TOEIC LR Collection 3 Test 3 – Reading part 2
Câu 1 Nhận biết

Home | Membership | Rehearsals
Joining Spring Rehearsals

Our ensemble rehearses in the upstairs hall of the Alderbrook Community Building and ends each term with a public concert. Rehearsals are held twice a week, and each one runs for ninety minutes.

A visiting instrument technician checks players' instruments on site each term. The table below shows what else we supply and what players bring.

We provide You provide
Sheet music Your instrument
Tea and coffee at the break A pencil for marking the music

Taking part
Players contribute $45 a term, and two years of playing in a school or community ensemble is expected. Each instrument group has eight places, which close when the term begins. Request a place through the contact form.

Revised February 12. This page is maintained by the membership committee.

For whom is the Web page most likely intended?

  • A.
    People who already play an instrument
  • B.
    People who teach music at schools
  • C.
    People who buy concert tickets
  • D.
    People who repair instruments
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Câu 2 Nhận biết
What is NOT indicated about the rehearsals?

  • A.
    Where they are held
  • B.
    How often they meet
  • C.
    What it costs to take part
  • D.
    Who is in charge of them
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Câu 3 Nhận biết

Dean Copeland (9:12 A.M.): Morning, both. We arranged the training room for 20 people, but 32 staff have now confirmed for the 10:00 session, and we have less than an hour to get ready.

Naomi Farrell (9:14 A.M.): Miles, could you print 12 more handbooks right away, so every attendee has a copy on the table?

Dean Copeland (9:15 A.M.): Good idea. Should we just move the whole session to the conference room downstairs instead?

Naomi Farrell (9:16 A.M.): It's booked all morning, unfortunately, and it only holds 24 people anyway. I'll carry the extra chairs over from Room 5 myself.

Miles Novak (9:18 A.M.): No problem. All the handbooks are printing now, and I'll bring them straight into the room.

Naomi Farrell (9:20 A.M.): Perfect. That should be just enough now for the whole group.

What does Naomi Farrell ask Miles Novak to do?

  • A.
    Move the session to the conference room
  • B.
    Bring the extra chairs from Room 5
  • C.
    Produce additional copies of the handbook
  • D.
    Set up 12 additional chairs in the room
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Câu 4 Nhận biết
At 9:20 A.M., what does Naomi Farrell most likely mean when she writes, "That should be just enough now for the whole group"?

  • A.
    The downstairs room's 24 seats would be enough
  • B.
    The arrangements now match the larger number attending
  • C.
    The original setup for 20 people remains sufficient
  • D.
    The chairs from Room 5 no longer need to be moved
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Câu 5 Nhận biết

TO: All staff, Netherton site
FROM: Yusuf Demir, Facilities Manager
DATE: March 6
SUBJECT: Vehicle charging spaces now available

Installation work in the staff parking lot was completed last week, and four charging spaces beside the west entrance are now available. They were added because a growing number of employees drive electric vehicles, and there will be no charge for the electricity they use throughout this year.

No space may be used until your vehicle has been registered. Send its make, model, and plate number to the facilities office at least two business days before your first charging session.

Each charging session is limited to three hours, and the panel beside the space shows the time remaining. Drivers must observe this limit even when the neighboring spaces appear to be empty. When the three hours have passed, move your vehicle promptly so that the space is free for the next driver. The spaces are intended for charging only and may not be used for ordinary parking.

Report a damaged panel to extension 3345.

Y.D.
Facilities Manager

What is the main purpose of the memo?

  • A.
    To report the completion of work in the parking lot
  • B.
    To explain how a new facility may be used
  • C.
    To collect vehicle details from every staff member
  • D.
    To ask drivers to report problems with the equipment
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Câu 6 Nhận biết
The word "charge" in the memo is closest in meaning to

  • A.
    power
  • B.
    blame
  • C.
    task
  • D.
    cost
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Câu 7 Nhận biết
What is indicated about the charging spaces?

