From: members@ashfieldrec.org
To: hcorbin@quickmail.net
Date: March 3
Subject: Temporary pool closure and how to keep swimming
Dear Ms. Corbin,
We are writing to let you know that the swimming pool at Ashfield Community Recreation Centre will be closed for a short period while essential maintenance is carried out on the water filtration system. The closure begins on March 10, and the pool will reopen on March 24.
During this period, you are welcome to use Northbrook Leisure Pool, which is available to our members from 6:00 A.M. to 9:00 P.M. To swim there, simply present your membership reference, AC-40712, at the front desk, and staff will admit you straight away. Should you have any questions, please call our helpline at 555-0148.
Sincerely,
Ashfield Membership Team
- A. To inform her that a facility will be out of use for a while
- B. To let her know that opening hours have changed
- C. To encourage her to join a new fitness program
- D. To confirm that her membership has been renewed
- A. Show their membership reference at the alternative pool
- B. Move permanently to the other branch
- C. Report a fault with the filtration system
- D. Telephone to book a replacement swim session
By Rosanne Villalobos
THISTLETON (6 February)—Larchmere Print and Packaging will move its operations to a larger site north of town, the firm confirmed this week. Its Wesley Street premises can no longer hold the presses needed to meet rising orders for folded cartons. The new building at Hollowbrook Industrial Park offers 4,200 square meters, nearly twice the present production area.
"We have been turning work away for want of room for a fourth press," said Ingrid Solberg, the operations manager. "How orders are taken and handled will not alter, and no counter post will be lost."
The handover will proceed in three stages. In the first, beginning on 2 March, contractors will fit out the new building. In the second, from 20 April, company engineers will move the presses across, and although production will pause briefly, no order deadline will be affected. In the third, beginning on 1 June, the order collection point will transfer to Hollowbrook.
Ordering by telephone or through the online portal remains unchanged, as do current prices and counter opening hours. The one difference for customers is that from the third stage, finished work must be collected at Hollowbrook rather than on Wesley Street.
The firm also plans to hire 12 production staff. Applications close on 21 February and should be sent to its personnel office.
When will the company's printing machinery be moved to Hollowbrook Industrial Park?- A. On 21 February
- B. On 2 March
- C. On 20 April
- D. On 1 June
- A. Send orders in by a different method
- B. Allow extra time for delayed deadlines
- C. Pick up finished items at another address
- D. Come to the counter at revised hours
Marisol Duarte (2:10 P.M.): Hi Gregor, is the Prescott order finished? I checked it this morning but it wasn't ready.
Gregor Halloran (2:12 P.M.): Not quite. Everything is printed, but the covers still need laminating.
Marisol Duarte (2:13 P.M.): Why is it behind?
Gregor Halloran (2:14 P.M.): The laminator jammed earlier and I had to stop and clean it out.
Marisol Duarte (2:16 P.M.): I'll phone Mr. Prescott and explain the delay.
Gregor Halloran (2:17 P.M.): Good idea. Tell him he can collect it at the front counter by four o'clock.
Marisol Duarte (2:18 P.M.): Will do, thanks. Can you have it done by then?
Gregor Halloran (2:19 P.M.): Sure, no trouble at all.
At 2:16 P.M., what does Ms. Duarte mean when she writes, "I'll phone Mr. Prescott"?- A. She will announce a new store policy to a coworker
- B. She will thank Mr. Prescott for completing the work
- C. She will ask other staff to help with the order
- D. She will tell the customer the order is delayed
- A. Tidy the front counter
- B. Finish laminating the covers
- C. Check the order's status again
- D. Telephone the client himself
From: Lorna Beckett
To: All Third-Floor Staff
Date: September 30
Subject: Relocation to the Seventh Floor
Hello, everyone,
Our department has grown steadily this year, and to give everyone more room we will be relocating from the third floor to the seventh floor on Saturday, October 5. The move itself will begin at 8 A.M. Please complete the following before you leave on Friday:
1. Clear all personal items from your desk and cabinets by the end of the day on Friday, October 4.
2. Pack your belongings into the boxes provided and flag any fragile items with a colored sticker.
3. Label each box with your name and your new seat number.
Please note: The company will provide packing boxes, tape, and colored stickers at the third-floor reception desk. There is no need to purchase any of these materials yourself. I have also arranged for a professional moving crew to carry all furniture and equipment upstairs.
Finally, please reply to this message by 5 P.M. on Friday, October 4, to confirm how many boxes you will need, so that we can distribute them in advance.
Thank you for your cooperation,
Lorna Beckett, Office Operations Manager
What is suggested about Ms. Beckett's department?- A. It is currently located on the seventh floor.
