New Weekday Breakfast Sets
Make a fresh start to your working morning with our new breakfast sets, which are served Monday to Friday from 7:00 a.m. to 10:30 a.m.; there is no breakfast service on Saturday or Sunday. Simply choose one of the sets listed below with their prices and order it at the counter during those hours, as no set is served outside them.
Folded Egg Wrap — wrapped in warm paper and eaten easily in one hand — $5
Warm Oat Bowl* — served in a deep bowl with a spoon and toppings — $6
Garden Omelet* — served on a warm plate with toast — $8
Full Morning Plate* — brought out to your table in three separate courses — $9
Sets marked * include one hot drink of your choice.
- A. They are served during the same hours every day.
- B. They are available for a set period on certain days.
- C. They each include a hot drink.
- D. They are offered at a single price.
- A. Warm Oat Bowl
- B. Full Morning Plate
- C. Folded Egg Wrap
- D. Garden Omelet
Nora Deakin (7:40 A.M.): The new promotion signs are all printed and ready to go. We need every one of them up across the sales floor before we open at nine. Can we split the areas between us?
Yvonne Salcedo (7:42 A.M.): I'll take the outdoor plant area and get signs up along all the pots and shrubs.
Franklin Ozturk (7:43 A.M.): Good. I'll cover the indoor shelves and the tool aisle then.
Nora Deakin (7:44 A.M.): Thanks. I'm tied up receiving the fertilizer delivery, so I can't help put up any signs myself. Can you two finish it all by nine?
Franklin Ozturk (7:46 A.M.): Not with just the two of us. We've barely started, and there's still too much floor left.
Nora Deakin (7:47 A.M.): Understood. I'll call in someone from the stockroom to come in early and give you a hand.
- A. Print a new set of promotion signs
- B. Place signs among the plants outside
- C. Arrange signs on the indoor shelves
- D. Receive a delivery of fertilizer
- A. Only two workers are on duty today
- B. All the signs are now finished
- C. They cannot finish without more help
- D. Nora should help put up the signs herself
Wycombe Department Store
MEMO
To: Morning-Shift Sales Staff
From: T. Ahearn
Date: October 30
Subject: Briefing on the sales floor reorganization
The new arrangement of the sales floor takes effect on November 24. To prepare for it, all morning-shift sales staff will attend a briefing on November 6 from 7:45 a.m. to 8:45 a.m. in Training Room 4. That morning, the staff entrance opens at 7:15 a.m. for those attending, and the store opens to customers at 9:30 a.m. The briefing will run in the order below.
| Time | Topic | Leader |
|---|---|---|
| 7:45-8:00 | Changeover timetable, including the nights when an outside contractor installs the new fixtures | Ursula Brenner |
| 8:00-8:20 | Walk-through of the revised aisle plan and where each shelf unit will stand | Gordon Pilcher, who prepared the drawings |
| 8:20-8:35 | Delivery times for incoming stock during the changeover week | Not yet assigned |
| 8:35-8:45 | Checkout and service desk coverage while aisles are closed | Basil Yeung |
Before attending, please study the aisle drawings posted in the staff break room, as copies will not be handed out. Please also complete an availability slip for the changeover week and give it to your own section supervisor by November 5.
I prepared this agenda and take requests for additional items at extension 118, a line used for that purpose only.
- A. A fixture installation contractor
- B. A delivery company representative
- C. A checkout supervisor
- D. A store layout designer
- A. By phoning them in to extension 118
- B. By giving them to the head of their section
- C. By leaving them in Training Room 4
- D. By posting them in the staff break room
- A. The briefing will be held on the store floor.
- B. The briefing will include handing out printed drawings.
- C. The briefing will end before any shoppers are let in.
- D. The briefing will fall on the first day of the new layout.
Pinfold Community Sports Club, Fundraising Committee
January 22
To business owners on Sandbeck Road
Dear Business Owner:
Each spring our club holds a fair to raise money for equipment for our junior teams. --[1]--. About 900 visitors are expected this year. The fair includes a raffle, which is our biggest source of funds. To have enough prizes for such a crowd, we are asking each business on Sandbeck Road to donate goods, ideally unopened items in their original packaging. --[2]--.