  • A.
    They may be used for three hours each day.
  • B.
    They must be left free once a session ends.
  • C.
    They must be reserved two business days in advance.
  • D.
    They may be used for ordinary parking when free.
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Câu 8 Nhận biết

The Upton Gazette
Features Desk

December 4

Ms. Maureen Baldwin
9 Talbot Street
Upton

Reference CM-1170: monthly household repair column

Dear Ms. Baldwin,

Several of our readers have praised the service you provide to households in Upton. --[1]--. We would like you to write a signed monthly column answering readers' household questions. --[2]--. The Gazette will pay $60 for each column that appears, and any repair questions sent in by readers will be passed on to you. --[3]--. The photographs printed beside each column, however, must be arranged at your own expense.

What we have in mind is simple advice that readers can follow on their own, of the kind you would give while installing a new pipe or restarting a water heater in a customer's kitchen. Before we confirm the slot, one sample column of this kind must be approved by our editors. Please send that sample to the Features Desk by e-mail. --[4]--. The column can start with the February or March issue, and your reply must reach us ten days before the chosen issue is printed.

With thanks,
Philip Osgood
Features Editor

P.S. We will mail you five copies of each issue carrying your column, at no charge.

What most likely is Ms. Baldwin's occupation?

  • A.
    Newspaper editor
  • B.
    Photographer
  • C.
    Plumber
  • D.
    Kitchen designer
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Câu 9 Nhận biết
What does The Upton Gazette NOT offer to provide to Ms. Baldwin?

  • A.
    Photographs to print with her columns
  • B.
    A payment for each published column
  • C.
    Questions written by readers
  • D.
    Free copies of the newspaper
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Câu 10 Nhận biết
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "You may also tell us in that e-mail which issue you would prefer to start with."

  • A.
    [1]
  • B.
    [2]
  • C.
    [3]
  • D.
    [4]
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Câu 11 Nhận biết

Trainee Department Manager Program — Pelham Supermarkets

Openings at four stores, including one that opened recently

Pelham Supermarkets invites applications from people who do not currently work for the company. Previous experience as a supervisor is not required.

The program lasts 12 weeks, and trainees are paid throughout. Trainees spend three weeks in each store area, and the program ends with a review meeting with senior store staff.

Each new group is met by Helen Batista, who joined us nine years ago as a store assistant, took an earlier round of this program, and has looked after a store area since.

Before applying, you must spend at least two hours on the sales floor of your chosen store. During the visit, you may ask the staff on duty about their daily work. Please note that the visit covers the sales floor only. Afterward, ask at the service desk for a dated visit record, and write that record's number on your application form. Forms are on our website, and completed forms should be sent to the hiring team at your chosen store by November 6.

What is indicated about the trainee program?

  • A.
    It is available only at the company's newest store.
  • B.
    It is limited to applicants with supervisory experience.
  • C.
    It places trainees in more than one store area.
  • D.
    It ends with a written test of store knowledge.
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Câu 12 Nhận biết
Who is Helen Batista?

  • A.
    An employee in charge of a store area
  • B.
    A trainer brought in from outside the company
  • C.
    A trainee who recently joined the company
  • D.
    A member of a store's hiring team
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Câu 13 Nhận biết
According to the advertisement, what are applicants allowed to do at a store before they apply?

  • A.
    Turn in an application form
  • B.
    Speak with employees about their duties
  • C.
    Watch a training session
  • D.
    Look around the storage areas
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Câu 14 Nhận biết

To: Rosemary Tindall
From: Malcolm Ridgeway
Date: January 12
Subject: Re: Temporary pickup changes, account WP-4820

Dear Ms. Tindall,

Thank you for your note about the changes you need while building work closes your loading dock from January 19 to February 6. My answers to your three points are below.

Access point: Pickups will be made from the rear service entrance. Derek Mowbray will be there to admit the driver, and you will still sign for incoming items at the front desk.

Timing: The driver will arrive between 3:00 and 3:30 P.M., not at any time before 5:00 P.M. as you requested. He cannot keep the door open for parcels that are still being packed.

Heavy items: Parcels over 20 kilograms cannot pass through that entrance, so please take them to our counter on Foxton Road.

Our accounting office will bill you at the usual rates during this period. Your signed change form has reached us, so we will brief the driver this week and update your account. However, we still need the entry code for the rear door in case Mr. Mowbray is away, so please send it by January 19.

