Hugh Gallagher and Constance Bergstrom
Hugh Gallagher (9:12 A.M.): The label printer, machine number 806, is ready at Thornbury Service Center and must be picked up today. Are you going out that way?
Constance Bergstrom (9:15 A.M.): Yes, but not before two. My client meeting at eleven usually runs past noon.
Hugh Gallagher (9:18 A.M.): Two is fine if you arrive by three. Their service counter closes at three today instead of five thirty, so nothing goes out after that.
Constance Bergstrom (9:20 A.M.): Should I bring anything?
Hugh Gallagher (9:22 A.M.): Yes. They will not hand over any machine without a signed release form. I will leave it at our front desk. Give it to the clerk at the counter.
Constance Bergstrom (9:23 A.M.): And if my meeting runs long?
Hugh Gallagher (9:25 A.M.): Only then, call and ask them to add the printer to Thursday's delivery run.
Constance Bergstrom (9:26 A.M.): Understood. I will let you know once I have it.
- A. Ms. Bergstrom's client meeting may continue well past midday.
- B. The center's pickup counter will shut sooner than it normally does.
- C. A signed form has to be picked up from the front desk.
- D. An added fee applies to machines left there overnight.
- A. It turns over equipment only when written authorization is presented.
- B. It stores the needed authorization behind its own front counter.
- C. It automatically adds uncollected machines to a delivery run.
- D. It releases serviced machines to any employee who asks.
Buy It Loose at Bramley Landscape Supply
Bulk garden materials, priced by volume.
Since March 3 the yard has sold topsoil, bark, and gravel loose from its outdoor bays. Material taken from the bays costs less per unit than the same material in sealed bags.
Rates at the bays
| Material | Sold by | Price per unit |
|---|---|---|
| Topsoil | cubic yard | $28 |
| Bark | cubic yard | $34 |
| Gravel | half cubic yard | $19 |
Yard staff measure each load and place it in your vehicle. Payment is taken at the bay.
Transport is the buyer's own. The load space must be empty on arrival, and a plastic sheet must be tied over the material before the vehicle leaves. Staff cannot load a vehicle brought without one. The bays serve buyers daily, 7 A.M. to 3 P.M.
Bramley Landscape Supply
- A. To announce reduced prices on all garden products
- B. To announce the opening of a second yard
- C. To publicize a cheaper alternative to bagged materials
- D. To explain a delivery service for large orders
- A. Bring a covering for the load
- B. Measure and load the material themselves
- C. Order a set volume ahead of arrival
- D. Pick up the material before noon
Notice: Records Transfer Week
Issued by the Records Management Office
In effect June 8 through June 19
All closed paper files now kept on the staff floors will be moved to off-site storage during this period. Each box must be taken to the station listed for its record category, and boxes taken to any other station cannot be accepted. Before a box is dropped off, a completed index slip must be attached to its lid.
| Station | Records accepted | Days and hours | Staffing |
|---|---|---|---|
| Station 1 | Client correspondence and contracts | Monday to Friday, 8:30 A.M. to 4:30 P.M. | Attended; index slips checked on arrival |
| Station 2 | Internal reports and meeting notes | Every day, 6 A.M. to 10 P.M. | Unattended |
| Station 3* | Financial records and invoices | Every day, 8 A.M. to 8 P.M. | Unattended |
| Station 4 | Personnel and training records | Tuesday and Thursday, 1 P.M. to 5 P.M. | Attended; index slips checked on arrival |
*Boxes left at Station 3 must weigh no more than 25 pounds, since no lifting equipment is kept there.
Questions about record categories may be sent to Gordon Whitfield through the Records Management inbox on the staff portal.
