PART 7
Questions 147-148 refer to the following invitation.
Focus Your Social Media Presence
For small-business owners, it can be a challenge to stand out in a competitive social media environment. Successfully reaching your target market involves knowing how and where to promote your products in a way that is effective and memorable. The Savan Business Center offers support for business owners who need a boost in doing just that. For over 50 years, we've been helping entrepreneurs grow their sales through insight of current industry trends and understanding of our clients' unique needs.
Let us help you get more organized in creating effective and far-reaching social media content. Our latest webinar, Focus Your Social Media Presence, will cover topics related to making your business stand out. You can sign up on our event Web page.
Date: February 5
Time: 10:00 A.M. to 11:00 A.M.
Event Web page: https://www.savanbusinesscenter.com/socialmedia
What is true about the Savan Business Center?
- A. It works with small businesses.
- B. It publishes a weekly newsletter.
- C. It recently launched a new Web site.
- D. It is seeking suggestions for webinar topics.
- A. It begins at 11:00 A.M.
- B. It features advice on creating promotional content.
- C. It is being offered every month.
- D. It requires a small fee to attend.
Questions 149-150 refer to the following announcement.
Dine Out Darville Is Back!
Dine Out Darville, which runs this year from June 22 to 28, is the perfect chance to try a restaurant in Darville for the first time or revisit one of your favorite restaurants in town. You might even visit multiple restaurants during the weeklong event! Twelve popular restaurants will offer special four-course dinners—including a cup of soup, a salad, a main course, and a dessert-all for a reduced price of $30. Reservations are highly recommended. Dine Out Darville welcomes hundreds of locals and tourists each year, and you do not want to miss your opportunity to get a great meal at a great price.
Visit www.darvillebusinesscouncil.org/dineout for a list of participating restaurants.
What is mentioned about Dine Out Darville?
- A. It lasts for one week.
- B. It is held in a different location each year.
- C. It is being held for the first time.
- D. It includes both lunch and dinner.
- A. A cup of soup
- B. A salad
- C. A dessert
- D. A beverage
Questions 151-152 refer to the following article.
Rainsy To Move Headquarters
DADE (July 11)—Rainsy LLC announced yesterday that it is moving its headquarters to Dade.
A data storage and analytics firm currently based in Salt Creek, Rainsy has clients that include some of the country's largest credit card companies, online retailers, and software providers. Rainsy helps these businesses manage and understand their customer data.
Rainsy is not planning to close its current offices in Salt Creek. However, the Dade location will become its new base of operations, as several members of its executive team will work there. The company's chief executive officer and chief financial officer will relocate to Dade along with approximately 50 percent of the company's workforce.
The office of Rainsy's chief technology officer will remain in Salt Creek, as will the account management team. The company's new Dade offices are located at 12 Glacier Parkway.
What does Rainsy LLC do?
- A. It stores and analyzes consumer information.
- B. It sells technology products online.
- C. It processes credit card payments for retailers.
- D. It develops computer software programs.
- A. (A) Rainsy's chief technology officer
- B. (B) The entire Rainsy executive team
- C. (C) About half of Rainsy's employees
- D. (D) The Rainsy account management team
Questions 153-154 refer to the following text-message chain.
Michael Liu (9:43 A.M.)
Hi, Jana. I'm at Biz Plus. The paper you need is out of stock until next week. Will another color work?
Jana Bhat (9:45 A.M.)
What are the options?
Michael Liu (9:46 A.M.)
They have yellow, green, and pink in the brand that you prefer.
Jana Bhat (9:47 A.M.)
I really need blue. Are there other brands of blue printer paper?
Michael Liu (9:48 A.M.)
Yes, but they're all a darker blue. They also cost more.
Jana Bhat (9:49 A.M.)
OK, forget it. I'll place an order online.
What is suggested about the paper Mr. Liu is shopping for?
- A. It is light blue.
- B. It is expensive.
- C. It is sold exclusively at Biz Plus.
