Bickley Linen Service
Billing Office
October 8
Ms. Lidia Okafor
Okafor Bakery
Dear Ms. Okafor,
Below is the statement for account BL-4472. Your current six-month term of two pickups a week ends on October 31, and we are now billing the next six-month term, ending April 30. After the adjustment for missed pickups, you owe the following:
Charge, term billed: $624.00
Adjustment, 3 missed pickups at $12.00: -$36.00
Balance due: $588.00
Adjustments are granted only where a business reports two or more consecutive missed pickups, and they reduce the balance due rather than being paid out.
Please note that free repair of damaged items is included only with contracts of 12 months or longer. The rate above holds until 30 days before the term ends, and pickups may be paused during closures of up to four weeks.
Please pay by bank transfer, quoting the account reference. For inquiries, call 555-0193.
Sincerely,
Billing Office
Bickley Linen Service
- A. She is billed for her pickups on a weekly basis.
- B. She plans to stop the service when the current term ends.
- C. She must pay to have damaged linen items repaired.
- D. She has already paid the charge for the term billed.
- A. It will be returned to the account holder by transfer.
- B. It was calculated from the length of the billed term.
- C. It accounts for one full week of missed pickups.
- D. It was made after the bakery notified the company.
Notice for Morning Session Attendees
The Aspen Room, assigned for this morning's keynote, has been cleared for urgent maintenance and cannot be used. The session will instead be held in Cedar Hall, beginning at 9:30 A.M. as originally scheduled. Please make your way there directly. We apologize for the short notice.
Dr. Felix Bergman, who has flown in from Oslo for this event, will deliver the keynote as planned. Raymond Osei, our facilities manager, has confirmed that Cedar Hall is ready and has staff posted at both doors. Attendees should note the new location and watch the program screens for a final confirmation.
Priscilla Vaughn
Session Coordinator
- A. To announce that a scheduled talk has been canceled
- B. To inform attendees of a later starting time
- C. To direct attendees to a different meeting space
- D. To report that a repair has been completed
- A. An attendee of this morning's keynote session
- B. The manager in charge of the facilities
- C. The organizer of this morning's program
- D. A guest speaker who traveled to the event
Rushmere Packaging Company
Personnel Office
Reference: NP-6072
January 20
Mr. Duncan Novak
9 Dovecote Road
Stapleton
Dear Mr. Novak:
The review of your application is now complete, and you have been chosen to attend three sessions at our main site. --[1]--.
Written task — Tuesday, February 3, 9:30 A.M., Room 4
Interview with two department managers — Wednesday, February 11, 2:00 P.M., Room 12
Tour of the packing hall — Monday, February 16, 10:00 A.M., North Gate
--[2]--. Please bring two forms of identification to the written task, and prepare a talk of about ten minutes on your earlier work for the interview.
The cost of your travel to the site will be repaid to you after the final session, but only if you hand in your tickets as evidence. --[3]--. Meals will not be provided on any of the three days.
Please telephone this office by January 27 to confirm that you will attend all three sessions, and quote the reference shown above. --[4]--. We look forward to meeting you.
Sincerely,
Rita Zielinski
Personnel Officer
Enclosed: site map and parking guide
- A. On January 27
- B. On February 3
- C. On February 11
- D. On February 16
- A. Meals on each session day
- B. Help with his travel arrangements
- C. Reimbursement of his travel costs
- D. Reserved parking at the main site
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Pembroke Vocational Institute: Workplace Placement Program
Host Enrollment
In the most recent round, the institute arranged supervised placements for 84 adult learners at 26 workplaces across the region. Offers of space met the demand for host sites for the first time in three years, and nearly every learner finished the full term.
Learner enrollment for the coming round is higher , so more host sites are needed. Any workplace that can give one learner routine duties for six weeks, with a named supervisor available throughout the learner's hours, may take part. The table below shows what the institute and the host site each provide.
| Provided by the institute | Provided by the host site |
|---|---|
| Protective clothing and any equipment the learner requires | A named supervisor on site during the learner's hours |
| Insurance coverage for each learner while on placement | A work area and use of shared facilities |
| A coordinator visit in week two | A short written comment on the learner's progress |
Host sites also give a brief safety introduction on the learner's first day.