- A. To collect updated financial records from each department
- B. To announce new working hours for the staff floors
- C. To recruit volunteers for moving heavy storage boxes
- D. To indicate where each type of file must be taken
- A. It can be used only on two set weekdays
- B. It will not take a box above a certain weight
- C. It requires an appointment before a drop-off
- D. It has staff who check slips as boxes arrive
- A. They can be used on any day of the week
- B. They verify required paperwork when a box is delivered
- C. They are able to accept boxes in the morning
- D. They provide index slips for employees to complete
Goldhawk Business Accounts: a car and driver for your staff, and one statement each month
Our drivers are our own employees, and our cars reach every street in Calverley and the six towns around it. A driver collects your staff at the entrance of your building and takes them wherever the working day sends them. Journeys are arranged by telephone or on our website. --[1]--.
Your staff pay nothing at the time of travel. --[2]--. Each journey booked with your account code is added to a single statement, which reaches you at the end of every month.
Your level is set by the number of journeys your staff take:
| Account level | Journeys each month | Reduction off standard fares |
|---|---|---|
| Level One | 25 or more | 5 percent |
| Level Two | 60 or more | 10 percent |
| Level Three | 120 or more | 15 percent |
*Journeys to and from the airport are charged at standard fares at every level. --[3]--.
To open an account, call our office and be ready with:
Organization name
Address for billing
Names of the staff who may book journeys
--[4]--. Call 555-0136 today, or read the full terms at www.goldhawk.com.
- A. A business that rents out cars without drivers
- B. A business that delivers goods to office buildings
- C. A business that places drivers with other employers
- D. A business that drives passengers to their destinations
- A. An organization arranging 20 journeys a month receives no reduction.
- B. An organization at Level Three pays reduced airport fares.
- C. An organization may register for an account on the website.
- D. An organization is charged for each journey as it is taken.
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Rothwell City Museum
Visitor Information — Timed Entry to Light and Line
Admission to Light and Line is managed to protect the upper gallery, which holds only a set number of visitors at one time. Entry to the exhibition is included in regular museum admission, and no extra payment is collected at the gallery door. Every visitor, museum members included, must hold a reservation for a specific entry time before arriving, and reservations are made in advance at rothwellmuseum.org. Before booking, please review the details below.
Exhibition run: March 4 through June 21
Entry times: every 20 minutes from 10:00 A.M. to 4:20 P.M.
Places per reservation: 6 maximum
Advance booking: members may reserve from February 3, and all other visitors from February 17
Parties of 12 or more: a separate group arrangement is required
Entry times in the middle of the day are taken quickly, so visitors whose plans allow it should choose an early morning or a late afternoon time. Visitors who find no suitable time online still have another option. A small number of same-day places are issued at the Lobby Information Desk in the main hall from 9:45 A.M. each day, and these places are not offered through the website.
For a group arrangement, write to groups@rothwellmuseum.org. For help with seating, wheelchairs, or listening equipment, call 555-0188.
- A. An extra payment at the gallery door
- B. A booking for a particular arrival time
- C. A membership purchased before February 3
- D. A group arrangement made with the museum
- A. removed
- B. claimed
- C. accepted
- D. carried
- A. By reserving a place on the museum's website
- B. By writing to the group arrangements address
- C. By checking at an information counter on site
- D. By calling the assistance telephone number
Hensley Event Equipment
Upton Road Office
4 March
Wanda Kozlowski
Events Coordinator
Hartley Business Services
Reference: HE-3182
Dear Ms. Kozlowski:
This letter confirms the extension of the rental currently in progress on your account. No new agreement is created, and the details of the change are set out below.
Items on rental: 6 projector units and 14 accessory items
Picked up: 2 March
Return date as agreed: 9 March
Revised return date: 16 March
Additional days: 7
Rate for the additional days: Rate D, extended-term rate
Apart from these dates, your account is unchanged. The equipment will remain at Sandgate Hall, Level 2, and the number of items on rental stays the same. As before, charges will be added to your monthly account statement, so no payment is taken at our counter. Your standard rate remains Rate B, which applies to accounts renting 20 or more days each year.