- D. It has been discontinued.
- A. She wants to check her budget.
- B. She thinks Mr. Liu should not purchase paper at Biz Plus.
- C. She believes Mr. Liu should not place an order this week.
- D. She plans to cancel her order.
Questions 155-157 refer to the following letter.
20 May
Neil Croft, Director
Queensland Libraries
13 Hummocky Road
Brisbane QLD 4003
Dear Mr. Croft,
—. I have read your inquiry about offering financial management courses at libraries across Queensland. The Society for Financial Management Advisors (SFMA) welcomes the opportunity to partner with the libraries to make basic financial management information more widely available.
You proposed that SFMA members could lead introductory courses at several library branches. —. SFMA members have offered similar courses to recent graduates, people changing careers, and first-time investors in the past.
—. If you have a list of library branches that would host the first series of events, I can suggest facilitators who work near those libraries or would be willing to travel to them. Do you have a general profile of the expected attendees? —. That information would help us tailor the courses to audience needs and interests.
I look forward to meeting with you to develop a plan. Please contact me by telephone at 07 5550 1344 to set up a time to discuss the courses.
Sincerely,
Roberta Otney
Chairperson, Society for Financial Management Advisors
Why did Ms. Otney write the letter?
- A. (A) To welcome a new library director
- B. (B) To register for an SFMA finance course
- C. (C) To confirm some educational credentials
- D. (D) To reply to a question from Mr. Croft
- A. (A) A library membership
- B. (B) A list of course instructors
- C. (C) The locations of some libraries
- D. (D) Mr. Croft's telephone number
- A. *"This is something I would be happy to arrange."*
- B. (A)
- C. (B)
- D. (C)
- E. (D)
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Why most likely was the advertisement created?
- A. (A) To draw attention to an underused professional service
- B. (B) To publicize the benefits of a warranty policy
- C. (C) To announce the opening of new store locations
- D. (D) To promote a temporary price discount
- A. (A) They are larger than competitors' stores.
- B. (B) They accept all major credit cards.
- C. (C) They are located next to shopping malls.
- D. (D) They provide eyeglass fittings at no cost.
- A. (A) They are completed by a partner company.
- B. (B) They are performed by a certified professional.
- C. (C) They should be done every ten months.
- D. (D) They are offered on a limited number of days.
Questions 161-163 refer to the following letter.
Rossery Building Corporation
2710 South Exmouth Drive
Singapore 188509
1 April
Elizabeth Balakrishnan
Bala Home Furnishings
416 Holliton Drive C2
Singapore 793801
Dear Ms. Balakrishnan,
This is a reminder that the one-year lease for your space will end on 30 April. Please contact my office at 1555 0124 to make an appointment to renew your lease. There will be a small increase in rent and fees because of rising operating costs.
Updated charges upon lease renewal:

If you are not renewing your lease, please notify our office by 15 April. Plan to vacate the property by 5 P.M. on 30 April. There will be an inspection of the property, and there may be charges for repairs or damages beyond normal usage.
Kind regards,
Alexis Tan
What is the purpose of the letter?
- A. (A) To explain the fees for equipment installation
- B. (B) To offer a discount on a service
- C. (C) To provide information about a lease agreement
- D. (D) To request a change to a property amenity
- A. (A) Furniture rental
- B. (B) Office supplies
- C. (C) An inspection fee
- D. (D) A parking space
- A. (A) A repair person
- B. (B) A property manager
- C. (C) A cleaning person
- D. (D) A security company employee
Questions 164-167 refer to the following e-mail.
To: lkhoury@britelyauto.co.uk
From: khagel@qualiview.co.uk
Date: 14 April
Subject: Your proposed changes
Dear Ms. Khoury,
Thank you for forwarding your proposed revisions to the contract for Qualiview Ltd. to be your wholesale supplier of automotive window glass.