- B. Its employees will move the furniture themselves.
- C. It has increased in size this year.
- D. It will spread across several floors.
- A. Purchase their own packing materials.
- B. Carry the furniture to the new floor.
- C. Put a colored sticker on every box.
- D. Report how many boxes they need.
- A. wave
- B. weaken
- C. lower
- D. mark
From: Ambrose Court Hotel
To: Nadia Kowalczyk
Date: Tuesday, 24 September
Subject: How was your stay?
Dear Ms. Kowalczyk,
Thank you for choosing Ambrose Court Hotel for your recent visit. We hope that the two nights you spent with us were comfortable and that everything met your expectations. We would value your feedback and invite you to complete a brief online survey that covers the main aspects of your stay. It should take no more than five minutes to finish.
The survey asks about the following:
- The ease of the check-in and check-out process
- The cleanliness and comfort of your room
- The quality of the breakfast served each morning
- The friendliness of our reception staff
- Your experience at our spa and wellness area
To take part, please follow these steps:
- Click the link at the bottom of this message.
- You will be directed to our survey partner, OpinionStream, where you can enter your booking reference.
- Answer each question and select "Submit" when you have finished.
As a thank-you, every guest who submits the survey by 15 October will receive a voucher for 20 percent off a future stay. The voucher is valid for six months and cannot be used together with our seasonal rate reductions. A new guest loyalty program will also be introduced later this year, and voucher holders will be enrolled in it at no cost.
With warm regards,
Miriam Halstead
Guest Relations Manager, Ambrose Court Hotel
- A. A member of the hotel's staff
- B. An employee of the survey provider
- C. A professional in the travel industry
- D. A recent guest of the hotel
- A. conceals
- B. travels
- C. pays for
- D. addresses
- A. It offers reduced rates during certain seasons.
- B. It has run a loyalty program for years.
- C. It does not have a spa area.
- D. Ms. Kowalczyk stays there regularly.
HARTWELL (12 September)— The Hartwell Growers' Market is opening a second trading location to keep up with rising demand. — [1] —. Over the past year, the Saturday market has welcomed an average of more than 4,000 shoppers each week, roughly double the number recorded two years earlier.
The market has operated on Meadow Street for eight years, where 25 stalls sell fresh produce, baked goods, and crafts every Saturday morning. Organizers say the growth is largely the result of several new farms joining from the surrounding valley, which has widened the range of goods on offer and drawn visitors from neighboring towns.
To ease the crowding, a second market will open at Cranford Square, close to the town's central bus stop. — [2] —. The new site will run on Wednesdays and Thursdays from 9 a.m. to 3 p.m., with room for up to 40 stalls, and sellers will pay a rental fee of 20 dollars per day.
"The weekday market means that people who work on weekends can finally buy fresh vegetables and bread from local producers," said Beatrice Nolan, director of the Hartwell Community Market Association. — [3] —. Samuel Ortega, who sells honey and preserves at the Meadow Street site, added that the extra days would help him reach customers he had never met before.
The association hopes to add a covered seating area for the colder months and is already considering a third location on the eastern edge of town. — [4] —.
What is the main purpose of the article?- A. To explain a single fee charged to participating sellers
- B. To report a broad trend affecting markets across the region
- C. To examine why additional farms have joined the market
- D. To announce a popular market's opening of a second site
- A. Sell their goods to a wider group of buyers
- B. Rent a stall at a reduced weekend rate
- C. Buy fresh local food on days they are not working
- D. Purchase produce from farms in the surrounding valley
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Home | How It Works | Membership | Report a Problem
Castleford Bike Share
Two Wheels, One City
Castleford Bike Share lets residents borrow a bicycle from one docking station and leave it at any other. Bikes are available around the clock at more than 40 docking stations spread across the city, and stations are checked and restocked each morning. Renting a bike takes only a few minutes, and the steps below guide first-time riders through a trip from start to finish.
How It Works
Step 1: Create an account online and choose a plan.
Step 2: At any station, tap your member card at the kiosk. The kiosk is run entirely by the app, so no staff are on site.
Step 3: Take the unlocked bike and ride wherever you like. The first 45 minutes of every trip are free, and longer trips add a small charge.
Step 4: Return the bike to any open dock and press the lock button to end your trip.
Membership is open to riders who are at least 16 years old. Registration is completed entirely online, and each member unlocks bikes using either the member card or the mobile app.
Report a Problem
If a bike is damaged or a dock will not release, open the app and tap the Report a Fault button to send us a short online form. Our team reviews these reports throughout the day. To recover a lost item, telephone the operations center during office hours.