Sincerely,
Malcolm Ridgeway
Account Services Team
Woodvale Parcel Services
Direct line: 555-0172

P.S. I checked your new pickup time with Neil Corrigan. Every new time must be approved by the staff who decide which customers each driver visits and in what order. He approved yours yesterday, so even substitute drivers will have it on their schedules.

Who will let the driver into the building?

  • A.
    Mr. Ridgeway
  • B.
    Mr. Mowbray
  • C.
    Ms. Tindall
  • D.
    Mr. Corrigan
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Câu 15 Nhận biết
In the e-mail, what does Mr. Ridgeway most likely mean when he writes, "He cannot keep the door open for parcels that are still being packed"?

  • A.
    Heavy parcels cannot go through the rear entrance.
  • B.
    Late parcels will be charged at a higher rate.
  • C.
    Shipments must be prepared ahead of time.
  • D.
    The rear door must be locked after each visit.
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Lời giải
Câu 16 Nhận biết
Who most likely is Mr. Corrigan?

  • A.
    A route planner
  • B.
    A substitute driver
  • C.
    A receptionist
  • D.
    An accounting clerk
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Câu 17 Nhận biết
What does Mr. Ridgeway ask Ms. Tindall to do?

  • A.
    Provide a code that opens a door
  • B.
    Sign a form approving the changes
  • C.
    Tell a driver about the new arrangements
  • D.
    Take all outgoing parcels to a counter
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Lời giải
Câu 18 Nhận biết

Waldron Music Rentals
14 Padgett Street, Hadleigh

March 20

Mr. Errol Machado
9 Newbold Road

Dear Mr. Machado,

Thank you for your letter of March 14 asking whether we could provide a cello for you to use during the coming spring term. Our shop keeps a range of musical instruments for rental by the term, and each one is checked and, if needed, repaired before it goes out. I am pleased to confirm that one cello of the size you described is still available, and I would be glad to hold it for you while you arrange a visit.

To reserve the cello, please complete the following steps:
1. Come to the shop in person and play the instrument for a short while, so that you can be sure it suits you.
2. Bring a document that shows who you are and where you live, which our staff will record.
3. Read and sign the rental agreement, after which the cello will be reserved in your name.

If you have any questions before your visit, you are welcome to write to me again. Our shop is open Tuesday through Saturday from 9 a.m. to 5 p.m., and no appointment is needed to try an instrument. Please keep in mind that only a small number of cellos are set aside for term rental, and this one is the last of its size. Reservations for the spring term close on April 5.

Sincerely,
Bridget Sandoval
Rentals Manager

Where does Ms. Sandoval most likely work?

  • A.
    At a music school
  • B.
    At a public library
  • C.
    At a music store
  • D.
    At a ticket office
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Câu 19 Nhận biết
What did Mr. Machado most likely ask about in his letter?

  • A.
    Renting an instrument for one term
  • B.
    Renting an instrument for a full year
  • C.
    Having an instrument repaired before the term
  • D.
    Buying an instrument of a particular size
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Câu 20 Nhận biết
What information will Mr. Machado be asked to provide?

  • A.
    A description of the size he needs
  • B.
    The date he plans to visit
  • C.
    The name of the school he attends
  • D.
    Proof of his name and address
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Lời giải
Câu 21 Nhận biết
What is Mr. Machado advised to do?

  • A.
    Stop by the shop on a Monday
  • B.
    Book a time to try out the cello
  • C.
    Act quickly to secure the cello
  • D.
    Ask about a cello of another size
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Câu 22 Nhận biết

Rating: 5 out of 5 stars
Title: A florist that truly delivers
Posted by Paula Reinhardt on March 18

I ordered flowers from Meadowgate Florist for a retirement celebration at my company, and I could not be happier. This was my first time using them. Gemma Fowler, a colleague in my department, spoke highly of the shop after her own event, and her praise alone persuaded me to try it. It is not the nearest florist to my office, and their prices were fair rather than the cheapest, but I trusted her judgment.

Their site advises placing large orders a full week ahead, yet they arranged mine with only two days' notice. On the day, they delivered the arrangement to my other office across town at no extra charge, which saved me a long trip.

When I called to swap the lilies for roses at the last minute, the staff took it in stride. The shop was plainly busy that afternoon, but nothing seemed to trouble them. Every stem was fresh, and the colors were exactly what I had described over the phone.