First, we will gladly agree to an extension of the contract term from one to three years. Secondly, I am not sure what more we can do to address your concerns about packaging materials. We use custom-built crates and innovative packaging to reduce the risk of breakage during shipping. While we will replace any goods that may be damaged in transit, we do not agree to pay an additional penalty fee in the event of such damage.
I would like to discuss this further with you next week; however, I will be out of the office through Tuesday afternoon. Would you be available to meet before 11:00 A.M. on either Wednesday or Thursday? Friday is also possible. Please let me know a convenient date and time for you.
Best regards,
Karl Hagel
Qualiview Ltd.
Why did Mr. Hagel write the e-mail?
- A. (A) To report damage to an item
- B. (B) To finalize a purchase
- C. (C) To request a product sample
- D. (D) To negotiate a contract
- A. (A) It sells its products online.
- B. (B) It makes windows for cars.
- C. (C) It has paid penalty fees in the past.
- D. (D) It recently redesigned its shipping crates.
- A. (A) respond to
- B. (B) think about
- C. (C) greet
- D. (D) deliver
- A. (A) On Monday morning
- B. (B) On Tuesday afternoon
- C. (C) On Wednesday morning
- D. (D) On Thursday afternoon
Questions 168-171 refer to the following article.
Shipping Disruptions
SINGAPORE (6 June)—Recently, the demand for international freight space has been outpacing the availability of shipping containers. This container shortage has led to higher costs for goods being shipped out of Asian ports. A drop in the production of rolls of steel, the raw material that containers are made from, has further complicated the situation. —.
Some exporters have considered the more expensive option of air freight, but companies are still faced with a difficult choice. —. They must either ask their customers to accept shipment delays, or substantially raise customer prices to cover the costs of expedited shipping. Either way, suppliers risk triggering customer dissatisfaction.
"We are working with business partners, investors, and government officials to discuss solutions to this problem," said Henry Lam, a spokesperson for the household goods producer QET Group.—. "It's going to take total cooperation of all stakeholders to find a solution."
Not all companies are suffering, though. For example, Fezker, the producer of athletic apparel and footwear, has implemented strategies to better overcome this situation. Fezker has successfully refocused its efforts away from exports to western countries and toward expanding its domestic and regional markets.—.
"We moved quickly, so the shipping container shortage has not caused a significant impact on our profits," said Fezker CEO Nuwa Lee.
What is mentioned about shipping containers?
- A. (A) They come in different sizes.
- B. (B) They are in short supply.
- C. (C) They are made from a variety of materials.
- D. (D) They can be used for long-term storage.
- A. (A) A sharp increase in the number of customers
- B. (B) A relaxation of government restrictions
- C. (C) The development of new technologies
- D. (D) Communication between affected groups
- A. (A) Rain jackets
- B. (B) Sportswear
- C. (C) Business suits
- D. (D) Work uniforms
- A. *"These markets are supplied using more readily available truck and train transportation."*
- B. (A)
- C. (B)
- D. (C)
- E. (D)
Questions 172-175 refer to the following online chat discussion.
Gary Wendel (7:40 A.M.)
Good morning, team. Can you share the current status of your projects, please?
Jing Yu (7:42 A.M.)
I met with the client last week to confirm the start date for Phase B of the Palisade project.
Robbie Zuniga (7:43 A.M.)
I am headed to the job site now for the Riverview project. The rain last week delayed pouring the concrete for the sidewalks. I will check the conditions this morning to see if the situation has improved.
Gary Wendel (7:44 A.M.)
When will Phase B of the Palisade project begin?
Jing Yu (7:46 A.M.)
We will break ground in March and plan to have the building completed by November.
Gary Wendel (7:47 A.M.)
That's good news about the March start date. I am sure the client is happy about that.
Gary Wendel (7:50 A.M.)
Robbie, let me know what you find out about the site conditions. Perhaps Nathan Burry can help at the site. He's our most knowledgeable concrete finisher.
Robbie Zuniga (7:55 A.M.)