To apply, a workplace completes the host form on this page and outlines the available duties. A placement coordinator then telephones within five working days to review the arrangements, after which the institute matches a learner and confirms the start date in writing. Host enrollment for the current round closes at the end of this month, and the next round opens twelve weeks later.
The program is supported by the Regional Skills Council. Questions can be sent to placements@pembrokeinstitute.org.
- A. Businesses that could take in a trainee
- B. Adult learners seeking work experience
- C. Coordinators employed by the institute
- D. Officials of the Regional Skills Council
- A. taller
- B. more senior
- C. more costly
- D. larger
- A. It requires host sites to insure the learners themselves.
- B. It takes on new host sites only at certain times.
- C. It had enough host sites in each of the past three years.
- D. It arranges placements that last longer than six weeks.
- A. A supervisor on site during the learner's hours
- B. Protective clothing for the learner to wear
- C. A written comment on the learner's progress
- D. A safety introduction on the learner's first day
Staff Notices — The Oakhurst Bulletin, Number 132
The Bulletin, Then and Now
Prepared by the Staff Communications Group
For eleven years the Bulletin has been typed up, sent to an outside printing firm, and placed on every desk at the start of the month. Spare copies have always been left in the main lobby, where visitors often pick one up. Departments have sent in whatever they wished, at whatever length.
From the next edition onward, the printed digest will appear four times a year. --[1]--. It will keep the notices staff look for first, such as retirements and new appointments. --[2]--. Each issue will hold eight pages. --[3]--. The online section will carry everything that does not fit there, along with all photographs, which the printed pages will no longer include.
This section has no page limit, and it can show the pictures that belong with each item. In the printed digest, department news and project reports are limited to 300 words, while retirement and new-hire notices will be printed in every issue. Photographs for the online section should be sent as separate image files rather than placed inside a document.
--[4]--. Material for each issue is due three weeks before its printing date and should be sent to Bridget Fitzgerald, who also gathers the photograph files and arranges each printing run with the outside firm. She can be reached at extension 3355.
- A. To explain a new format for a staff newsletter
- B. To set a new deadline for department reports
- C. To ask visitors to stop taking spare copies
- D. To report a change in the outside printing firm
- A. It will list staff retirements and new hires.
- B. It will run reports that exceed the printed word limit.
- C. It will share the page limit of the printed digest.
- D. It will accept photographs placed inside documents.
- A. An employee of the outside printing firm
- B. A department head who sends in reports
- C. A staff member who helps produce the newsletter
- D. A photographer who takes pictures for each issue
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Cobham Contract Painting
Repaint your workplace without closing it for a single day.
We paint the interior walls, ceilings, and woodwork of offices, shops, and clinics that stay open through the day, but we do not offer outdoor work.
Our crews work in your building only in the evening. They start at 6:30 P.M., cover every desk and machine, and leave each room ready before your staff return the next morning. Evening work is arranged Monday through Friday only, and entry is agreed beforehand with your building manager. Because we use a low-odor paint from a specialist supplier, no smell remains by morning.
"I set the evening schedule for every crew myself, so no room is ever left unusable in the morning." - Trevor Baines
Before we can quote, we make a free estimate visit, which is offered to premises within 25 miles of our workshop and can be booked by calling 555-0161. To prepare, we need from you only a list of the rooms to be repainted, sent three days before the visit. At the visit, our estimator notes the condition of each surface for a written quote.
- A. Produces a low-odor paint for business use
- B. Paints the outsides of shops and offices
- C. Paints indoor areas of open businesses
- D. Cleans offices and clinics every evening
- A. Specify which rooms need painting
- B. Cover their desks and machines
- C. Get approval from their building manager
- D. Describe the state of their walls
- A. An owner of a shop that was repainted
- B. A manager at the firm being advertised
- C. A salesperson for a paint supplier
- D. A manager of a client's building
From: G. Sobol, Reader Services Office, Draycott Public Library
To: Estelle Wojcik
Subject: Your reserved desk application
Date: March 20
Dear Ms. Wojcik,
Thank you for your application of March 4 for a reserved desk in our reference reading rooms. Applications are reviewed once a month, and those received after the 15th wait for the next round, so yours was considered in March. I am pleased to tell you that it has been approved.