A donation can be acknowledged in one of three ways. --[3]--.
Program listing: your name is printed in the event program and read aloud as each prize is drawn.
Website listing: your name appears on the club website through the month of the fair, then comes down.
Private thanks: nothing is made public, but the committee writes to you.
Mark one choice on the enclosed slip. Unmarked slips are treated as private thanks.
Small items may be left at the clubhouse office any weekday evening until February 7. For anything larger, call 555-0143 before February 13 and we will collect it. Label every item with your business name, whichever route you use. --[4]--.
Thank you for supporting our young players. Please call with questions.
Sincerely,
Ian Elliott
Raffle Coordinator, Fundraising Committee
Enclosure: acknowledgment slip
P.S. I collect the larger items myself, so expect a call to arrange a time. Committee work fits around my regular job, so collections take place in the evening.
- A. To explain how the club will spend money on new equipment
- B. To ask nearby businesses to give items for a prize drawing
- C. To invite local businesses to advertise in an event program
- D. To confirm a time for picking up larger donated items
- A. An owner of a business on Sandbeck Road
- B. A coach of one of the junior teams
- C. A volunteer who picks up large donated items
- D. An employee hired to run the club's fair
- A. It is announced as each prize is drawn.
- B. It is shown for only a limited time.
- C. It is the choice given to unmarked slips.
- D. It is kept online until the next fair.
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Personnel Office Memorandum — Reference PS-2085
To: All employees
From: Helena Eriksen, Personnel Officer
Subject: Staff discount program — online accounts
Date: October 3
The staff discount program is replacing printed discount cards with individual online accounts, and every employee must complete registration by Friday, November 14. Printed cards will be accepted in participating stores until November 28 but not after that date.
The change follows a review by this office, which found that printed cards were often lost or damaged. Gareth Vance, the Print Room supervisor, then ran a limited trial of the online accounts with his team from June to August, and no replacement cards were needed.
To register, follow these steps:
1. Open the staff services page and select the benefit account option.
2. Enter your employee number and your work e-mail address.
3. Choose a password and confirm the message sent to your inbox.
Staff will not need to go through this again.
Employees who are not assigned a computer can register with help at the reception counter on November 10 and 11. Ruth Zamora, who is responsible for the two evening shifts, requested this help because many employees on those shifts are not assigned one.
Account and password problems should go to the Systems Desk, extension 2214, and questions about the program to this office, extension 2260. The Systems Desk cannot correct the name on an account, so spelling errors should be reported to this office.
- A. She ran a trial in the Print Room.
- B. She manages staff who work outside normal hours.
- C. She asked for printed cards to stay in use.
- D. She handles problems with passwords and accounts.
- A. Review how the printed cards were working
- B. Announce the change to all employees
- C. Try out the new accounts with his staff
- D. Replace a number of lost or damaged cards
- A. The sign-up process only has to be done once.
- B. The registration deadline will not be moved.
- C. Help at the reception counter will be offered once.
- D. No further contact with either office will be needed.
- A. Go to the reception counter to get help
- B. Create their own login on a staff website
- C. Report a spelling error to the Systems Desk
- D. Stop using their printed cards at stores
www.crowmarshhome.com/refill
Refill Station Program
Bring your own bottles to any Crowmarsh Home Store refill aisle.
Our refill stations offer cleaning liquids and laundry detergent in bulk, and shoppers who bring a bottle they already own receive credit on their shopper account.
| If you bring | Then |
|---|---|
| A bottle with our refill label | We fill it and credit $0.50 per bottle. |
| Another clean bottle of one liter or less | We fill it and credit $0.20 per bottle. |
| A cracked or damaged bottle | We cannot fill it. Please leave it in the collection bin outside, which Tidebrook Recycling Services empties. |
Before you pay: Write the number of bottles to be filled on a slip from the holder beside the station, and hand the slip to the cashier.
Credit is added to your account two business days after your visit, and up to six bottles are credited per visit. The credit can be spent on any later purchase but cannot be exchanged for cash, and any amount left unused expires ninety days after it is issued.
Questions are answered at the service desk in any store.
