
Câu 1: Where would the sign most likely be found?
- A. On an office desk
- B. In a hospital waiting room
- C. In the lobby of a real estate agency
- D. Near the entrance of an office complex
- A. Health care
- B. Legal services
- C. Manufacturing
- D. Finance

Câu 3: Who most likely is Mr. Green?
- A. A custodian
- B. A plumber
- C. A manager
- D. A sales associate
- A. Mr. Gaines may enter the break room.
- B. Mr. Gaines should contact Ms. Toska.
- C. Mr. Gaines should post a notice.
- D. Mr. Gaines can try to repair the sink.

Câu 5: Who most likely is Mr. Khemradj?
- A. An interior decorator
- B. A restaurant owner
- C. An architect
- D. A head chef
- A. A price list
- B. A revised menu
- C. A photograph of food
- D. A lighting plan for a dining room

Câu 7: What is suggested about Page Turner Booksellers?
- A. It has multiple locations.
- B. It is near South Bank High School.
- C. It will open a new store on September 20.
- D. It currently has only full-time positions available.
- A. He studied retail management.
- B. He recently moved to Werribee.
- C. He has experience working in sales.
- D. He prefers working in a busy setting.

Câu 9: The word "running" in paragraph 1, line 2, is closest in meaning to
- A. flowing
- B. speeding
- C. controlling
- D. functioning
- A. On Monday at 8:00 A.M.
- B. On Wednesday at 6:00 P.M.
- C. On Saturday at 4:00 P.M.
- D. On Sunday at 6:00 P.M.
- A. It is not valid outside of Knebworth.
- B. It includes replacement of a filter.
- C. It does not apply to a maintenance check.
- D. It includes all taxes.

Câu 12: What industry does Mr. Ngam most likely work in?
- A. Energy
- B. Travel
- C. Finance
- D. Journalism
- A. He is writing his first book.
- B. He knows several languages.
- C. He operates his own business.
- D. He is a recent university graduate.

Câu 15: What is stated about TDM's new distribution center?
- A. It is the company's first distribution center to use automated systems.
- B. It is the largest facility the company has built.
- C. It is scheduled to open in April.
- D. It was designed by an architectural firm in Willettville.
- A. The kinds of jobs offered
- B. The day and date it will be held
- C. The types of refreshments served
- D. The source for detailed information
- A. It is a growing business.
- B. It sponsors an annual job fair.
- C. It is staffed mostly by part-time workers.
- D. It relies heavily on online sales.

Câu 18: In what type of business do the writers most likely work?
- A. Building demolition
- B. Shipping technology
- C. Corporate accounting
- D. Historical preservation
- A. It recently purchased ultramodern equipment.
- B. It has experienced a decline in business.
- C. It is regularly hired by the town council.
- D. It has been in business for 100 years.
- A. He knows why Mr. Williams had been absent.
- B. He recognizes the significance of the lighthouse for the town.
- C. He understands how important the company is for the town.
- D. He is aware that Ms. Richards knows much about the town's history.
- A. Advertise new job openings
- B. Attend a town council meeting
- C. Go on a tour of the lighthouse
- D. Start planning for an upcoming project

Câu 22: What is the purpose of the brochure?
- A. To explain a new policy
- B. To describe a popular product
- C. To advertise a special discount
- D. To present a standard process
- A. Two
- B. Seven
- C. Fourteen
- D. Thirty
- A. It is not available for all window treatments.
- B. It is the responsibility of the customer.
- C. It takes no more than eight hours to complete.
- D. It is subcontracted to an outside vendor.

Câu 26: What business is Mr. Tebele most likely in?
- A. Web design
- B. Hospitality
- C. Marketing
- D. Banking
- A. It offers a discount to NASO members.
- B. It is popular with small-business owners.
- C. It recently launched a new service plan.
- D. It is looking to increase its workforce.
- A. diverse
- B. available
- C. excellent
- D. remaining
- A. It is more expensive than other plans.
- B. It was created following a customer survey.
- C. It requires the purchase of special equipment.
- D. It can be canceled within the first month at no charge.