In your application, you said that you expect to use a desk two or three days a week. You also reported that you gave up reading room locker L-14 on March 2. This was required, as a reader may keep only one reserved space, either a desk or a locker. Your assignment details are shown below.
Desk assigned: D-9
Tag number: T-238
Available from: April 1
Before using the desk, please pick up your access tag at the reading room counter on the first floor. The tag must be displayed at the desk whenever you are using it, and a replacement for a lost tag costs $15. Your registration will last twelve months, after which you will need to register again. Please keep this e-mail for your records.
Sincerely,
G. Sobol
Reader Services Office
Draycott Public Library
- A. To request payment for a replacement tag
- B. To renew a reader's registration for a year
- C. To transfer a locker to a different reader
- D. To confirm that a desk request was accepted
- A. Register again the following year
- B. Collect an access tag on the first floor
- C. Give up her reading room locker
- D. Submit an application for another reader
- A. She reviews reading room desk applications for the library.
- B. She previously stored her study materials in a library locker.
- C. She uses the reading rooms every day of the week.
- D. She has not held a library locker in the past.
Buildings and Design
The Firm That Chose to Keep
By Philip Grierson, Architecture Correspondent
When the city looked for a firm to reopen the Ravensworth Building, a 1911 structure that had stood empty for fourteen years, Tolliver Architects was already known for restoring a small chapel nearby. The firm won the job because its plan alone kept the front of the building as it stood. --[1]--.
The same care for the old building guided the work inside. The building's previous owner, a fabric merchant, had left the interior in place. --[2]--. Its original staircase and light fixtures were taken out and cleaned on the premises. These pieces were later reinstalled one floor above their original position.
"A building of this age never gives up all its secrets at once," says Naomi Wickham, the lead designer. --[3]--. Halfway through the work, the team found a sealed doorway behind a plaster wall and chose to repair and reopen it. Three panels missing from that doorway were the only pieces newly made for the project.
Today five businesses share the building's four floors. A café and a bookstore fill the ground floor, while the upper floors hold a publishing office and two design studios. --[4]--. The project has also been named a finalist for a national restoration award.
Members of the public may visit the building on Saturdays and Sundays from 10 a.m. to 4 p.m., although booking is required. Groups of more than ten may request a guided tour by writing to tours@tolliverarchitects.com.
From the March issue of Belvedere Monthly.
- A. They were cleaned on site and are now on a different floor.
- B. They were taken from a nearby chapel that the firm had restored.
- C. They were put back exactly where they had first been placed.
- D. They were replaced by new pieces made to look like the old ones.
- A. She thinks building fronts are the hardest part to save.
- B. She has mostly worked on restoring places of worship.
- C. She would rather use new materials than repair old ones.
- D. She believes old buildings reveal hidden features only over time.
- A. It is home to more than one kind of business.
- B. It gained an extra floor during the project.
- C. It had been unused for more than a decade.
- D. It is open to visitors on weekends.
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Marbury Bus Terminal: Baggage Locker Service
Passengers who wish to leave baggage at the terminal may rent one of three sizes of self-service unit. Unit A suits shoulder bags and small cases, while Unit B suits travel bags and standard suitcases. Both are located on the main concourse beside the ticket hall. Unit C, which is intended for large suitcases and boxed goods, is found on the lower concourse by the platform stairs. The table below shows the largest item each unit will take, measured in any direction, together with the charge for each rental period.
| Unit | Largest item | Up to 1 day | 2 to 3 days | 4 to 7 days |
|---|---|---|---|---|
| Unit A | 45 cm | $4.00 | $9.00 | $16.00 |
| Unit B | 70 cm | $6.00 | $13.00 | $22.00 |
| Unit C | 100 cm | $8.00 | $18.00 | $30.00 |
Units may be opened only while the concourse is open, and passengers must clear their unit by closing time on the last day of their rental. Rental is charged by whole period, never by the day. Food, liquids, and valuables may not be stored in any unit.
Passengers may also leave baggage with staff at the Attended Baggage Counter, on the main concourse next to the waiting room, which accepts items of any size. Any piece larger than the Unit C limit must be reported to the counter two hours before drop-off, and the counter can be reached by telephone at 555-0128.