I will certainly use Meadowgate again. My colleagues kept asking where the flowers had come from, and I gladly gave them the name. In fact, I have already saved their number to book flowers for next month's staff anniversary event.

Verified order. Most readers found this review helpful.

What is suggested about Meadowgate Florist?

  • A.
    It does not charge more for a longer delivery trip.
  • B.
    It requires that all large orders be placed a week ahead.
  • C.
    It provides free delivery only within its local area.
  • D.
    It arranges flowers mainly for retirement celebrations.
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Lời giải
Câu 23 Nhận biết
Why did Ms. Reinhardt choose Meadowgate Florist?

  • A.
    It was the closest shop to her office.
  • B.
    It charged the lowest prices available.
  • C.
    It had been recommended by a coworker.
  • D.
    It had served her company before.
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Lời giải
Câu 24 Nhận biết
In the review, what does Ms. Reinhardt most likely mean when she writes that the staff "took it in stride"?

  • A.
    The staff put off her request until later.
  • B.
    The staff struggled to keep up that day.
  • C.
    The staff had suggested the change themselves.
  • D.
    The staff handled the change with ease.
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Câu 25 Nhận biết
What will Ms. Reinhardt most likely do next?

  • A.
    Post an additional review online.
  • B.
    Order flowers for another occasion.
  • C.
    Suggest the shop to a coworker.
  • D.
    Stop by the shop in person.
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Phương pháp giải
Lời giải
Câu 26 Nhận biết

Highbank Adult Learning Center
Supplies Notice
Reference SO-2470
Issued June 2

Circulated to: all course instructors

Class numbers have risen, and separate buying has left some classes short of basic items. Instructors will therefore no longer buy class materials themselves. From the September term onward, paper, pens and other class supplies must be requested from the Supplies Office, which places one order for each term.

The enclosed list shows every course on record for the coming year. Each group's order date is printed at the head of its block, and a request must reach this office one full week before that date. Because the order goes out only once, a request that arrives late cannot be added to it.

Please read the entry for your course and report anything that is wrong. The instructor name and the course title matter as much as the code, since the office orders from this record. Corrections are accepted only as a written note to the Supplies Office.

Courses marked on the enclosed list are outside the new arrangement. Those instructors bring their own materials and send the office nothing. They are still listed so that the record stays complete.

Vera Mendoza
Supplies Office Manager
extension 1130

Enclosed: Course Supply Register

----------------------

Course Supply Register

Entry code Course Instructor Collection day
Courses beginning in September - order date: June 18
C-207 Beginners' Spanish Tessa Krause August 19
C-214 * Watercolor Painting Zaid Iqbal -
Courses beginning in November - order date: July 9
C-231 Digital Photography Edna Bowman October 2
C-246 Public Speaking Samuel Wiggins October 3

* Materials for this course are supplied by the instructor.

Ordered materials are held at the Supplies Office for two weeks after the collection day. Anything not picked up by then is returned to the office's own stock. Please bring the entry code shown above when you collect.

Why was the notice sent to the instructors?

  • A.
    To ask instructors for a list of their courses
  • B.
    To explain why some classes lacked basic items
  • C.
    To announce a new way of obtaining class supplies
  • D.
    To remind instructors to buy their own materials
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Câu 27 Nhận biết
What are instructors asked to do?

  • A.
    Send a written note with every supply request
  • B.
    Provide their own materials for each class
  • C.
    Call the Supplies Office to report an error
  • D.
    Check the information recorded for their course
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Câu 28 Nhận biết
What is stated about materials that are not collected?

  • A.
    They are taken to the instructor's classroom.
  • B.
    They are held until the course has ended.
  • C.
    They are added to the office's own supply.
  • D.
    They are included in the next term's order.
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Lời giải
Câu 29 Nhận biết
By what date must Tessa Krause's supply request be submitted?

  • A.
    June 2
  • B.
    June 11
  • C.
    June 18
  • D.
    August 19
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Câu 30 Nhận biết
What is suggested about Mr. Iqbal?

