chance
- D. direction
- A. He has worked at the same company as Ms. Chien.
- B. He met Ms. Chien at a restaurant industry conference.
- C. He was interviewed by Ms. Chien for one of her books.
- D. He has reviewed other books written by Ms. Chien.
- A. Chefs
- B. Diners
- C. Journalists
- D. Restaurant owners
Questions 35-39 refer to the following e-mail.

- A. He has worked with Ms. Trimble before
- B. A neon sign has already been delivered to Vint Apparel's new location.
- C. He plans to inspect the store on Monday.
- D. Vint Apparel's new location is in a shopping center.
- A. One
- B. Two
- C. Three
- D. Four
- A. Against the back wall
- B. In the center of the store
- C. To the left of the entrance
- D. To the right of the cashier station
- A. May 26
- B. June 15
- C. June 20
- D. July 1
- A. She will hang it in her office.
- B. She will review it with Mr. Vinton.
- C. She will take it to Mr. Ortega.
- D. She will mail it to Vint Apparel.
Questions 40-44 refer to the following e-mail.

- A. They are in downtown Miltonville.
- B. They are near public transportation.
- C. They have swimming pools.
- D. They are in high-rise buildings.
- A. Center Tower
- B. Angora Plaza
- C. Regent Apartments
- D. Cityview Gardens
- A. Two apartments will become available.
- B. Foursquare Housing will purchase a new building.
- C. Warder Technology will reach the end of its lease.
- D. An apartment building will be renovated.
- A. A map of Miltonville
- B. A rental contract
- C. Photos of apartments
- D. Resident reviews of properties
- A. It is a twenty-minute drive from Miltonville.
- B. It is next to the Center Tower building.
- C. It is on the same road as the Regent Apartments.
- D. It has a large parking garage.
Questions 45-49 refer to the following e-mail.

- A. To describe an upcoming inspection
- B. To invite nurses to give feedback
- C. To announce an employment opportunity
- D. To request suggestions for naming a robot
- A. It analyzed patients' health data.
- B. It made copies of patients' records.
- C. It brought medications to patients.
- D. It played music to entertain patients.
- A. It has a display that looks like a face.
- B. It works closely with doctors.
- C. It will begin serving patients their meals.
- D. It has a special charging base.
- A. The robot will now play games with patients.
- B. The robot will get quieter wheels.
- C. The robot will respond to voice commands.
- D. The robot will now be available for photographs with patients.
- A. Replace the robot
- B. Buy more robots
- C. Advertise its robot
- D. Repair the robot
Questions 50-54 refer to the following e-mail.

- A. To describe her work experience
- B. To propose a new line of products
- C. To provide information about some job applicants
- D. To offer feedback on a pending research project
- A. An interview schedule
- B. A list of desired leadership skills
- C. An analysis of a consumer survey
- D. A collection of tips for reviewing résumés
- A. It agreed with Ms. Chakravarty's recommendation.
- B. It recently added more members.
- C. It updated the key selection criteria for a job in July.
- D. It contacted Mr. Mooring for references.
- A. In Rome
- B. In Montreal
- C. In Mexico City
- D. In Birmingham
- A. It was mainly an in-person event.
- B. It was held later than originally scheduled.
- C. It cost more than was budgeted.
- D. It had more participants than expected.