----------------------
To: Ms. Fiona Kaminski
From: Nathan Broadbent, Baggage Locker Service
Date: September 12
Reference: LK-3390
Copy: Attended Baggage Counter
Subject: Your baggage inquiry
Dear Ms. Kaminski,
Thank you for your message about storing baggage while you travel on from here. We can hold all four of your pieces, though not all of them in one place.
Your three travel bags fall within the Unit B limit, and one unit has been reserved in your name for the four days you will be away from the terminal. Although you quoted the one-day charge of $6.00 shown for that unit, charges follow the periods rather than single days, so your four days are billed as one period.
The remaining piece, a folding bicycle in a hard case, measures 130 centimeters. It must be handed in at the attended counter instead, and you will need to contact the counter yourself beforehand, as we are not able to do so on your behalf.
Sincerely,
Nathan Broadbent
Baggage Services Assistant
Baggage Locker Service
P.S. The attended counter takes items daily from 6 a.m. to 10 p.m.
- A. They may be rented for a maximum of three days.
- B. They may be accessed at any hour of the day.
- C. They are not all on the same concourse level.
- D. They will accept baggage pieces of any size.
- A. contacted
- B. arrived at
- C. achieved
- D. touched
- A. To ask how large a traveler's bags are
- B. To confirm a reservation and redirect one item
- C. To announce a change in the rental charges
- D. To arrange transportation for a large item
- A. $6.00
- B. $13.00
- C. $22.00
- D. $30.00
- A. It contains goods that the units may not hold.
- B. It needs extra protection while in storage.
- C. It has already been accepted at the counter.
- D. It is larger than any of the units will take.
Prospect Document Services
Copying and Printing
For many years our photocopying was sent to an outside supplier, which meant a wait of several days and a separate invoice each time. From this month the work is handled entirely within our own offices, and clients may order copies directly from us. Clients using the new in-house service can expect the following:
1. Our own staff run the copiers on site throughout our opening hours, so nothing you send us ever leaves the building.
2. You can follow the progress of every job from start to finish through your personal online account.
3. Finished copies are ready for pickup at our front counter on the same day they are ordered.
4. The account holder and anyone else named on the order may pick up completed work.
Two service levels are offered: Standard handling at $12 per order and Priority handling, for urgent work, at $30 per order. A minimum charge of $6 applies to any order of fewer than ten items. Account holders also pay a reduced binding charge of $4 when binding is added to any order.
To place an order, sign in to your account or call the order desk at 555-0192 between 8:30 A.M. and 6:00 P.M., Monday through Friday, when our offices are open. A member of the team will confirm your price before any work begins.
----------------------
Order Confirmation — Reference DS-4820
Client: Goldhawk Consulting
Account number: 3071
Placed by: Bertram Nash, office manager
Service level selected: Standard handling
Items handled: 45 documents
Binding: not requested on this order
Named for pickup on this order, in addition to the account holder: Pamela Ocampo and Neville Frost. Either of them may sign for the finished copies.
Your copies will be ready at the front counter after 2:00 P.M. on the day the order is placed, and may be picked up at any time before we close.
This message confirms only that your order has been received and priced. No payment is due until the copies are picked up. Please bring this reference number at pickup.
- A. To advertise a reduced charge for binding
- B. To announce that copying is now handled in the firm's offices
- C. To explain how customers can open an account
- D. To publicize the firm's business hours
- A. They deliver finished orders to client offices.
- B. They provide binding at no additional cost.
- C. They send urgent jobs to an outside supplier.
- D. They operate the copying machines on weekdays.
- A. It bills clients on a monthly basis.
- B. It maintains an online account system.
- C. It offers same-day copy pickup.
- D. It applies a reduced rate for binding.
- A. It includes binding of the copies.
- B. It must be collected before 2:00 P.M.
- C. It was priced at the priority handling rate.
- D. It can be picked up by more than one person.