  • A.
    He will collect his materials at a later date.
  • B.
    He is listed in the group with the later date.
  • C.
    He approves the orders placed by the office.
  • D.
    He will not be ordering supplies through the office.
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Câu 31 Nhận biết

Cranleigh Canoe Club — New Member Registration
Please complete this form to join our introductory paddling program. The program is designed for adults who would like to try canoeing on the local river, and new members of every experience level are welcome. Return the form to the clubhouse desk by the end of the month.

Preferred session:
[ ] Weekend morning group [X] Weekday evening group

Your paddling experience:
[ ] Never paddled before [X] Some experience, but not regular [ ] Paddle regularly

Do you need to borrow club equipment?
[X] Yes, I will need a canoe and paddle [ ] No, I have my own

Name: Gregory Holt
Telephone: 555-0137
E-mail: g.holt@westmail.example

----------------------

To: Gregory Holt
From: Marion Whitlock
Date: May 20
Subject: Welcome to Cranleigh Canoe Club

Dear Gregory,

Thank you for registering with Cranleigh Canoe Club. We are delighted to welcome you to the paddling program.

We would like to invite you to an introductory session at the clubhouse. During the session, our instructors will cover the basic strokes, launching, and safety checks on calm water, so no prior training is needed. The session lasts around two hours and ends with refreshments in the clubhouse.

We have noted the request you made on your form, and everything will be ready for you when you arrive at the clubhouse. Please bring suitable clothing and shoes that can get wet.

Interest this season has been remarkably strong, and each session can take only a small number of newcomers at a time. For that reason, we will confirm your place by telephone as soon as a suitable date has been arranged.

We look forward to seeing you on the water.

Warm regards,
Marion Whitlock
Membership Coordinator, Cranleigh Canoe Club
Reply to this message or call the clubhouse desk if your details change.

What type of organization is Cranleigh Canoe Club most likely to be?

  • A.
    A group that helps beginners learn to canoe
  • B.
    A store that sells canoes and paddling equipment
  • C.
    A club that organizes competitive paddling races
  • D.
    A school that trains people to become instructors
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Câu 32 Nhận biết
With which statement would Mr. Holt most likely agree?

  • A.
    He has never been in a canoe before.
  • B.
    He paddles regularly as a hobby.
  • C.
    He has paddled before but not very often.
  • D.
    He has taken formal paddling lessons before.
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Lời giải
Câu 33 Nhận biết
In the e-mail, the word "checks" is closest in meaning to

  • A.
    payments
  • B.
    markings
  • C.
    patterns
  • D.
    inspections
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Câu 34 Nhận biết
What will the club most likely do for Mr. Holt?

  • A.
    Enroll him in the weekend morning group
  • B.
    Lend him gear to use during the session
  • C.
    Supply equipment to every new member
  • D.
    Confirm his place in the session by e-mail
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Câu 35 Nhận biết
What is suggested about the introductory paddling program?

  • A.
    It has drawn many applicants this season.
  • B.
    It accepts a large group at each session.
  • C.
    It requires participants to have prior training.
  • D.
    It offers sessions that last a full day.
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Lời giải
Câu 36 Nhận biết

Lakeview Gifts — Service News

Posted August 1

Gift wrapping has been offered at our two stores for years. It can now be added to any order for delivery as well. For delivery orders, the charge is two dollars for each item wrapped, the same as in our stores. To mark the new service, we have also added two paper designs, bringing the choice to six.

How to add wrapping

1. On the order page, mark the box beside each item to be wrapped.
2. Pick your paper on the wrapping page, where all six designs are shown together.
3. Type your greeting in the message box. We print up to 100 letters on the card.
4. Check the full amount on the payment page before you confirm.

Tell us what you think: a feedback form follows every wrapped order.

----------------------

Lakeview Gifts — Wrapped Order Feedback Form

Customer: Lena Voss
Order number: 30947
Delivered: August 5

Please tell us about your wrapped order.

Choosing the wrapping was easy, and the parcel arrived on the day promised. Pricing was harder to judge. The wrapping charge did not appear until the payment page, after I had already made all my choices, so I could not see what I was paying for as I went. It should be shown at step two, while customers are still choosing.

The wrapping itself was excellent. It was even neater than the wrapping your staff did on the gifts I used to buy in person and collect at the counter.

