- A. accustomed
- B. familiar
- C. experienced
- D. entitled
- A. unless
- B. because
- C. although
- D. provided
- A. because of
- B. instead of
- C. next to
- D. regardless of
- A. care
- B. carefully
- C. careful
- D. cares
- A. instead of
- B. according to
- C. prior to
- D. regardless of
- A. to
- B. on
- C. at
- D. in
- A. distributed
- B. sorted
- C. postponed
- D. collected
- A. demonstrate
- B. demonstration
- C. demonstrably
- D. demonstrated
- A. in
- B. on
- C. at
- D. by
- A. responsibilities
- B. reservations
- C. supplies
- D. responses
- A. participant
- B. participating
- C. participation
- D. participated
- A. card
- B. check
- C. voucher
- D. cash
- A. capable
- B. reliable
- C. eligible
- D. flexible
- A. along with
- B. apart from
- C. thanks to
- D. regardless of
- A. both
- B. neither
- C. either
- D. whether
- A. and
- B. or
- C. nor
- D. but
- A. increase
- B. waive
- C. reimburse
- D. recalculate
- A. against
- B. across
- C. throughout
- D. toward
- A. produces
- B. productively
- C. productivity
- D. productive
- A. rescheduling
- B. reschedule
- C. rescheduled
- D. reschedules
- A. influence
- B. perception
- C. impression
- D. assessment
- A. presently
- B. thoroughly
- C. narrowly
- D. slightly
- A. therefore
- B. otherwise
- C. nonetheless
- D. meanwhile
- A. if
- B. because
- C. despite
- D. yet
- A. assessment
- B. assessing
- C. assess
- D. assesses
- A. amount
- B. distance
- C. selection
- D. decision
- A. whom
- B. whose
- C. where
- D. that
- A. beyond
- B. within
- C. throughout
- D. following
- A. reservation
- B. location
- C. confirmation
- D. preparation
- A. modest
- B. gradual
- C. frequent
- D. sizable
From: Julian Moreno, Cobalt Cloud Storage
To: Harriet Downing
Date: March 4
Subject: Storage limit approaching on your account
Dear Ms. Downing,
Our records indicate that your account is now within ten percent of --(131)-- the capacity included in your current Standard plan.
If this limit is reached, new uploads will be paused until space is freed. Upgrading now avoids any interruption to your service.
Two larger plans are available. The Plus plan provides 500 gigabytes --(132)-- priority technical support, while the Business plan doubles that storage.
To upgrade, sign in to your account portal and choose a new plan. Once you confirm the change, the added space --(133)-- available right away. --(134)--.
If you have any questions, please contact our support team.
Sincerely,
Julian Moreno
Cobalt Cloud Storage
- A. reaching
- B. reducing
- C. storing
- D. expanding
- A. or
- B. and
- C. but
- D. nor
- A. become
- B. will become
- C. becoming
- D. has become
- A. New uploads will be paused during the plan change
- B. The Plus plan does not include priority technical support
- C. The extra space will be available within three business days
- D. All of your existing files will remain fully intact
A Familiar Face Steps Back at Doyle Hardware
After thirty-two years behind the counter, Frederick Doyle is retiring from the neighborhood store he opened on Bexley Road. Under his ownership, the service at Doyle Hardware was always remarkably --(135)--. Staff members greeted regulars by name and spent time helping each shopper find the right tool.
Longtime customers returned year after year --(136)-- the advice they received could be trusted. "This place feels like part of the block," one resident said. --(137)--. Paula Alvarado, who has managed the sales floor for nine years, will take over as owner.
Alvarado plans --(138)-- the store's repair workshops and to expand its gardening section next spring. The change takes effect in March.
- A. efficient
- B. affordable
- C. attentive
- D. prompt
- A. because
- B. although
- C. unless
- D. so that
- A. The old brick building on Bexley Road once housed a small bakery
- B. Years ago he had once considered opening a second downtown branch
- C. Now he has selected a trusted employee to carry on that tradition
- D. He intends to keep running the store himself for several years
- A. to continue
- B. continuation
- C. continue
- D. being continued
From: Janet Sloane
To: Howard Quinn
Date: March 14
Subject: Interview invitation for the operations coordinator position
Dear Mr. Quinn,
Thank you for applying for the operations coordinator position at Castleton Logistics. --(139)--. We would now like to invite you to an interview, where we will discuss several areas --(140)-- your previous experience, key qualifications, and career goals. Since your past roles will be a central topic, you should be ready to describe them.