Actually, I'm meeting Nathan at the site this morning, so I'll get his opinion on when we can pour the concrete. The rest of the project is on hold until we can do this.
Gary Wendel (7:57 A.M.)
Keep me posted. I don't want to rush it if it's still too wet. At the same time, the Riverview project is already behind schedule because of equipment problems and late delivery of building materials.
Robbie Zuniga (7:58 A.M.)
Will do.
In what industry do the writers most likely work?
- A. (A) Construction
- B. (B) Energy
- C. (C) Manufacturing
- D. (D) Travel
- A. (A) To plan a client meeting
- B. (B) To discuss a weather forecast
- C. (C) To obtain an update on some work
- D. (D) To change the start date of an event
- A. (A) It has had several delays.
- B. (B) It is being managed by Ms. Yu.
- C. (C) It will be completed in November.
- D. (D) Its clients are happy with the progress.
- A. (A) He will revise a delivery schedule.
- B. (B) He will purchase more equipment.
- C. (C) He will hire workers to help at a site.
- D. (D) He will share the outcome of a meeting.
Questions 176-180 refer to the following e-mail and survey form.
E-mail
From: Madalyn Kerluke mkerluke@karabel.ca
To: Omar Niklaus oniklaus@karabel.ca, Jay Toncic jtoncic@karabel.ca
Date: Friday, 3 February 2:16 P.M.
Subject: Taste-test results
Attachment: Fatior Labs survey results
Hi, Team.
I just received the 24-26 January survey results from Fatior Labs for our new ice-cream taste test. As you can see from the attached document, the results are very disappointing. We sent the four flavours that we considered to be the best, but none of them received high enough ratings to advance to the next stage of development. Most of the reviews were consistent among the 92 taste-test participants in our target market of consumers ages 25 through 40. It's not a big problem if a product gets low scores in colour in the testing phase, since we can easily adjust that in the laboratory. But we should never be sending out samples that are getting scores lower than 3 in the taste category.
I would like to meet at 9 A.M. on Monday (6 February) to figure out how to proceed. There is one flavour we may be able to work with if we make a few adjustments, as suggested by most of our taste testers. We will also need to get some new flavours to Fatior Labs no later than 1 March if we are going to get a new ice cream on the Preston Grocers freezer shelves by the beginning of June.
Madalyn Kerluke
Survey Form
Fatior Labs Consumer Taste-Testing Survey
Date: 24 January
Company: Karabel Industries
Participant number: 54
Directions: You will be given a 45 g sample of 4 different ice creams. Please rate the taste, texture, sweetness, and colour of each ice cream on a scale of 1 (very unpleasant) to 5 (very pleasant). Please write any additional comments below.
| Flavour | Taste | Texture | Sweetness | Colour |
| Lemon | 2 | 3 | 2 | 4 |
| Mango | 3 | 3 | 2 | 1 |
| Salted Caramel | 2 | 1 | 1 | 5 |
| Peanut Brittle | 3 | 4 | 2 | 2 |
Comments: The fruit-flavoured ice creams were surprisingly sour. I did not care for them at all. I think the Peanut Brittle has the most potential, but it's missing something. I bet that adding chocolate swirls or brownie bits would make it a winner.
What does the e-mail indicate about Karabel Industries ice cream?
- A. (A) It is currently sold in four flavors.
- B. (B) Its coloring can be changed easily.
- C. (C) Its popularity has declined recently.
- D. (D) It is sold in Karabel Industries stores.
- A. (A) Visit a laboratory
- B. (B) Hold a team meeting
- C. (C) Contact a grocery store
- D. (D) Write new survey questions
- A. (A) It has 92 employees.
- B. (B) It manufactures food colorings.
- C. (C) It will perform another taste test for Karabel Industries.
- D. (D) It supplies ice cream to Preston Grocers.
- A. (A) Lemon
- B. (B) Mango
- C. (C) Salted Caramel
- D. (D) Peanut Brittle
- A. (A) The participant purchased several containers of ice cream.