- A. To describe a program that rewards shoppers for reusing containers
- B. To explain where damaged bottles should be taken for recycling
- C. To introduce a new laundry detergent sold in bulk
- D. To ask shoppers for their opinions of the store's services
- A. It is added to the account on the day of the visit.
- B. Its amount depends on the price of the liquid being refilled.
- C. It is issued by Tidebrook Recycling Services.
- D. It can be used only for a limited time.
- A. Put their bottles in the bin outside the store
- B. Fill their bottles with the liquid they choose
- C. Provide a written count of their bottles at checkout
- D. Show their bottles to staff at the service desk
Diner Reviews
Reviewer: Corinne Hadfield
Rating: 4 out of 5 stars
Visit: weekday lunch, first time
For the better part of a year, a colleague named Delphine had urged me to try The Millstream Kitchen, and one recent weekday I finally gave in. The place sits a short walk from my office, though that was never what had kept it on my mind.
The weekday set lunch is the reason to come. Three courses arrive for a flat eighteen dollars, which is less than one main dish alone costs from the regular menu. I started with a squash soup, moved on to grilled river trout, and finished with a lemon tart.
Service was unhurried. A good stretch passed between each course, but I could happily have stayed at that table until closing. Sunlight came off the water through the tall windows, and the room stayed calm even as it filled.
One piece of advice: come early. I arrived just before noon and took what turned out to be the last free table by the water. Within half an hour, every riverside seat was gone. Sit anywhere else and you miss the best of the place.
Recommended for a first visit. Arrive early and ask for a riverside table.
- A. She had received repeated encouragement from a coworker.
- B. She worked within a short distance of the restaurant.
- C. She had read a favorable review of the restaurant.
- D. She had wanted to sample the restaurant's trout dish.
- A. She was irritated by the long wait for food.
- B. She did not mind the slow pace of the meal.
- C. She remained at the restaurant until closing time.
- D. She had the dining room almost to herself.
- A. It must be booked ahead of time.
- B. It consists of just two courses.
- C. It offers more food for a lower price.
- D. It is served every day of the week.
- A. It fills its riverside tables early in the lunch hour.
- B. It serves fewer diners on weekdays than on weekends.
- C. It saves the riverside tables for its regular customers.
- D. It offers its set lunch only to customers who arrive early.
To: All staff
From: Mailroom, Building Support Office
Date: March 18
Subject: Internal mail collection
Reference: IM-4907
Internal items have been left, as instructed, in the tray at the mailroom counter, which is unattended outside counter hours. --[1]--. From the first of next month, mailroom staff will collect items at each work zone twice daily. --[2]--.
| Work zone | First round | Second round |
|---|---|---|
| First floor | 9:15 A.M. | 2:30 P.M. |
| Second floor | 9:45 A.M. | 3:00 P.M. |
| Third floor | 10:15 A.M. | 3:30 P.M. |
--[3]--. Items left in the zone tray before collection do not have to be carried anywhere. However, items longer than 50 centimeters cannot go on the rounds and must reach the mailroom counter at least 30 minutes before that zone's second round. --[4]--.
The rounds will be run by Margaret Okonkwo, newly appointed mail coordinator, who transfers from the shipping office at our Norbury site, where she set up the floor collections still in use there. She will work with zone staff on tray placement. Her office is Room 216.
S. Aldridge, Building Support
Queries: extension 5460
Counter hours: 8:30 A.M. to 4:30 P.M.
- A. She has organized a similar service in the past.
- B. She will supervise the staff in each work zone.
- C. She has just been hired from outside the company.
- D. She still oversees the collections at the Norbury site.
- A. Items have not been left where they should be.
- B. Items can remain in the tray until the next morning.
- C. Items are no longer accepted at the counter.
- D. Items are picked up at each work zone twice a day.
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Date: August 5
From: Nigel Sowerby, Roxton City Parking Office
To: Loretta Dunmore, Quenby Manufacturing
Reference: Permit account SP-6318
Dear Ms. Dunmore:
Thank you for the telephone conversation last week about your firm's staff parking arrangements. I am pleased to confirm that your request for four additional parking permits has been approved. The larger allocation reflects the steady growth in your workforce over the past year.