[X] Please send me a reply
E-mail: l.voss@homemail.com

----------------------

Wrapped orders: fault at step three — Notice 6

To all packing room staff

Customers report that what they entered at step three of our wrapping guide has not been printed. A corrected file will be in use from August 12, and these entries will then be printed exactly as typed. Please note that the fix does not change where the charge is shown, which some customers have also raised.

Until then, write out each customer's step-three entry by hand from the order details, and enter the order number in the daily record. If a customer telephones the sales office to change an entry, the office will send you the new version in writing, and that is the version to use.

Send any question about a wrapped order to me.

T. W.
Tobias Weeks, Packing Room Manager

What is the purpose of the Web page?

  • A.
    To ask customers to rate a recent order
  • B.
    To explain an option now open to delivery orders
  • C.
    To announce a higher price for gift wrapping
  • D.
    To promote the wrapping done in its stores
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Câu 37 Nhận biết
According to the Web page, what is larger than before?

  • A.
    The number of stores that wrap gifts
  • B.
    The price of wrapping a single item
  • C.
    The number of letters printed on a card
  • D.
    The variety of wrapping paper patterns
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Lời giải
Câu 38 Nhận biết
What does Ms. Voss indicate in the feedback form?

  • A.
    She collected this order at a store counter.
  • B.
    She changed her card greeting after placing the order.
  • C.
    She has had gifts wrapped by the company before.
  • D.
    She would like a reply by telephone.
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Lời giải
Câu 39 Nhận biết
Where in the ordering process would Ms. Voss prefer to see the wrapping charge?

  • A.
    On the order page
  • B.
    On the wrapping page
  • C.
    On the payment page
  • D.
    In the message box
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Câu 40 Nhận biết
According to the notice, what needs to be fixed?

  • A.
    The greetings for gift cards
  • B.
    The display of the wrapping charge
  • C.
    The daily record of order numbers
  • D.
    The paper designs customers choose
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Phương pháp giải
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Câu 41 Nhận biết

Reference: Custom Tumbler Order
Date: September 15
To: Nadine Kettering, Quinton Promotional Supplies
From: Lorraine Pryce

Dear Ms. Kettering,

Wrenfield Consulting will hold its annual staff gathering next month, and we plan to give every attendee a branded reusable tumbler as a keepsake. Having looked at the Cascade tumbler on your website, we would like to order 180 units in a single finish, each printed with our company logo. Could you also confirm whether an order of this size qualifies for the complimentary items listed on your product page? We would prefer to receive the shipment before the end of the month, so please send written confirmation and an expected dispatch date when you are able.

Sincerely,

Lorraine Pryce
Office Events Coordinator
Wrenfield Consulting
Direct line, extension 3352

----------------------

Home / Drinkware / Custom Tumblers / Cascade

Best-selling office favorite

The Cascade tumbler keeps drinks hot or cold for up to eight hours and carries a lifetime warranty against leaks. Each one is supplied in recyclable packaging. Its double-wall body is dishwasher safe, and your logo is printed directly onto the surface rather than applied as a removable sticker.

Unit price: $9.00 each

Available finishes:
FN-01 Matte charcoal
FN-02 Gloss white
FN-03 Brushed steel
FN-04 Soft sage

Bulk extras are available. Orders of 150 units or more include a complimentary set of spare lids, and orders of 300 units or more also include free on-site delivery.

Have a question about an order? Contact our order desk.

----------------------

Sender: Quinton Promotional Supplies
Recipient: Lorraine Pryce, Wrenfield Consulting
Ship-to: 22 Ellery Road, Weldon
Shipment reference: DN-6120
Dispatch date: September 26
Carrier: Overnight freight

Description Finish code Quantity Status
Cascade tumbler, logo printed FN-03 180 Dispatched
Storage cartons None 6 Dispatched

Handling note: Please open all cartons within two days of arrival and report any damage or shortage to our order desk before signing the delivery record.

What is indicated about Wrenfield Consulting?

  • A.
    It manufactures tumblers for other companies.
  • B.
    It gives promotional gifts to its clients.
  • C.
    It plans to hold an event for its employees.
  • D.
    It sells reusable drinkware to local offices.
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Câu 42 Nhận biết
Why did Ms. Pryce write to Ms. Kettering?