The extension is granted without a late fee, and transport of the set in both directions remains included at no charge for the extended period. If the set is returned before 16 March, the unused days will be credited to your account rather than billed.
When the set is brought back, our receiving clerk will count every unit and accessory item against the list above before the rental is closed. Any accessory item missing at that count will be charged separately at its replacement price.
If you need to change the revised return date again, please let this office know by 13 March.
Sincerely,
Malcolm Traynor
Rental Operations Manager
Hensley Event Equipment
- A. By 4 March
- B. By 9 March
- C. By 13 March
- D. By 16 March
- A. A manager at the company that rents out the equipment
- B. An event planner employed by the account holder
- C. A clerk who checks items as they come back
- D. A driver who carries the set in both directions
- A. A transport fee for the return trip to the office
- B. A late fee for keeping the set past 9 March
- C. The replacement cost of a piece missing at the count
- D. A charge for days the customer gives up early
- A. It has moved its event to a different building.
- B. It pays for each rental at the counter.
- C. It has added more projector units to the current rental.
- D. It rents equipment often and is billed after use.
From: Joyce Tanaka, Learning Programs Coordinator
To: All Head Office Staff
Date: February 18
Subject: Student Visit Week, March 23-27
Dear Colleagues,
Last year's Student Visit Week was well received by the students from Dunmore Technical College and by the employees who took part, and the college has asked to send a second group in March. Fourteen students will attend, and one host is needed for each. This program is separate from the in-house Supervisor Skills course, which continues as scheduled.
The students will be on site from 9:30 A.M. until 3:30 P.M. each day. Passes will be issued at the sign-in counter on the ground floor on Monday morning, and hosts should meet their assigned student there before going up to the team work areas. Hosts will receive a short briefing in the third-floor training room the previous Thursday, and one midday meal in the staff dining area is provided. Every host is also asked to write a few lines at the end of each day, and these notes will shape the plan for next year's group.
Staff who wish to take part can choose from three levels of commitment. A full-week host keeps one student from Monday to Friday and sets a task each morning. A two-day host shares one student with a second host on any two days, while a single-day host takes one student for just one day. Please note that no more than three hosts per team can be accepted.
To take part, send me a short message stating which option you have chosen, no later than Friday, March 6. Your team leader's agreement must already be in place, as that cannot be arranged through this office.
Thank you for your help.
Joyce Tanaka
Learning Programs Coordinator
Internal extension 418
- A. To collect opinions about a past event
- B. To supply materials to a local college
- C. To announce a new employee training course
- D. To seek staff willing to work with visitors
- A. In the room where the briefing is held
- B. In the area where meals are served
- C. At the counter where passes are issued
- D. In the space where teams do their work
- A. To indicate how many days they can host
- B. To obtain their team leader's approval
- C. To request a copy of the visit schedule
- D. To ask how many hosts each team may provide
- A. To confirm that the students have arrived
- B. To keep a record of the hours worked
- C. To provide a summary for the college
- D. To help improve arrangements for a later group
Changes Ahead at Renshaw Stationers
Local Business Section — By Ian Furlong
Millbrook, May 2
Frances Duvall, who opened Renshaw Stationers and has directed it ever since, will step back from daily management at the end of this month. Two members of her staff, Grace Abbott and Emil Kovacs, will take on the business jointly from June 1.
The store began in 1981 as a counter at the back of a printing company and has operated from its present address on the town's main business street for more than forty years. It supplies notebooks, file folders, and desk equipment to local offices and to schools across the district.
Ms. Abbott began as a delivery driver and now keeps the accounts, while Mr. Kovacs has taken orders at the front counter for eighteen years. Staffing will remain as it is. "The name above the door will not change, and neither will the way we do business," Mr. Kovacs said.
The store will close on May 18 while new shelving is installed inside, and it will reopen at the same address on May 26. Orders may be placed by e-mail throughout the closure, with no charge added for delivery. Deliveries themselves begin again on the reopening day, and a customer who needs an order before then may pick it up from the company's storage unit on Kestrel Lane.