In the How It Works section, the word "run" is closest in meaning to- A. operated
- B. moved
- C. printed
- D. continued
- A. They must meet a minimum age.
- B. They sign up over the internet.
- C. They can unlock a bike with a card or a phone app.
- D. They ride as part of a group.
- A. It is hiring new staff.
- B. It sells bicycles to its members.
- C. It services its docking stations every day.
- D. It runs offices in several parts of the city.
- A. By filling out a printed form
- B. By submitting a form in the mobile app
- C. By sending an e-mail
- D. By telephoning the operations center
From: Coralie Fenwick
To: Bernard Colton
Subject: Service Visit Confirmation
Date: 6 June
Case Reference: SV-20418
Dear Mr. Colton,
Thank you for contacting us about the two-door convection oven that has stopped reaching its set temperature during service. — [1] —. We understand how disruptive a fault like this can be, and we have arranged an inspection for you as soon as possible. — [2] —. Your appointment is confirmed for Thursday, 12 June, with arrival expected between 8:00 A.M. and 10:00 A.M., and the visit will be carried out by Owen Radcliffe. — [3] —. The inspection usually takes about ninety minutes.
Before he arrives, please clear the area around the oven so that the unit can be reached easily, and make sure a member of your staff is present to describe the fault and to confirm your opening hours. Doing so will help us finish the work with the least possible disruption to your kitchen and your customers.
A call-out charge of 65 dollars applies; however, this charge will be waived if the oven is still covered by the manufacturer's warranty. — [4] —.
If you have any questions before the visit, please feel free to reply to this message.
Kind regards,
Coralie Fenwick
Brightpan Commercial Kitchen Services
- A. An equipment repair technician
- B. An appliance manufacturer
- C. A service coordinator
- D. A restaurant operator
- A. An error on a recent service invoice
- B. An oven that fails to reach the correct temperature
- C. A conflict with the scheduled appointment time
- D. A problem with the manufacturer's warranty coverage
- A. Ensure the equipment is accessible and a staff member is available
- B. Carry out the necessary repair work without assistance
- C. Pay the full call-out charge ahead of the visit
- D. Renew the oven's warranty with the manufacturer
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Thornhedge Nursery Welcomes Visitors to Its Second Store
ARDENFORD (14 March) - Thornhedge Nursery, a family-run garden business known across the region for its wide selection of shrubs and flowering plants, has opened a second store on Wexley Lane in Ardenford.
The business began eleven years ago as a single stall selling potted herbs at a weekend market. Yvonne Castellan, who started Thornhedge and continues to oversee its day-to-day operations, said the company's steady growth had come from modest beginnings. "We had only a small table and a few dozen plants when we opened," she recalled. "Every step since then has been guided by what our customers ask us for, and this new store is the clearest sign yet of how far that has taken us."
The Ardenford store occupies a converted warehouse and features a bright indoor display hall, a covered courtyard for larger trees, and a separate room set aside for teaching. Wide aisles allow visitors to move easily between the seasonal arrangements, and a central advice counter is staffed throughout the day so that shoppers can ask about plant care before they buy.
The new location also introduces a program of hands-on planting workshops, something the first store was never able to accommodate. Sessions are held twice each week, and each one is limited to sixteen participants so that staff can give individual attention. Topics range from container gardening to the care of indoor foliage.
The store is open every day except Tuesday, from nine in the morning until six in the evening. General entry carries no charge, and throughout the opening month the nursery is offering each visitor a complimentary young seedling to take home.
"A garden center should be a place where people feel welcome to learn, not only to buy," Ms. Castellan said. "I hope this store gives our neighbours somewhere to spend an afternoon and to leave with something they have grown themselves."
Where would the article most likely appear?- A. In a gardening supply catalog
- B. In a horticultural training manual
- C. On a real estate listings Web site
- D. In a local community newspaper
- A. returned
- B. withdrew
- C. remembered
- D. summoned
- A. She personally teaches the planting workshops
- B. She expects the workshop program to expand
- C. She once worked as a professional gardener
- D. She established the nursery herself
- A. It has begun selling many new product categories
- B. Some visitors can receive a plant at no charge
- C. It guarantees each visitor a place in a workshop
- D. Its new building still requires renovation
Brayton Theatre Company Unveils Ambitious New Season
Regional troupe reports record attendance as it prepares to expand
MILLBROOK (July 18)—The Brayton Theatre Company will raise the curtain on its new season on September 12 with a fresh slate of six productions. Patrons are encouraged to reserve their seats without delay through the company's website at www.braytontheatre.org/season, where the complete performance schedule has been posted.
