April 14
Mr. Vernon Iglesias
Zeller Printing Services
48 Milford Road
Rockwell, OH 44012

Dear Mr. Iglesias,

Thank you for your April 6 request to reorder twelve cases of film for the Model 118 laminator on your business account. --(131)--. Our recommended replacement and the reason follow below.

The Model 145 takes the same sheet width and works faster. Your account number, your price level, and your monthly delivery --(132)-- all stay as they are.

The Model 118 and its film cartridges --(133)-- in February, when the manufacturer narrowed its product range. We can send one Model 145 free of charge for a two-week test. Remaining Model 118 film can be supplied while stock lasts. Please reply by April 30 to --(134)-- the quantity you need, or call me with any questions.

Sincerely,
Oliver Dawes
Customer Accounts, Jessup Supply Company

From: Owen Ellsworth, Tavistock Parcel Service
To: Janet Fulmer
Date: June 4
Subject: Delivery attempt at your office

Dear Ms. Fulmer,

Our driver came to your office on Tuesday in order to --(139)-- the two cartons addressed to you. No one authorized to sign was present, so the handover could not be completed.

The cartons are now held at our Orchard Road depot, where they will remain secure. --(140)--. To arrange a second attempt, reply with your --(141)-- of a date for the coming week. You may instead pick up the cartons at the depot, bringing photo identification and the reference number from our driver's notice.

We keep items for ten business days. If we receive no instruction by June 18, the cartons will go back to the sender. Please note that our policy requires a signature for shipments of this value, and we cannot release --(142)-- to anyone who is not authorized to sign.

Owen Ellsworth
Depot Supervisor, Tavistock Parcel Service

WAVERLY, March 12. Sedgwick Building Services has been selected through competitive bidding to maintain the newly completed Meridian Office Center. The five-year agreement will double the --(143)-- of work the firm handles each month. To keep pace, Sedgwick has hired eighteen employees.

The property alone will require several crews each day. --(144)--, existing clients will keep their current schedules and rates. The new hires also allow the firm to serve the city's eastern district, where two more office buildings are under construction.

"Our record on multi-tenant sites decided this," said Philip Nakamura, the company's operations director. Louise Ferraro, who managed the bidding, said cost was not the only factor. All bids --(145)-- by a panel weighing response times alongside price.

Work begins June 1, and a summary of the agreement has been posted on the company's website. --(146)--.

From: Vera Kaczmarek
To: Training Coordinator
Date: March 4
Subject: Evaluation of today's training session

Dear Training Coordinator,

I am writing from the Purchasing Department to submit my evaluation of the March 4 training session, which I completed earlier today. I did not rate the room equipment, since none was used during the session. On a scale where 1 means poor and 4 means excellent, I rated the other parts of the session as follows:

Instructor explanation: 4
Practice worksheets: 4
Pace of session: 3

The sample forms we filled in were the most useful part of the session, although more practice time on the second exercise would have helped.

I would also like to receive the extended reading list. I am not asking to join the waiting list for the advanced session at this time. As I understand it, you send the list only to the contact e-mail address a participant provides, so please use v.kaczmarek@bexhillgroup.com.

Best regards,
Vera Kaczmarek
Purchasing Department