PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 1-2 refer to the following advertisement.

Câu 1
Where most likely does Ms. Sodhi work?- A. At a hotel
- B. At a medical office
- C. At a credit card company
- D. At an employment agency
- A. A software update
- B. The hiring of new employees
- C. The delivery of information to Marie
- D. An online payment system
Questions 3-4 refer to the following e-mail.

- A. It does not require a password.
- B. It is not very reliable in the evening.
- C. It is not available in room 1296.
- D. Guests do not have to pay for it.
- A. She works at the front desk.
- B. She will check out on May 25.
- C. She helps set up sightseeing trips.
- D. She is Ms. Babic's supervisor.
Questions 5-7 refer to the following e-mail.

- A. Medical engineers
- B. Hotel operators
- C. Environmental specialists
- D. Everyday consumers
- A. Its size
- B. Its purpose
- C. Its cost
- D. Its power source
- A. Remove litter from parking areas
- B. Service some air conditioners
- C. Repair broken water pipes
- D. Install kitchen appliances
Questions 8-9 refer to the following e-mail.

- A. Parking will be easy to find.
- B. No students live in Building A.
- C. The apartments should be vacant.
- D. Students often make their own repairs.
- A. A potential customer
- B. A sales representative
- C. An interior designer
- D. A warehouse employee
Questions 10-11 refer to the following e-mail.

- A. By shopping at one of several retail stores in the area
- B. By visiting the central warehouse
- C. By phoning the call center
- D. By placing an online order
- A. The sale will end in 30 days.
- B. Returns of discounted items are not allowed.
- C. Customers can buy only two items at a sale price.
- D. Only 1,000 items are left in stock.
Questions 12-15 refer to the following e-mail.

- A. A hair salon
- B. A dental clinic
- C. A coffee shop
- D. A law firm
- A. cross
- B. elapse
- C. happen
- D. overlook
- A. Its products appeal to people with various interests.
- B. It mainly publishes academic journals.
- C. Its customer base is limited to South Africa.
- D. It sells mostly digital subscriptions.
- A. A free trial issue of another magazine
- B. A discounted subscription rate
- C. A bonus for referring new subscribers
- D. A free issue of Modern Style Magazine
Questions 16-19 refer to the following e-mail.

- A. To explain the history of the candy industry
- B. To announce the expansion of a gum company
- C. To introduce the CEO of a new business
- D. To promote a conference and its sponsor
- A. It allows visitors to tour its facility.
- B. Its headquarters are in Lisbon.
- C. It is a new candy business in Portugal.
- D. It offers more flavors than other gum companies do.
- A. A shop owner
- B. A company representative
- C. A newspaper writer
- D. A travel agent
"That number now will likely include many gum manufacturers, as Bibb Bubblegum will host this year's event."
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Questions 20-22 refer to the following e-mail.

- A. To request customer feedback
- B. To alert customers of credit card fraud
- C. To inform customers of a new payment method
- D. To announce a change in billing policies
- A. It will be valid for use as of October 31.
- B. It does not need to be removed from a wallet to use.
- C. It cannot be used for app subscriptions.
- D. It will contain the same identification information as the old card.
- A. Select a PIN
- B. Cancel their current card
- C. Enter the security number
- D. Transfer outstanding balances
Questions 23-25 refer to the following e-mail.

- A. She is interviewing for a different job.
- B. She has another work obligation.
- C. She is taking time off for personal reasons.
- D. She has a doctor's appointment.
- A. She is frustrated with Mr. Everett.
- B. She is confident in the abilities of Mr. Everett and Ms. Alswith.
- C. She does not enjoy reading e-mails.
- D. She thinks the meeting should be canceled.
- A. It will likely bring extra business to the area.
- B. It is located in the center of the city.
- C. Ms. Alswith is skeptical about its benefits.
- D. The construction on it has progressed quickly.
Questions 26-29 refer to the following e-mail.