The announcement follows a period of remarkable growth. Attendance at Brayton performances has risen by roughly forty percent over the past four seasons, a trend the company attributes to its broadened programming and its lower ticket prices. "We have watched our audience grow steadily year after year, and this season is our way of thanking them for their loyalty," said artistic director Colette Ramsay.
To accommodate the larger crowds, Brayton will open a second performance space, the Pennington Stage, next season at the northern end of the Millbrook Arts District. Until that facility is ready, every production will continue to be staged at the company's existing home, the Aldridge Stage, at the southern end of the district.
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BECOME A BRAYTON SUBSCRIBER
This season, the Brayton Theatre Company is introducing three subscription plans, each offering a different combination of tickets and benefits for the year ahead. Compare the plans below to find the one that suits you best.
| Plan | Annual Price | Included Benefits |
|---|---|---|
| Curtain | $60 | Tickets to any two productions of your choice; a printed season newsletter |
| Encore | $120 | Tickets to four productions; ten percent off any additional tickets; an invitation to the opening-night reception |
| Premiere | $220 | Tickets to all six productions; an invitation to the opening-night reception; a guided backstage tour; priority reserved seating on the new Pennington Stage |
To enroll, visit www.braytontheatre.org/season and enter the promotion code LAUNCH25 at checkout to lock in the introductory rate, which is available only through August 31. Subscribers who wish to bring companions may also add guest passes at $15 each. All reception guests are invited to gather in the lobby of the Aldridge Stage at 6:30 p.m. on September 12, before the opening performance begins.
- A. Review the newly posted schedule
- B. Enroll in a subscription plan
- C. Purchase discounted tickets
- D. Book seats on the theater's website
- A. The number of people attending performances
- B. The number of productions offered
- C. The company's ticket prices
- D. The number of performance venues
- A. They must reply to a confirmation e-mail
- B. They each paid $220 to subscribe
- C. They will travel to the southern end of the district
- D. They must be residents of Millbrook
- A. Reception guests will gather in a lobby
- B. The first performance will begin
- C. The introductory rates will expire
- D. A backstage tour will take place
- A. It can be used during the coming season
- B. It will not be available until next season
- C. It is included with the lowest-priced plan
- D. It applies to seating at the Aldridge Stage
Bracken Hill Conference Centre
We are pleased to tell members that reserving a meeting room at Bracken Hill is about to become far simpler. Our new online booking service, the ReserveHub portal, lets your organization view available rooms and request a booking at any hour of the day, without telephoning our front desk or visiting reception. The portal will open to all member organizations on 3 March. From that day onward, every meeting-room request must be made through the portal. Requests will no longer be accepted by telephone or in person at reception.
To secure a room, sign in to the portal using your member account, choose a room category and an event date, and then enter the number of people expected and the time slot you require. When you submit the request, the system records it and sends a confirmation summary to your registered email address, setting out the outcome of each request you have made. Catering and audio equipment may be arranged as optional extras at the time of booking.
Please submit each request at least five business days before the event date. Requests received later than this cannot be confirmed. Members may book rooms for up to forty people directly through the portal. Any event expected to draw more than forty people requires separate written approval from our events team before the booking will stand.
Any questions may be sent to the Member Services Desk. Please contact Devan Marsh at the desk for help with your account or with your first reservation.
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Bracken Hill Conference Centre
Booking Confirmation Summary
Member organization: Kelvary Trade Guild
Confirmation reference: CR-4820
Issue date: 21 March
Inquiries: Member Services Desk (Devan Marsh)
| Request submitted | Event date | Room | Time slot | Expected attendees | Status |
|---|---|---|---|---|---|
| 10 March | 24 March | Rowan Room | 9:00 a.m. to 11:00 a.m. | 18 | Confirmed |
| 12 March | 28 March | Cedar Suite * | 1:00 p.m. to 4:00 p.m. | 32 | Confirmed |
| 11 March | 27 March | Juniper Hall | 10:00 a.m. to 3:00 p.m. | 60 | Confirmed |
| 20 March | 24 March | Alder Room | 2:00 p.m. to 4:00 p.m. | 25 | Confirmed |
| 17 March | 4 April | Birch Boardroom | 9:00 a.m. to 12:00 p.m. | 40 | Confirmed |
* Catering has been arranged for this booking. Reservations that do not meet the conditions set out in the member bulletin, including the five-business-day requirement, will be withdrawn without further notice. Please keep this summary for your records.