Ms. Duvall will keep an office upstairs two mornings a week until December. "I would rather leave the store to people who helped build it than to a stranger," she said. "Our nine employees are all staying, and the work goes on as before."
- A. A change in the store's ownership
- B. A new delivery service for schools
- C. A move to a different address
- D. A promotion for a longtime employee
- A. They plan to change the store's name.
- B. They will run the business separately.
- C. They intend to hire additional employees.
- D. They have experience dealing with customers.
- A. The number of years it has been open
- B. The types of customers it serves
- C. The number of people on its staff
- D. The value of the goods it sells
- A. It will be brought to the customer on May 26.
- B. It can be picked up at another location.
- C. It will be sold at an increased price.
- D. It cannot be ordered until the store reopens.
Templeton Vehicle Testing Service
Mobile Testing Rounds: Schedule of District Visits
Notice MT-7. Valid for visits from March through August.
Our mobile teams visit each district in turn, so that customers need not travel far to have their vehicles tested. Crayford, which adjoins Denham Hill, joined the tour this year, when a third mobile team began work. The schedule is shown below.
| Round | District served | Host location | Visit dates | Categories handled | Bookings close |
|---|---|---|---|---|---|
| Round 1 | Brookmill | Brookmill Business Park | March 12-14 | Standard, Extended | March 2 |
| Round 2 | Portway | Portway Trade Park | April 16-18 | Standard, Extended, Trailer | April 6 |
| Round 3 | Denham Hill | Denham Hill Market Yard | May 21-23 | Standard, Extended | May 11 |
| Round 4 | Crayford | Crayford Bus Garage | June 25-27 | Standard, Extended, Trailer | June 15 |
A vehicle first registered more than eight years before the visit date must be booked as an Extended Check, and where a customer's vehicles differ in age, the whole booking is handled at that level. No customer may present more than six vehicles at one visit, and any vehicles beyond that number are held for that district's next visit. A vehicle that has not passed a check must be entered again as a Repeat Check, and Repeat Checks take place at Portway Trade Park only. Requests reaching the Round Bookings Team after a round's closing date cannot be accepted.
----------------------
Subject: Vehicle list for Denham Hill visit
To: Round Bookings Team, Templeton Vehicle Testing Service
Date: April 9
Customer reference: DH-2214
Dear Round Bookings Team,
Your schedule of district visits arrived last week, and I am entering our vans for this season.
The Ripley Street Group is an arrangement among eleven independent shops on one street that jointly own ten delivery vans and use them in turn as orders require.
All ten vans are kept at our yard on Ripley Street in the Denham Hill district. Six were first registered eleven years ago, and the other four were bought new three years ago. The vans were tested at Brookmill Business Park two years ago. A box trailer we share was tested in February and is not part of this request.
I have listed all ten vans as Standard Checks on the attached sheet. Please confirm which category will in fact apply, and advise whether the vans we cannot present at one visit should be listed now or nearer the time.
With thanks,
Duncan Reyes
Transport Coordinator
For the Ripley Street Group
- A. It handles every check category on each round.
- B. It has recently begun serving an additional district.
- C. It carries out Repeat Checks at all of its host locations.
- D. It accepts booking requests until the day of a visit.
- A. To ask how a fleet booking should be handled
- B. To report the results of a recent vehicle test
- C. To arrange a further test for a shared trailer
- D. To suggest a change to a published visit schedule
- A. A delivery firm hired by local stores
- B. A rental service for commercial vehicles
- C. A group of stores sharing delivery vans
- D. An organization for transport industry workers
- A. Extended Check
- B. Trailer Check
- C. Standard Check
- D. Repeat Check
- A. Brookmill Business Park
- B. Portway Trade Park
- C. Denham Hill Market Yard
- D. Crayford Bus Garage
From: Loretta Salgado
To: Roger Baptiste
Sent: March 6
Subject: Record WT-4409, Unit 6
Reference: walk-through record dated March 3. Attached: copy of the condition list signed at the start of our occupancy.