- A. It has never been submitted late.
- B. It will be submitted to the legislature office.
- C. It is submitted every Friday.
- D. It must be reviewed by Mr. Everett on Monday.
- A. Personal finance is her second career.
- B. She has been in her current role for three years.
- C. She was Mr. Reardon's mentor.
- D. She retired fifteen years ago.
- A. It does not have a great deal of value.
- B. Mr. Reardon did not manage it well.
- C. Ms. Tartal expects it to perform better.
- D. It has several risky assets.
"Therefore, I will be taking over the management of your account."
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Questions 30-34 refer to the following e-mail.

- A. To examine the history that a play is based on
- B. To attract participation from amateur actors
- C. To announce the opening of an arts venue
- D. To advertise a service for tourists
- A. A playwright
- B. A banker
- C. A department head
- D. A director of tourism
- A. It contains apartments for many families.
- B. It was once a bank.
- C. It is the oldest building on the street.
- D. It offers community jobs program.
- A. She heard about a theater from an e-mail.
- B. She enjoyed the food and drinks offered.
- C. She did not think the acting was very good.
- D. She saw the first play performed in a new theater.
- A. She recently moved to Auckland.
- B. She works at a nearby restaurant.
- C. She is a season subscriber.
- D. She stopped at a theater after shopping.
Questions 35-39 refer to the following e-mail.

- A. Dishwashers at a restaurant
- B. New employees at a coffee shop
- C. Customers placing an order
- D. Restaurant equipment manufacturers
- A. It is available in two sizes only.
- B. It is served hot.
- C. It is not available in decaf.
- D. It is sometimes served with a flat lid.
- A. One
- B. Two
- C. Three
- D. Four
- A. He put whipped cream on the drink.
- B. He used the wrong type of milk.
- C. He used only one shot of espresso.
- D. He washed the blender without using soap.
- A. She asked her for help to make the drink.
- B. He presented a friendly appearance.
- C. He had never used a blender before.
- D. He has an excellent memory.
Questions 40-44 refer to the following e-mail.

- A. Director
- B. Assistant manager
- C. Loan officer
- D. Teller
- A. He was offered $1,000 to help pay for moving.
- B. He worked with Ms. Huy at First Bank of Barbados.
- C. He plans to go on a short trip to the Cayman Islands.
- D. He recently opened an account at Ventana Bank.
- A. It pays less than advertised.
- B. It requires him to move to the Cayman Islands.
- C. It requires him to start before he is ready.
- D. It seems to be more demanding than he originally thought.
- A. To offer him a job
- B. To request a loan
- C. To ask for advice
- D. To thank him for his help
- A. He lives in George Town.
- B. He contacted Mr. Rines using the Dialed-In Web site.
- C. He is a friend of Ms. Huy's.
- D. He once worked at First Bank of Barbados.

- A. They are made into a beverage.
- B. They are ground into powder.
- C. They are toasted.
- D. They are dried.
- A. He lives in Cancun, Quintana Roo.
- B. He grows natural cocoa.
- C. He owns a chocolate shop.
- D. He bought cocoa in Mexico.
- A. Step 1
- B. Step 2
- C. Step 3
- D. Step 4
- A. It is the only product that comes in a decorated container.
- B. It is the only product that is from the Yucatan.
- C. It is larger than the other products from Mayan Joy.
- D. It contains more sugar than the other Mayan Joy products.
- A. House Blend
- B. Artisan Block
- C. Block Gift
- D. Mountain Bag

- A. Customers found the Web site easy to navigate.
- B. Customers think the products are too expensive.
- C. Customer service representatives received high marks.
- D. Customers rarely communicate by e-mail.
- A. To hire more interior designers
- B. To lower the price of the rugs
- C. To change the returns policy
- D. To spend more money on customer support
- A. It rarely has sales.
- B. It ships items at no extra cost.
- C. It does not offer gift cards.
- D. Its Web site is poorly organized.
- A. It has fully redesigned its Web site.
- B. It has offered Ms. Gupta a management position.
- C. It has added shag rugs to its product offerings.
- D. It has hired additional customer representatives.
- A. He spoke to Ms. Gupta about his order.
- B. He was somewhat unsatisfied with the rugs.
- C. He sent an e-mail to change his order.
- D. He submitted responses to the customer survey.