As the member of the Quenby Manufacturing office staff who handles travel arrangements, you are the named contact for this account, so all correspondence about the permits will now come to you rather than to your site manager. Until now, your company has renewed each permit separately at the start of every quarter, but the enclosed notice sets out the new terms that will apply from this issue.
Before the permits are printed, please check the vehicle details registered to your account and reply to confirm them within ten business days.
Regards,
Nigel Sowerby
Permit Services Coordinator
Roxton City Parking Office
Extension 3708
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Roxton City Parking Office
Permit Terms Notice
Reference: Permit account SP-6318
Date: August 5
This notice sets out the terms of the staff parking permits approved for the account named above. The main details of the account are summarized below, and they apply to every permit issued under it.
Permit holder: Quenby Manufacturing
Zones covered: all three staff zones at the Roxton central parking lot
Permits issued: six, of which four are newly approved
Valid period: twelve months from the date of issue
Renewal cycle: all permits renewed together once each year
Vehicle basis: one registered vehicle per permit
Under these terms, each permit will be honored in all of the zones listed above, with no restriction to a single area. Drivers must keep the permit inside the vehicle whenever it is parked in the lot. A renewal reminder will be sent to the named contact four weeks before the yearly cycle ends. In addition, any permit linked to a vehicle that is no longer in use should be reported to this office promptly.
- A. To remind her that a permit renewal will soon be due
- B. To propose that permits be renewed every quarter
- C. To explain that a site manager will handle the account
- D. To report that an application for extra permits was successful
- A. A permit services coordinator
- B. An office administrator
- C. A site manager
- D. A travel agent
- A. It has reduced the number of vehicles it uses.
- B. It held six parking permits before this request.
- C. It moved to a larger site during the past year.
- D. It has taken on more staff recently.
- A. They will be renewed less often than before.
- B. They must be renewed every three months.
- C. They can be used in only some staff zones.
- D. They may be shared by more than one vehicle.
- A. admired
- B. rewarded
- C. accepted
- D. fulfilled
Trade Floor
Machinery maker brings free demonstrations to three towns
Merrow Machinery Company has announced a series of free open demonstration sessions that will travel across the region this autumn, opening in Calderton on September 4. The company says the sessions are meant for workshop staff who want to keep their own equipment running well and to reduce the number of service calls they make to outside firms.
Each session covers routine cleaning, day-to-day safety checks, and the small repairs that operators can carry out for themselves. A company engineer leads every visit, demonstrates each task on a working machine, and takes questions from those attending.
The tour will stop in three towns on the following dates:
| Date | Town | Venue |
|---|---|---|
| September 4 | Calderton | Civic Hall |
| September 11 | Redmarsh | Trade Center |
| September 18 | Elsworth | Showground Pavilion |
Admission is free of charge, but the number of places at each stop is limited, so visitors must reserve a seat in advance by telephoning the company's visitor desk.
Reported by Hector Vaughn
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To: Gerald Ashworth
From: Paulette Grimshaw
Date: September 2
Subject: Machinery demonstration in Redmarsh
Dear Gerald,
As you know, I will be traveling to our parts supplier just outside Redmarsh next week for a separate matter. It turns out that Merrow Machinery Company brings its free demonstration to that town on September 11, the very day I will be there, so I could attend rather than travel to an earlier stop nearer our Whitcombe office.
Would you be able to look over the topics the session will cover and mark anything you think our team should learn? I would really value your opinion before we agree on our maintenance plan for the year.
To make that easier, I will send you the printed demonstration leaflet later this week, so you can study the full list of topics well before our planning meeting on September 24.
Best regards,
Paulette Grimshaw
Facilities Assistant
- A. causes
- B. precedes
- C. conducts
- D. tops
- A. To advertise a new line of machines the company has for sale
- B. To let equipment users know about a set of upcoming visits
- C. To report a rise in the number of service calls to outside firms
- D. To offer discounted repair work carried out by a company engineer
- A. She will be near Redmarsh for an unrelated task.
- B. She has already reserved a place at a session.
- C. She normally works far from the Whitcombe office.
- D. She has visited the parts supplier many times.