You may --(141)-- one of the three time slots shown in the attached schedule. Please reply by March 18 to tell me which one suits you best. When you arrive, please show a government-issued photo ID at the front desk for --(142)-- and security purposes.
Feel free to contact me with any questions before the interview.
Best regards,
Janet Sloane
Castleton Logistics
- A. After reviewing every application, we are pleased to include you among our shortlisted candidates
- B. Your interview with our hiring panel has already been scheduled for Tuesday morning at ten o'clock
- C. Our company also provides generous relocation support to every employee who joins our staff
- D. As an internal candidate, you will receive these materials directly from your department manager
- A. except for
- B. rather than
- C. whenever
- D. including
- A. postpone
- B. choose
- C. cancel
- D. compare
- A. identify
- B. identification
- C. identifiable
- D. identifiably
Beginning March 7, reception staff will be --(143)-- photo badges in place of the paper sign-in sheet at each reception desk. Every visitor will receive a badge with a photo, so staff can see who is authorized to enter.
Patients' visitors are photographed at the desk, while contractors report to the security office for a separate badge. In the meantime, the paper sheet will remain in use --(144)-- March 6 and then be collected.
The --(145)-- of badges is handled by the clerk on duty, and staff collect them from departing visitors. A summary of the badge steps is posted at each desk. --(146)--.
Patricia Nunez
Administrator
- A. collecting
- B. wearing
- C. mailing
- D. issuing
- A. by
- B. after
- C. until
- D. since
- A. distributes
- B. distributor
- C. distributive
- D. distribution
- A. Thank you for visiting, and we hope your stay was pleasant
- B. Please return the signed forms to your manager by Friday
- C. Please read it carefully before these steps begin next month
- D. The paper sheet will remain available to anyone who prefers it
Attention Shoppers
Starting this week, Harlow Footwear customers can have their shoes cleaned and polished while they shop, whether the shoes were bought here or elsewhere. Simply bring your shoes to the service counter at the back of the store, and our staff will take care of each pair. Cleaned shoes are normally ready for pickup within one hour. However, any pair handed in during the last hour before closing will be held for pickup the next day. The service counter is open during regular store hours, from morning until early evening. There is nothing to pay, and no appointment or receipt is needed, so please stop by whenever it suits you.
- A. To explain the store's rules on returning purchased shoes
- B. To introduce a service shoppers can now use at no cost
- C. To announce that the store will soon close earlier each day
- D. To warn customers about delays in getting their shoes back
- A. Leave their footwear at a rear counter
- B. Pay a modest fee at pickup
- C. Reserve an appointment time in advance
- D. Present a receipt from their purchase
Trina (1:05 P.M.): Gavin, two of the lanes at the front are down and the technician isn't coming until tonight. Can you move this afternoon's party to the lanes at the back?
Gavin (1:07 P.M.): There are six lanes at the back, but two are held for the league. I could split them across the other four — nine, ten, thirteen, fourteen.
Trina (1:09 P.M.): That won't work. We have twenty children, and each lane holds four.
Gavin (1:11 P.M.): Then let's use all six lanes. Serve their food at two o'clock and bowl after, so they finish before the league.
Trina (1:13 P.M.): Good. I'll call the parent to approve the new lanes and order. Set it up by one forty-five.
Gavin (1:15 P.M.): Will do. I'll tell the kitchen and update the board.
- A. To have a technician sent to the lanes at the front
- B. To move a group's meal to an earlier time
- C. To relocate a booked group to a different set of lanes
- D. To inform a customer that a reservation has been canceled
- A. The lanes are too narrow for the group's setup.
- B. The four lanes will not fit everyone in the group.
- C. There is not enough time before the league arrives.
- D. Gavin should confirm the plan with the customer first.