Dear Mr. Baptiste:
Thank you for the walk-through record for Unit 6. We accept most of the entries, but there are three points we would like to raise.
First, the boards along the outer wall of the rear storage room were already uneven when we took the unit, as the attached condition list shows. We therefore ask that the entry for that area be reviewed.
Our staff will finish clearing the unit on March 20, and nobody from our company will be on site after that. Please consider this alongside the completion date given in the record, although we are not asking for that date to be moved. Since no one from our side will be there to let our repair crew in, would someone from your office be willing to open the unit for them? We would send the dates in advance.
Please confirm in your reply whether the storage room floor entry will be reviewed.
Yours sincerely,
Loretta Salgado
Office Manager
Tamworth Design Partners
Direct line: 555-0148
Copy: Facilities Coordinator, Tamworth Design Partners
----------------------
End of Occupancy Walk-Through Record
Issued by: Cordell Group, acting for the building owner
Record reference: WT-4409
Premises: Unit 6, Fenwick Court
Walk-through date: March 3
Prepared by: Roger Baptiste, Inspections
| Area | Item | Condition found | Action required | Responsibility |
|---|---|---|---|---|
| Reception Area | Wall surfaces | Marks and small holes around the door frame | Fill the holes and repaint | Tenant (see Note 1, Note 2) |
| Meeting Room | Ceiling panels | Two panels stained by water from the roof | Replace both panels | Owner (see Note 3) |
| Rear Storage Room | Floor boards | Boards uneven along the outer wall | Level and reinstall the boards | Tenant (see Note 1, Note 2) |
| Rear Storage Room | Shelf brackets | Two brackets loose | Refasten the brackets | Tenant (see Note 1, Note 2) |
Notes
1. Items marked Tenant must be completed by March 31. Work left undone on that date will be arranged by this office and charged to the tenant.
2. The tenant arranges and supervises entry for its own contractors.
3. Items marked Owner will be arranged by this office after the unit is returned, at no cost to the tenant.
Queries on this record should reach this office within seven days. The unit passes to the next tenant in April.
- A. A property management firm
- B. A building repair contractor
- C. An interior design company
- D. An office relocation service
- A. It will pay for the ceiling panel work.
- B. It has accepted every entry in the record.
- C. It faces a repair deadline later than its departure.
- D. It will clear the unit before the walk-through date.
- A. A copy of the signed condition list
- B. Access to the unit for contractors
- C. A change to the completion date
- D. A decision on all three points
- A. They must be repaired before March 31.
- B. They were damaged by the tenant's contractors.
- C. They will be replaced at the owner's cost.
- D. They must be refastened along the outer wall.
- A. Her company has been asked to repair a pre-existing fault.
- B. The ceiling panel repair has been charged to her company.
- C. Her repair crew has been refused entry to the unit.
- D. The loose shelf brackets have been left off the record.
Program: Service Standards Program
Reporting cycle: Second quarter
Prepared by: Training Office
Record date: May 4
| Team | Staff enrolled | Staff who have finished all units | Staff still to finish | Extra session booked |
|---|---|---|---|---|
| North Team | 12 | 10 | 2 | No |
| East Team | 19 | 19 | 0 | No |
| South Team | 14 | 10 | 4 | No |
| West Team | 16 | 13 | 3 | Yes |
| All teams | 61 | 52 | 9 | - |
----------------------
From: Fiona Okafor
To: Julian Tremblay
Sent: May 6, 10:14 A.M.
Subject: Second-quarter training record
Copy: Standards Office
Dear Julian,
Thank you for sending the second-quarter training record. Under the rules of the Quality Service Mark, any team with three or more staff still to finish, and with no extra session yet reserved, must be given one. Only one of the four teams meets both conditions.