- A. At the Civic Hall in Calderton
- B. At the Showground Pavilion in Elsworth
- C. At the supplier's site outside Redmarsh
- D. At the Trade Center in Redmarsh
- A. A printed list of the topics to be demonstrated
- B. A copy of the maintenance plan for the coming year
- C. A set of notes from the parts supplier visit
- D. A draft agenda for the September planning meeting
Melrose Business Communications
Business Phone and Internet Plans: Yearly Prices
| Service feature | Compact (P-118) | Everyday (P-224) | Advance (P-337) * | Complete (P-451) |
|---|---|---|---|---|
| Phone lines included | 2 | 4 | 8 | 12 |
| Help line open seven days a week | Yes | Yes | Yes | Yes |
| Free move to a new address | No | Yes | Yes | Yes |
| Repair visit on the same business day | No | No | Yes | Yes |
| Spare internet connection included | No | No | No | Yes |
| Yearly price | $840 | $1,260 | $1,980 | $2,640 |
* Advance includes one extra phone number at no charge.
All prices cover twelve months of service, billed at the start of the year.
----------------------
Subject: Plan renewal on July 15
Account reference: 7304-B
To: Ms. Bianca Stroud, Pembroke Travel Agency
From: Graham Lambert, Melrose Business Communications
Date: June 6
Dear Ms. Stroud,
Your service year ends on July 14, and your renewal is due the next day. Since your agency has now held our Compact plan for three years, this renewal is a good time to check whether it still suits the way you work.
Your recent calls to us point to two needs. Your staff cannot wait until the next business day for a repair, and the agency loses bookings whenever its main connection stops. For these reasons, I suggest a plan with a repair visit on the same business day and a second connection that takes over if the main one fails. Only one of our plans offers both.
Because you approve the agency's service contracts and keep its supplier records, I am writing to you for a decision. Please send me your reply by June 20.
Sincerely,
Graham Lambert
Business Plans Team
Extension 1470
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Melrose Business Communications
Notice of a Price Correction
Effective June 24
The yearly price shown for one plan in our current price list was printed incorrectly. The correct yearly price for plan code P-224 is $1,320. The other three prices are correct as printed, and our website now shows the change.
Customers who agreed to renew before June 24 will pay the printed price for their whole service year.
Send any questions to our billing office by e-mail and include your account reference.
- A. A free transfer of service to a new address
- B. A repair visit on the day of the request
- C. An extra internet connection for backup
- D. Telephone help on any day of the week
- A. Plan P-118
- B. Plan P-224
- C. Plan P-337
- D. Plan P-451
- A. Office manager
- B. Tour guide
- C. Account adviser
- D. Repair technician
- A. Compact
- B. Advance
- C. Everyday
- D. Complete
- A. It raises the prices of several plans.
- B. It has not yet appeared on the company's website.
- C. It requires customers to call the billing office.
- D. It leaves the cost of some earlier renewals unchanged.
Home / Business Services / Store Deliveries
Coverdale Delivery Company: Deliveries for Local Stores
How the service works
Each of our vans follows a set route through one group of streets, so the driver learns the area well. We collect goods from your store each afternoon and take them to your customers' homes, either before your store closes or after it has closed for the day. Our driver counts every item and checks it against your order sheet before it is loaded.
Requests for deliveries after store closing time have grown faster than requests for daytime delivery, and we expect this later demand to keep rising through next year.
Business line: 555-0198
Answered on weekdays, 8 A.M. to 6 P.M.
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Mapleton Furnishings, Trentham Street store: home delivery choices
| Option | Area served | When to order | Charge |
|---|---|---|---|
| Standard delivery | Town center streets | By 2 P.M. the day before delivery | $10 |
| Wider area delivery | Outer districts | Two days before delivery | $15 |
| Evening delivery* | Town center streets | By 2 P.M. the day before delivery | $20 |
* Evening delivery is offered only from our Greenlaw store, which opened three months ago.
Staff check every item against your order before it leaves the store. Ask at the delivery counter to choose your option.
----------------------
Date: December 11
To: Mr. Iverson, Coverdale Delivery Company
From: Alison Thackeray
Subject: Taking over our customer deliveries
Reference: MF-2093
Dear Mr. Iverson,
Our store has taken purchases to customers' homes since it opened, using one van and one driver. Orders have risen sharply, and we can no longer reach every address on the day we promise.