- A. $4
- B. $6
- C. $12
- D. $30
Trentham Call Answering Service: Service Level Comparison
Rates apply to new subscriptions.
| Feature | Daytime | Extended | Full Week |
|---|---|---|---|
| Hours covered | Weekdays, 9 A.M. to 5 P.M. | Weekdays, 8 A.M. to 8 P.M. | Every day, 24 hours |
| Calls included monthly | 60 | 150 | 400 |
| Messages sent by | E-mail or text | E-mail, text, or call | |
| Charge per extra call | $0.90 | $0.75 | $0.60 |
| Monthly charge | $24 | $45 | $88 |
| Recorded greeting | Extra † | Extra † | Extra † |
| Direct local number | $3 monthly * | $3 monthly * | $3 monthly * |
* Subscribers who pay for a full year in advance are not billed for the direct local number.
† A professionally recorded greeting is a charged extra on any level.
To begin, contact the subscriptions desk.
----------------------
To: Subscriptions Desk, Trentham Call Answering Service
From: Judith Calloway
Copy: M. Sandoval
Subject: Service level inquiry [SI-2214]
Date: June 10
Dear Subscriptions Desk,
I manage a stationery shop alone and am away from the counter most afternoons, so many calls go unanswered. Since two other shops on my street use your service, I would like to subscribe as well, paying yearly in advance rather than monthly.
What I need:
(1) weekday calls answered until seven in the evening
(2) about 130 calls a month
(3) messages by text to my cell phone
(4) a professionally recorded greeting
Please tell me (1) which level fits a shop like mine and (2) how soon answering could begin. For any setup calls, I am easiest to reach before ten in the morning.
Judith Calloway
Owner, Hartwell Stationery
555-0134
----------------------
To: Judith Calloway
From: Warren Ludlow
Subject: Re: Service level inquiry [SI-2214]
Account: HS-3061
Date: June 11
Dear Ms. Calloway,
Your account has been set at the Extended level. This level covers the hours and the volume of calls you describe. Your yearly payment in advance has also been recorded. The professionally recorded greeting you requested is billed separately.
We will assign your shop a direct local number and draft your greeting text for your approval. We will then run a test call through your line on the morning before answering begins.
Your telephone line provider must set up call forwarding, as we cannot request it for you. Answering can begin only after that step is complete.
Warren Ludlow
Setup Coordinator, Subscriptions Desk
Subscriptions desk: weekdays until 6 P.M.
- A. To recommend the service to other shops
- B. To get help choosing among service options
- C. To report a fault with her telephone line
- D. To request a change to her billing plan
- A. $0.75
- B. $0.90
- C. $3.00
- D. $45.00
- A. loudness
- B. book
- C. space
- D. quantity
- A. It sends messages by text at more than one service level.
- B. It already has customers on Ms. Calloway's street.
- C. It prepares greeting wording for customers to approve.
- D. It gives new subscribers their first month free.
- A. A professionally recorded greeting
- B. Call forwarding on her phone line
- C. A direct local telephone number
- D. Message delivery by phone call
Pinehollow Outfitters
Everything for the trail, the campsite, and the road.
Welcome to Pinehollow Outfitters, the family-run store where you can find gear for hiking, camping, and outdoor travel of every kind.
Our four floors:
First Floor: Camping gear — tents, sleeping bags, and cooking sets.
Second Floor: Outerwear — jackets, rainwear, and casual clothing.
Third Floor: Footwear — hiking boots, sandals, and socks.
Fourth Floor: Wheeled Gear — bicycles, scooters, and carts.
If you plan to make a special trip in, please call ahead to confirm availability. Please also note that only items from our Outerwear range may be reserved through our website. All other stock must be viewed in the store before purchase.
Open daily from 9:00 a.m. to 8:00 p.m.
----------------------
Free Gear Check-Up Weekend
Saturday and Sunday, November 8 and 9, 10:00 a.m. to 4:00 p.m.
Bring in your bicycle, scooter, or cart for a no-cost inspection and adjustment by our trained staff. Items purchased elsewhere are welcome — you do not need a receipt from our store. Our team will check brakes, wheels, and moving parts, and make small adjustments on the spot.
If a replacement piece is needed, we can place a special order and have it shipped to your home address within two weeks, saving you the trip back.
This year, sessions will take place on the floor directly above our Footwear department.