- B. (B) The participant is between the ages of 25 and 40.
- C. (C) The participant regularly takes consumer surveys.
- D. (D) The participant prefers fruit-flavored ice cream.
Questions 181-185 refer to the following Web page and letter.
Web Page:
https://www.creategreat.ca/openings
Create Great, an Ontario-based creative agency with a diverse range of global clients in the fashion industry, is seeking a copywriter who is passionate about fashion, understands market trends, and handles digital tools with ease. The ideal candidate will be someone who works well in a fast-paced environment with team members from international backgrounds. The copywriter will collaborate with the creative team to develop brand strategies that suit customer needs and with the marketing team to ensure the success of brand-based publicity campaigns for current and prospective clients. As remote work is permitted for copywriters, residence in Canada is not required. To apply, send your cover letter and résumé to the director of our creative team, Fran Benjamin, Create Great, 838 Colbert Street, London, ON N6B 3P5. Application deadline: August 5.
Letter:
Annie Smith
4810 South Bryant Street
Portland, OR 97206
August 6
Fran Benjamin
Create Great
838 Colbert Street
London, ON N6B 3P5
Dear Ms. Benjamin,
I am writing to apply for the copywriter position at Create Great. As an expert fashion designer who also has writing experience, I believe I would be a valuable addition to your team. Enclosed please find my résumé.
I have a decade of experience as the lead designer for women's collections at MODA, a clothing line in Portland. I oversee the design production process from initial market research to finished product. In my role, I work in close partnership with the marketing and production teams.
In addition, for the last five years, I have been maintaining my own blog. My posts focus on trends in women's fashion and how to make clothing and cosmetics more sustainable. What started as a hobby has now attracted paying advertisers and over 15,000 followers. Visit www.medesheen.com for examples of my writing.
Thank you for considering my application.
Sincerely,
Annie Smith
According to the Web page, what will the job recipient be able to do?
- A. (A) Work remotely
- B. (B) Manage a team
- C. (C) Travel internationally
- D. (D) Relocate to Canada
- A. (A) adapt
- B. (B) determine
- C. (C) invest
- D. (D) satisfy
- A. (A) She has already met Ms. Benjamin.
- B. (B) She has worked as a copywriter.
- C. (C) She missed an application deadline.
- D. (D) She forgot to submit a required document.
- A. (A) Hiring fashion designers
- B. (B) Writing drafts of advertisements
- C. (C) Managing a production process
- D. (D) Researching sustainable clothing options
- A. (A) A brand of cosmetics
- B. (B) A fashion blog
- C. (C) An online magazine
- D. (D) An advertising agency
Questions 186-190 refer to the following e-mails and receipt.
E-mail 1:
From: Akihito Nakashima a.nakashima@gilchristshipping.com
To: Fowler Office Supplies support@fowlerofficesupplies.com
Subject: Order B19849
Date: August 19
To Whom It May Concern,
Yesterday, I purchased some office supplies on your Web site. I received an e-mail receipt, but the costs are not itemized on it. To satisfy a new company policy, I must give my supervisor a receipt with the charges for each item listed separately. Could you e-mail me such a receipt? If not, is it possible for me to get this information myself from your Web site? Finally, can confirmations for future orders possibly be sent to more than one e-mail address? It would be ideal for my supervisor to automatically receive one.
Thank you,
Akihito Nakashima, Executive Assistant
E-mail 2:
From: Fowler Office Supplies support@fowlerofficesupplies.com
To: Akihito Nakashima a.nakashima@gilchristshipping.com
Subject: RE: Order B19849
Date: August 19
Attachment: B19849
Dear Mr. Nakashima,
Attached is the receipt you requested. In apology for the inconvenience, we will provide you with 10 percent off the total price of your next order. To view a full description of any previous order, first log in to your account on our Web site, go to the "My Orders" tab, and then click on any order number.