I have booked the training room for the afternoon of May 27, which puts the session well ahead of the assessors' visit on June 2 and 3.
If you could send me the names of those who will attend by May 20, I will have the right number of workbooks prepared. The Standards Office has been copied and will update the record.
Fiona Okafor
Training Coordinator
Oakvale Facilities Services
Extension 214
----------------------
Business Notes
Oakvale Facilities Services Earns Quality Service Mark
Cleaning and maintenance company passes its first outside assessment.
By Trevor Yates, Netherby, June 6
Oakvale Facilities Services has been awarded the Quality Service Mark by the Wenlock Standards Council, whose assessors completed their two-day visit to the company's Netherby service center on June 3. Fewer than one service company in five in the district holds the mark. Simone Vukovic, the company's operations director, said the result reflected the units her staff had worked through during the spring.
Oakvale has provided cleaning and building maintenance in the district since 2009 and currently sends out four service teams from one service center. A fifth team will begin work in the neighboring town of Ashcombe in September, when the vehicle yard at the service center is enlarged.
- A. They each enrolled a different number of staff.
- B. They each report the same number of fully trained staff.
- C. They each have staff yet to complete the training.
- D. They each have an extra session reserved.
- A. North Team
- B. East Team
- C. South Team
- D. West Team
- A. Correct an entry in the record
- B. Report which employees will take part
- C. Reserve a room for the session
- D. Prepare materials for the group
- A. A second service center will open.
- B. One more team will go into service.
- C. A follow-up assessment will take place.
- D. A training session will be held.
- A. It was conducted by the operations director.
- B. It was the district's first such assessment.
- C. It was completed in early May.
- D. It was held on the days originally planned.
Selwood Trade Federation
Research Office
January 15
Study Reference: OC-4
Subject: Annual Operating Cost Study, Elmgate Joinery
Dear Member:
Every member business is asked to complete Sections A through C of the enclosed form, using figures for its last completed fiscal year. Members submitting figures for the first time also complete Section D, and other members should leave it blank.
Members that return figures receive the full comparison report, which sets each participant's own costs beside the average for businesses in the same size category. Members that do not take part receive only a short summary of the overall findings. In the full report, a size category is reported separately only if at least eight members in it return figures. Where fewer are received, those figures are combined with the next larger category.
Please submit your figures through the member portal. A printed form will be mailed on request and may be returned by mail. Returns must reach this office by February 20.
Sincerely,
Yvonne Lindquist
Research Officer
Research Office
Enclosure: Return Form OC-4
----------------------
Annual Operating Cost Study: Return Form OC-4
* = required
Declaration: this form must be signed at the bottom by the person who keeps the company's ledgers.
Section A. Respondent details
Member business*: Elmgate Joinery
Contact for questions*: Iris Halvorsen
Section B. Size category, mark one*
10 to 24 employees: [ ]
25 to 49 employees: [X]
50 or more employees: [ ]
Section C. Costs for the last completed fiscal year
Rent and property taxes*: $84,000
Energy and water*: $19,400
Equipment maintenance*: $11,250
Section D. Supplementary details
Year of joining the Federation: 2019
Section E. Delivery and briefing
Report format: printed copy [X] electronic file [ ]
Attendance at results briefing: yes [X] no [ ]
Signed*: Gerald Pomeroy
The amounts in Section C agree with those records.
Date: February 10
----------------------
To: Iris Halvorsen
From: Bernard Osei
Date: March 5
Subject: Study OC-4, return processed
Submission reference: SR-2085
Attachment: intake summary
Dear Ms. Halvorsen:
Your printed return form, in an envelope postmarked February 15, reached this office on February 17 and has been entered under the reference above. Because your size category did not reach the number of returns needed for separate reporting, your figures will appear within a combined grouping with the next larger category.
Please confirm the equipment maintenance amount in Section C, which appears to cover part of the year only. Ms. Lindquist will send your comparison report and the briefing details within six weeks.