- A. The center will begin offering catering to members
- B. A new events team will be formed
- C. A confirmation summary will be emailed to every member
- D. An online booking service will become available
- A. They can be submitted only online
- B. They must be made at least two days in advance
- C. They are handled in person at the service desk
- D. They need approval from the events team
- A. illustrate
- B. select
- C. withdraw
- D. attract
- A. Alder Room
- B. Cedar Suite
- C. Juniper Hall
- D. Birch Boardroom
- A. It obtained written approval for a large event
- B. It reserved a room by telephoning the front desk
- C. It arranged catering for all of its bookings
- D. It canceled one of its reservations
x] Saturday, October 19 — 2:00 p.m.
[ ] Saturday, October 26 — 10:00 a.m.
[ ] Saturday, October 26 — 2:00 p.m.
Please rate your crafting experience (1 = I have never tried, 5 = very experienced):
( 1 ) 2 3 4 5
What do you hope to make or learn?
I would love to learn how to make my own scented candles to give as gifts. I have never made anything like this by hand before, so I am really starting from the very beginning.
How did you hear about The Maker Sessions?
My aunt has been attending candle-making and pottery workshops for years and is always talking about how much she enjoys them. When she heard that Foxglove was finally starting its own, she told me right away that I should sign up.
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The Maker Sessions: Fall Workshop Guide
Not sure which workshop to choose? The guide below sets out this fall's four sessions side by side, so you can see at a glance which one suits you best. Every session in The Maker Sessions includes all the materials you will need, so you can simply show up and start creating.
| Session | What you make | Recommended level | Length |
|---|---|---|---|
| Hand-Poured Candles | Scented pillar candles | Beginner | 90 minutes |
| Sculptural Candle Techniques | Layered decorative candles | Advanced | 2.5 hours |
| Introduction to Pottery | A small clay bowl | Beginner | 2 hours |
| Handmade Gift Cards | A set of greeting cards | Intermediate | 90 minutes |
- A. To announce that two shops have combined
- B. To introduce a newly hired manager
- C. To promote a new kind of service the store is offering
- D. To explain how to reserve craft materials online
- A. She has taken a craft workshop before
- B. She is new to crafting
- C. She prefers a morning session
- D. She found out about the program from the store's Web page
- A. She is also a beginner at crafts
- B. She works at a Foxglove store
- C. She lives outside Denbury
- D. She attended workshops run by other providers
- A. Introduction to Pottery
- B. Sculptural Candle Techniques
- C. Handmade Gift Cards
- D. Hand-Poured Candles
- A. They are suitable for beginners
- B. They provide the materials that participants need
- C. They last ninety minutes
- D. They are intended for experienced crafters only
http://www.summitskills.co - Meet Our Presenters
Interviewer: Welcome, Desmond. Could you tell our members a little about your professional background?
Desmond Attah: Of course. I spent nearly two decades as an operations director at a commercial insurance provider, where I was responsible for coordinating the daily workflow across several busy departments.
Interviewer: And where did your training begin?
Desmond Attah: I completed a diploma in business administration at the Corley Institute, which gave me a solid foundation long before I ever managed a team.
Interviewer: What will you focus on in your workshop for members?
Desmond Attah: I will show participants simple, practical ways to plan their working day and keep projects on schedule, all without relying on extra software.
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Bright Futures Coding Club
Do you know a young person who is eager to learn how technology really works? Join a growing program that helps them build genuine skills, one session at a time. Sessions run every Saturday morning throughout the school term.
How it works:
- Open to students between the ages of 11 and 16
- No experience or equipment required
- Every student is paired with a friendly mentor
- Places are offered on a first-come basis
Last year we welcomed more than 300 young people to our sessions. The Bright Futures Coding Club is run entirely by volunteers, and our aim is simple: to help young people in our community gain practical coding skills that open doors to future study and work.
To take part, or to offer your time as a mentor, sign up at www.brightfuturesclub.org.
- A. He runs a business with a family member.
- B. He is currently employed at an insurance company.
- C. He recently started his own print shop.
- D. He earned his diploma together with a relative.
- A. Attendees must prepare a task beforehand.
- B. Participants will receive printed materials to keep.
- C. Refreshments will be served to guests.
- D. Each attendee will give a short presentation.
- A. A professional training academy
- B. A business membership association
- C. A commercial insurance company
- D. A commercial printing company
- A. To donate equipment to local schools
- B. To provide career counseling to students
- C. To help young people build practical skills
- D. To raise money for community projects
- A. He is a paid staff member.
- B. He is a financial donor.
- C. He founded the club.
- D. He is a volunteer.
- A. By booking them through the Web site whenever they wish