I noticed that included in each of your last few orders was an identical order for ten of a particular item. You should know that we will reduce the price for that item by 5 percent if you mark this as a recurring order. To do this, simply check the "Recurring Order" box on the online order form.
As for your final query, this is not possible right now. However, I will share the idea with our technical team.
All the best,
Cameron Higgins, Customer Relations
Fowler Office Supplies

Why did Mr. Nakashima send the e-mail?
- A. (A) He did not receive an item he ordered.
- B. (B) He was mistakenly charged twice for an item.
- C. (C) He received a receipt that was not detailed enough.
- D. (D) He did not get a confirmation e-mail for a purchase he made.
- A. (A) A catalog
- B. (B) A free pen
- C. (C) A printed receipt
- D. (D) A price discount
- A. (A) Printer paper
- B. (B) Toner
- C. (C) Gel pens
- D. (D) Staples
- A. (A) Improving the Web site's response rate
- B. (B) Providing an option to send receipts to multiple e-mail addresses
- C. (C) Placing a link to customers' order history on the home page
- D. (D) Making return labels printable from any device
- A. (A) The original receipt
- B. (B) A credit card number
- C. (C) A confirmation e-mail
- D. (D) The order number
Questions 191-195 refer to the following article, Web site, and receipt.
Article:
Crawford and Duval Opens Brick-and-Mortar Stores
HONG KONG (18 February)—Crawford and Duval, the online retailer known for its handcrafted blankets, decorative pillows, and other household goods, has established four brick-and-mortar stores in Hong Kong. Last Monday, the company celebrated the grand opening of boutique stores in Causeway Bay, Discovery Bay, and Sheung Wan in addition to a large department store in Central District.
Web Site:
https://www.crawfordandduval.com.hk
Crawford and Duval comes to our loyal shoppers in Hong Kong!
Crawford and Duval is pleased to announce the opening of its first brick-and-mortar stores in the following locations: Causeway Bay, Discovery Bay, Sheung Wan, and Central District. Members of our online Frequent Purchase Club will receive the same benefits in our stores, including a 10 percent discount on purchases of HK$500 or more.

What is the purpose of the article?
- A. (A) To compare locally made products
- B. (B) To announce store openings
- C. (C) To list changes to a Web site
- D. (D) To review a café
- A. (A) It has store locations around the world.
- B. (B) It has been in business for ten years.
- C. (C) It employs interior designers.
- D. (D) It offers free parking at all of its stores.
- A. (A) It can be washed by machine.
- B. (B) It is made of cotton.
- C. (C) It is queen-sized.
- D. (D) It comes in a set with pillows.
- A. (A) On a Web site
- B. (B) In a boutique shop
- C. (C) At a café
- D. (D) In a department store
- A. (A) She often buys food from Crawford and Duval.
- B. (B) She is a member of the Frequent Purchase Club.
- C. (C) She applied a gift card to her purchase.
- D. (D) She shopped during a grand-opening event.
Questions 196-200 refer to the following Web pages.


What does the first Web page indicate about the Scavenger Hunt?
- A. (A) It requires participants to rent a camera.
- B. (B) It concludes with prizes for participants.
- C. (C) It is a suitable activity for indoors.
- D. (D) It takes three hours to complete.
- A. (A) Game Day
- B. (B) Team Painting
- C. (C) Robot Building
- D. (D) All Chocolate
- A. (A) She has joined the Building Robots event in the past.
- B. (B) She will receive a discount on an event.
- C. (C) She recently started a job at Whitten Tech.
- D. (D) She used to be an event planner.
- A. (A) It changed its number of event participants.
- B. (B) It provided its staff with free passes to museums.
- C. (C) It was unable to schedule its first-choice activity.
- D. (D) It was not able to hold its event outside.
- A. (A) The focus on local history
- B. (B) The lack of information about walking distances
- C. (C) The difficulty in keeping the group together
- D. (D) The uninteresting facilitator