Câu 30: What is indicated about the webinar?
- A. It includes a session on preparing for job interviews.
- B. It will show participants how to use specific tools.
- C. There is no charge for participants.
- D. Registration closes on January 10.
- A. protect
- B. spread
- C. ask for
- D. talk about
- A. To explain a scheduling conflict
- B. To request a deadline extension
- C. To apologize for arriving late to an event
- D. To ask for help in preparing a presentation
- A. He plans to record his presentation.
- B. He often trains new project managers.
- C. He attends webinars on a regular basis.
- D. He has relatively little experience as a supervisor.
- A. January 2
- B. January 10
- C. January 18
- D. January 29

Câu 35: What is the purpose of the article?
- A. To provide annual hotel ratings
- B. To announce the opening of a store
- C. To profile a small-business owner
- D. To discuss online shopping trends
- A. By visiting family members overseas
- B. By joining a professional association
- C. By working in the hotel industry
- D. By participating in online classes
- A. It sells its products to other businesses.
- B. It has shops in cities around the world.
- C. It is redesigning its e-commerce site.
- D. It offers courses on soapmaking.
- A. He manages Eglinton Gourmet Market.
- B. He purchased Rosier and Finch products online.
- C. He met Ms. Rosier on a business trip.
- D. He likes Rosier and Finch products.
- A. The length of his trip
- B. The decorations in the room
- C. The comfort of the pillows
- D. The size of the hotel


Câu 40: According to the sales report, what flavor of ice cream is purchased at the same rate as Butter pecan?
- A. Chocolate
- B. Vanilla
- C. Cookies and cream
- D. Mint chocolate chip
- A. They contain at least 11 percent milk fat.
- B. They are made with artificial flavors.
- C. They will increase in price soon.
- D. They are sold mainly in San Francisco.
- A. They were trained in Italy and Switzerland.
- B. They will receive advertising support for six months.
- C. They expect their stores to become profitable in December.
- D. They offered special promotions on opening day.
- A. More ice cream flavors will be added to the menu.
- B. A child's birthday will be celebrated.
- C. An assistant manager will be hired.
- D. A range of special treats will be sold.
- A. Mr. Mendez
- B. Ms. Willcox
- C. Ms. Frank
- D. Ms. Summers


Câu 45: In the first e-mail, what is stated about Galahad Industrial Machinery?
- A. It completes repairs within one day.
- B. It is available to do maintenance service at all times.
- C. It has technicians with international work experience.
- D. It has an office in Haddonfield.
- A. It will be done personally by Mr. Soderman.
- B. It will cost Paterra Department Stores $2,000.
- C. It will cause a change in the monthly maintenance fee.
- D. It will require a new agreement to be signed.
- A. In March
- B. In April
- C. In May
- D. In June
- A. It is not accessible by bus.
- B. It will be renovated and reopened.
- C. It is far from the warehouse.
- D. It contains a bakery section.
- A. Some products must be priced.
- B. Some areas must be painted.
- C. Some doors must be replaced.
- D. Some shelves must be delivered.


Câu 50: According to the article, what action is being considered by many online sellers?
- A. Redesigning their Web sites
- B. Increasing their advertising budgets
- C. Opening physical store locations
- D. Developing new lines of products
- A. A convenient place to shop
- B. Discounts on children's clothing
- C. An enjoyable shopping experience
- D. Special deals on toys
- A. Ms. Akindjo
- B. Ms. Fitzroy
- C. Mr. Deshpande
- D. Mr. Liu
- A. He was added to a mailing list.
- B. He will be starting a business.
- C. He received a discount on his registration fee.
- D. He has never attended an SBC event before.
- A. Ask to see to Ms. Warga
- B. Park his car across the street
- C. Obtain a confirmation number
- D. Pick up some conference material