We would like your company to take over these deliveries, and two points cover what we need. Deliveries should continue five days a week, and the charge for standard delivery should stay at $10. In addition, orders for standard delivery should be accepted until 10 A.M. on the day of delivery.
Please confirm by the end of next week whether both points are possible.
Sincerely,
Alison Thackeray
Store Manager, Mapleton Furnishings, Trentham Street store
Direct line: 555-0207
- A. The number of vans the company runs
- B. The hours when business calls are answered
- C. The time drivers spend checking goods
- D. Customer interest in evening delivery service
- A. It opened the Trentham Street store three months ago.
- B. It offers evening delivery at each of its stores.
- C. It sells its goods from more than one store.
- D. It delivers only to streets in the town center.
- A. They confirm that goods match what customers ordered.
- B. They each use vans that follow set routes.
- C. They are owned by the same parent company.
- D. They both have offices in the town center.
- A. It is handled by an outside company.
- B. It lets customers order on the delivery day.
- C. It started when orders began rising sharply.
- D. It is not meeting every promised delivery date.
- A. The amount customers are charged for it
- B. The latest time an order can be placed
- C. The number of days a week it is offered
- D. The part of town where it is available
Ludgate Language School
Evening language courses for working professionals
Courses run at four stages, from Stage 1 for beginners to Stage 4 for confident speakers. At every stage, a term is ten weekly evening classes, and study materials are included. At the end of each term, we send every sponsoring organization a progress summary for each enrolled employee.
Terms for organizations
Reduced group rates apply when an organization registers three or more participants on one form. The whole group is on one invoice.
Before choosing a stage for each person, we recommend a short placement conversation with our office, so everyone begins in the right class.
Course Office: courses@ludgateschool.com. Open weekdays, 9 A.M. to 5 P.M.
----------------------
Ludgate Language School — Group Enrollment Form
Form reference: GE-2054
Sponsoring organization: Bentham Textiles
Coordinator: Gregory Sorensen
Billing route: [X] Invoice to head office [ ] Invoice to each department
| Participant | Stage (1-4) | Evening (Tuesday, Wednesday or Thursday) |
|---|---|---|
| Bruno Faulkner | 2 | Tuesday |
| Rita Devlin | 2 | Thursday |
| Diego Navarro | 3 | Tuesday |
Total participants registered: 3
Conditions:
1. Group rates depend on the total above, not on each stage.
2. Enrollment takes effect only after this form is returned with full payment.
Signed: Gregory Sorensen, Training Coordinator
Return the form to the Course Office.
----------------------
To: Gregory Sorensen
From: Phoebe Coombes
Date: May 8
Subject: Change to Stage 2 evening classes
Dear Mr. Sorensen,
I am writing about a change to our timetable. From June 2, Stage 2 classes will no longer run on Tuesday evenings.
Participants who selected Tuesday may move to the Wednesday Stage 2 class or transfer to a Stage 2 group on another evening.
Please confirm each person's choice by May 15. Those we do not hear from will move to the Wednesday class.
Thank you for your help.
Phoebe Coombes
Course Administrator
Group Enrollments, Ludgate Language School
View current timetables at www.ludgateschool.com.
- A. Course materials are paid for separately.
- B. Employers are told how each participant performed.
- C. Classes for a term meet twice weekly.
- D. Placement tests are held before each term.
- A. To supply study materials to each participant
- B. To place the whole group on one invoice
- C. To request a progress summary by e-mail
- D. To get advice before assigning employees to classes
- A. It covers three different stages.
- B. It will be charged to individual departments.
- C. It sets a group rate for each stage.
- D. It takes effect once payment is received.
- A. It qualifies for the reduced group rate.
- B. It must add one more participant to qualify.
- C. It will be billed after classes begin.
- D. It has already held placement conversations.
- A. He will keep his Tuesday evening classes.
- B. He will move to Wednesday if nothing is confirmed.
- C. He will transfer to a Thursday Stage 2 group.
- D. He will not be affected by the change.