Thank you for taking part.
Bernard Osei
Research Assistant
Research Office
- A. Its form reached the office after the closing date.
- B. One of its reported amounts covers only part of a year.
- C. Its size category includes fewer than eight member businesses.
- D. Fewer than eight businesses in its category returned figures.
- A. It employs between 10 and 24 people.
- B. It has taken part in the study since 2019.
- C. It has not submitted figures for the study before.
- D. It has asked for its results in electronic form.
- A. A research officer at the Federation
- B. A bookkeeper at the member business
- C. A contact for study questions
- D. A supervisor of equipment maintenance
- A. A comparison of their figures with those of similar businesses
- B. A short summary of the overall findings
- C. A printed copy of the return form
- D. An invitation to the briefing on the results
- A. By mail
- B. Via the portal
- C. By e-mail
- D. In person
Annual Comparison
Small-Office Copiers: How This Year's Ratings Were Made
Four submitted units, one rating still unfinished.
By our equipment testing editor, Naomi Pilcher
Four criteria decide the standing. Running cost per page carries the greatest weight, followed by output quality, then speed, then reliability in daily use. Last year speed came first, but readers told us that running costs matter more, so the order was changed for this cycle. Each criterion is placed in one of three bands, excellent, good, or fair, and the standard program runs ten weeks.
The LP-620 reached our test office eleven days after the testing period had closed, leaving no time to measure its running cost before we went to press. Under our standing rule, a unit that completes only part of the program is published with a provisional standing and may be rated again if its maker returns it.
The full grid appears opposite.
Test samples are bought at ordinary retail prices by this magazine unless the grid states otherwise.
----------------------
This Year's Ratings: Small-Office Copiers
| Criterion | TN-415 | ZR-88 | VC-350 | LP-620 |
|---|---|---|---|---|
| Running cost per page | Good | Good | Excellent | Not rated |
| Output quality | Excellent | Good | Good | Excellent |
| Speed | Good | Excellent | Fair | Good |
| Reliability in daily use | Excellent | Good | Excellent | Good |
| Overall standing | 2nd | 3rd | 1st | 4th |
| Test sample | Retail purchase | Maker's demonstration unit | Retail purchase | Retail purchase |
| Weeks in test | 10 | 10 | 4 | 3 |
| Status | Full rating | Full rating | Full rating, short run only | Provisional, running cost not measured |
----------------------
Following our small-office copier comparison in the March issue
Readers Ask
The maker of the LP-620 sent it back to you. Has its place in the grid changed? — from an office administrator
It has. The unit ran the complete program in April, and its running cost was measured for the first time, falling in the middle band. With all four criteria scored, the provisional entry is withdrawn, and the LP-620 now stands third, ahead of the ZR-88.
We copy customer documents all day, and running cost is not our concern. Where in the grid should we look? — from a print-room supervisor
Do not start with the standing row, which is led by the unit that is cheapest to run. Choose the model that took the top band for output quality and also for reliability in daily use, and that stayed in the test the full ten weeks.
— N. Pilcher, Equipment Testing Editor
Send further questions to our testing desk.
- A. It was tested for fewer weeks than the others.
- B. It was bought at an ordinary retail price.
- C. It was not purchased by the magazine itself.
- D. It is still waiting for a full rating.
- A. One maker declined to submit a unit.
- B. A unit broke down during daily use.
- C. The testing period had to be extended.
- D. One measurement could not be finished in time.
- A. It took the top band on every criterion.
- B. It lost first place after a second test.
- C. It was withdrawn from the grid before publication.
- D. It was rated in less than the usual time.
- A. It again placed the unit fourth overall.
- B. It covered the most heavily weighted criterion.
- C. It raised the unit's output quality band.
- D. It left the unit's standing marked provisional.
- A. LP-620
- B. ZR-88
- C. TN-415
- D. VC-350