  • A.
    To ask how soon an order could be shipped
  • B.
    To place an order for customized merchandise
  • C.
    To find out whether a large order includes free extras
  • D.
    To compare the available tumbler finishes
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Câu 43 Nhận biết
What is stated about the Cascade tumbler?

  • A.
    It is made from recycled materials.
  • B.
    It is sold with a limited warranty.
  • C.
    It can be washed in a dishwasher.
  • D.
    It carries a removable logo sticker.
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Câu 44 Nhận biết
What is suggested about Wrenfield Consulting's order?

  • A.
    It was eligible for free on-site delivery.
  • B.
    It was too small to receive any free extras.
  • C.
    It was dispatched after the date requested.
  • D.
    It qualified for a free set of spare lids.
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Câu 45 Nhận biết
In which finish were the tumblers shipped?

  • A.
    Matte charcoal
  • B.
    Gloss white
  • C.
    Soft sage
  • D.
    Brushed steel
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Câu 46 Nhận biết

Reference: CV-3168
To: Calvin Lockhart
From: Valerie Musgrave, Stanmore Building Services
Date: May 19

Dear Mr. Lockhart,

I have been asked to adjust the weekly cleaning visits across the Girton Building after a review of floor use. Before I recommend a revised plan, please answer the questions below.

1. Is the budget for additional visits flexible?
2. How soon must the plan begin? Please note that new service rates start next quarter, when the rate for additional visits will be lowered. Work ordered before then is billed at today's rates.
3. Which floors have changed how their rooms are used?
4. Is any floor now used mainly for storing old records?
5. Do you expect staff numbers in the building to grow next year?

I will prepare the plan once you reply.

Valerie Musgrave
Stanmore Building Services

----------------------

To: Valerie Musgrave
From: Calvin Lockhart
Date: May 20
Re: CV-3168

Dear Ms. Musgrave,

The second floor has changed the most. It now holds our reception desk and several meeting rooms, and visitors arrive in a steady stream from opening to closing. The fourth floor has been given over almost entirely to the storage of old records.

Our cleaning budget can absorb more visits where they are genuinely needed, so cost is not a concern. What matters is speed. Our head office has set a firm deadline, and the new arrangement must be running within two weeks.

Calvin Lockhart
Girton Building

----------------------

Weekly Cleaning Visit Plans

Plan What it covers Earliest start Cost Note
Steady Cover Even coverage on all floors Immediate Low Cheapest, but changes take a full month.
Rapid Shift Added visits to floors with new uses Within one week High Quick to start, but the most costly plan.
Full Sweep Deep cleaning on every floor Within three weeks Medium Very thorough, but the turnaround is longer.
Phased Start Gradual change across floors Next quarter Low Cannot begin until the new rate period.

Added visits are in addition to the current number of weekly visits. All plans include restocking of everyday supplies such as soap and paper towels.

What most likely is Ms. Musgrave's job?

  • A.
    An office receptionist
  • B.
    A planner of cleaning schedules
  • C.
    A records storage clerk
  • D.
    A head office director
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Câu 47 Nhận biết
What does Ms. Musgrave indicate about additional visits?

  • A.
    They would replace some of the current weekly visits.
  • B.
    They must first be approved by the head office.
  • C.
    They would be cheaper if they were ordered later.
  • D.
    They would be needed mostly on the storage floor.
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Phương pháp giải
Lời giải
Câu 48 Nhận biết
Which of Ms. Musgrave's questions does Mr. Lockhart not answer?

  • A.
    Number 1
  • B.
    Number 3
  • C.
    Number 4
  • D.
    Number 5
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Câu 49 Nhận biết
According to the second e-mail, what is suggested about the second floor?

  • A.
    It is used mostly for storing old records.
  • B.
    It is open to visitors only in the mornings.
  • C.
    It has changed less than the other floors.
  • D.
    It is busy with people for the whole day.
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Lời giải
Câu 50 Nhận biết
Which plan will Ms. Musgrave most likely recommend?

  • A.
    Steady Cover
  • B.
    Rapid Shift
  • C.
    Full Sweep
  • D.
    Phased Start
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