----------------------
Perfect Stop Before Our Big Group Trip
Reviewer: Karen Sato
I've shopped at Pinehollow Outfitters twice this year and can't say enough good things. Each July I take a group of twelve visitors across the Pinehollow Ridge for five days on foot, and before this summer's trip we all needed matching rain jackets. We had tried three other stores that week without success. The staff here pulled options in every size we needed and let us try them on together. Everyone was outfitted in under an hour. I'll definitely be back next season when we need new boots.
Rating: 5 out of 5
- A. It offers same-day delivery on every order.
- B. It accepts advance reservations for every item in stock.
- C. It limits online reservations to a portion of the store's merchandise.
- D. It advertises seasonal weekend promotional sales.
- A. It offers discounts on new bicycles during the event.
- B. It can arrange for special-order parts to be sent to customers.
- C. It requires customers to bring proof of purchase for their items.
- D. It charges a fee for more complicated servicing tasks.
- A. First Floor
- B. Second Floor
- C. Third Floor
- D. Fourth Floor
- A. A hiking guide
- B. A store salesperson
- C. A trail crew worker
- D. A magazine writer
- A. She plans to open a similar store.
- B. She shopped on the Second Floor during her recent visit.
- C. She receives regular deliveries from Pinehollow.
- D. She learned of the store from a client.
Danforth Property Management, Leasing Division
Bexton House, 22 Sefton Road
Notice of Renewal and Optional Space Offer
Reference: WB-4052
For ground-floor tenants of the Weybridge Building whose agreements end this quarter.
The adjoining suite has become vacant, as its former occupant moved to a larger site, and we are now offering it to current tenants before advertising it. The space is divided into three zones, which are shown in the attached plan.
Tenants may take the space on either of two terms. Under Option A, you would take all three zones for the full three-year term at the reduced rate given in your renewal letter. Under Option B, you would take the whole space for one year with the option to renew, although this option will proceed only if at least four tenants choose it. Under either option, heavy items may not be stored in Zone 3, as its floor cannot hold heavy goods.
Please deliver your written reply by December 5 to this office, which is open on weekdays from nine to five.
Leasing Administrator
----------------------
Weybridge Building adjoining-suite plan (reference WB-4052).
Orientation: the corridor runs along the north side.
Zone 1 — Area: about 40 square meters. Access: direct from the corridor. Partitions: cannot be moved. Services: water connected.
Zone 2 — Area: about 25 square meters. Access: through Zone 1 only. Partitions: can be moved. Services: power only.
Zone 3 — Area: about 15 square meters. Access: from the side passage. Partitions: cannot be moved. Services: none.
Legend: a solid line marks a partition that cannot be moved and a dashed line one that can. Measurements are approximate.
----------------------
From: Bernard Pulaski
To: Gregory Maddox
Copy: Accounts Section
Subject: Reply to Notice WB-4052
Date: November 26
Dear Mr. Maddox,
Thank you for offering the adjoining suite to current tenants. I plan to use Zone 2 as a client reception with its own entrance, and Zone 1 for storing our records.
I am glad to take the space, but I cannot commit the firm for the full three-year term. In addition, I can sign only after our senior partner returns from overseas in January, so I would ask you to confirm that the reception plan can proceed and to allow me more time to sign.
Bernard Pulaski
Office Manager, Trescott Legal Services, Suite 6
P.S. I am reachable at the suite most afternoons.
- A. A business in the building needed more room.
- B. The management company is moving to a larger site.
- C. Several tenants have asked for additional space.
- D. An earlier advertisement drew no replies.
- A. To Suite 6 in the Weybridge Building
- B. To an office on Sefton Road
- C. To the Accounts Section
- D. To the Weybridge Building's ground floor
- A. He assumed one zone could be entered without going through another.
- B. He plans to store heavy items in a zone with a weak floor.
- C. He intends to move partitions that the plan shows as fixed.
- D. He sent his reply after the stated deadline had passed.
- A. Choose the three-year option at a reduced rate
- B. Choose the one-year option that can be renewed
- C. Seek approval from the Accounts Section
- D. Rent only the two zones he plans to use
- A. He works in the Accounts Section.
- B. He recently returned from overseas.
- C. He needs someone else's approval to sign.
- D. He is usually away from his office in the afternoons.
