To: All Staff
From: Raymond Colton, Facilities Coordinator
Date: March 12
Subject: Staff Lounge Reopening
The third-floor staff lounge, which serves teams from every floor of the building, reopens this week after a full renovation. The new layout reflects suggestions gathered through last month's staff poll, which guided nearly every design choice. Added features include a bookable quiet nook, extra seating, and a small counter for the ongoing food-bank collection. Please join us for an open house on Friday from noon to two o'clock so you can see the finished space for yourself. Light refreshments will be served.
Raymond Colton
Facilities Coordinator
- A. They may reserve the entire lounge in advance.
- B. They must donate to the food-bank collection.
- C. They were consulted before the work began.
- D. They are based on the third floor.
- A. To provide a tour of the third-floor offices
- B. To collect food-bank donations from attendees
- C. To gather additional design suggestions from staff
- D. To let staff view the renovated lounge
Bianca Trevino (Customer, 9:02 A.M.): Hello. I have a dishwasher installation booked for this Thursday, but I'll be out of town that day, so I would like a different date if possible.
Curtis Faulkner (Support Agent, 9:04 A.M.): I see your Thursday booking. Our scheduling specialist, Renata, handles date changes, so I'll bring her into this chat now.
Renata Voss (Scheduling Specialist, 9:06 A.M.): Hi Ms. Trevino. Thursday is fully booked, and the only opening I have next week is Tuesday, October 14. Would that morning work for you?
Bianca Trevino (Customer, 9:07 A.M.): Yes, Tuesday morning is fine.
Renata Voss (Scheduling Specialist, 9:08 A.M.): Perfect. I'll set that up for you now and send a written confirmation to your e-mail address shortly.
- A. To check the details of her Thursday booking
- B. To cancel an installation she booked earlier
- C. To move a scheduled installation to a later day
- D. To transfer her inquiry to a scheduling specialist
- A. She will return the chat to the support agent.
- B. She will send a written confirmation right away.
- C. She will perform the installation on Thursday.
- D. She will book the Tuesday morning installation.
Sedgemoor Residents' Association
September 5
Dear fellow residents,
Over the past two months, residents suggested names for the new shared garden behind the community hall and then voted on a list of the most popular choices. Voting ended on August 31, and the results have now been counted. Thank you to the one hundred twenty-four residents who took part. The name that received the most votes is Primrose Green.
Now that the builders have finished their work, the garden is ready to open. We would like everyone to join us at Primrose Green for a short opening ceremony, followed by a tour of the garden. We will provide light refreshments, and there is no need to reply in advance.
We plan to hold the ceremony in late September or early October, most likely on a weekend afternoon. However, our committee has not yet chosen the exact day. We will send a second letter with that information, including the start time, as soon as it is decided.
Warm regards,
Howard Beckett
Grounds Coordinator
- A. To ask residents to suggest names for a garden
- B. To report a decision made by residents
- C. To ask residents to reply to an invitation
- D. To thank residents for helping to build a garden
- A. Vote on a list of possible garden names
- B. Help serve food at the ceremony
- C. Help choose a day for the ceremony
- D. Attend a gathering at the new garden
- A. What name was chosen for the garden
- B. How many residents voted on the names
- C. Where the ceremony will be held
- D. When the ceremony will take place
Rothwell Woodworking Studio — Now Open at the Rothwell Recreation Center
A shared space for residents to build, repair, and create.
The woodworking studio at the Rothwell Recreation Center has opened and is now welcoming residents as members. Whether you are starting a first project or returning to a familiar craft, the studio gives you room to work alongside neighbors in a bright, well-equipped space run by our own staff.
What Membership Includes
Membership brings three main benefits. First, you gain full use of the studio's shared work tables, hand tools, and power equipment. Second, you may rent a personal storage locker for your own materials. Third, members receive a discount on wood and supplies bought at the front counter.
Getting Started
Before using the studio for the first time, every new member must complete a short safety orientation with a staff instructor. The session covers machine handling and general rules. Materials are available for purchase but are not required beforehand. After the orientation, members are welcome to use the studio, which is open daily from 10 a.m. to 7 p.m.
- A. To request feedback from recent visitors
- B. To announce the opening of a new facility
- C. To advertise a series of paid classes
- D. To notify residents of a temporary closure
- A. Free use of a personal storage locker
- B. Wood and supplies at no additional cost
- C. Access to shared tools and machines
- D. Home delivery of purchased items
- A. Purchase wood and supplies in advance
- B. Provide a medical clearance form
- C. Complete a brief safety session with a staff member
- D. Rent a personal storage locker
To: Duncan Pryor
From: Bernard Latimer
Date: September 6
Subject: Your stall booking for the autumn market
Hello Duncan,
Thank you for reserving a corner stall at the Clearwater Growers Market. Your booking reference is CG-3125, and your space is now being held for you. We are pleased to welcome you back for another season. --[1]--.
Stall fees depend on the type you reserved. A single stall costs $30, a corner stall costs $45, and a double stall costs $60. If you would like a power connection added to your space, please include an extra $10. Each of these fees covers the full autumn market and includes one table. --[2]--.
There are two easy ways to pay. You can pay online through the market Web site, where entering your reference number brings up the exact amount owed. --[3]--. You may also pay in person at the market office, which is open on market mornings. --[4]--. Whichever method you prefer, your payment must reach us by September 20 so that the space stays reserved for you.
Best wishes,
Bernard Latimer
Clearwater Growers Market
- A. To notify a vendor that corner stall fees have increased
- B. To confirm a reservation and request payment for it
- C. To correct a mistake in a vendor's booking reference number
- D. To remind a vendor of the market office's opening hours
- A. $30
- B. $45
- C. $55
- D. $60
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Overbeck Community Health Clinic
Notice to patients: additional appointment sessions
Applies to: the service groups listed below
Effective from: March 7
These extra weekend sessions have been arranged to meet a growing need for appointments outside weekday working hours. Each service group is offered on one weekend of the month, as the table below shows.
| Service group | Weekend offered | Session hours | How to request |
|---|---|---|---|
| Routine health checks | First weekend of the month | 8:30 A.M. to 12:30 P.M. | Reception counter |
| Vaccination visits | Third weekend of the month | 9:00 A.M. to 11:00 A.M. | Online booking page |
| Eye tests | First weekend of the month | 10:00 A.M. to 1:00 P.M. | Reception counter |
| Foot care | Third weekend of the month | 9:30 A.M. to noon | Clinic telephone line |
Requests are made through the route shown for each service group, and the online booking page will accept them from March 14. Every request must reach the clinic at least three days before the session date, and a request for an eye test must also include the reminder letter mailed by the clinic.
Only patients already registered with the clinic may use these sessions, and one appointment may be booked per patient during the period. New registrations, however, cannot be handled at a weekend session.
The last of the additional sessions will be held on May 16. Whether they are kept after that date will be decided from the number of appointments recorded, which the clinic will review on June 6.
Questions may be directed to the reception counter or extension 3690.
- A. Routine health check sessions run longer than eye test sessions.
- B. Every service can be requested at the reception counter.
- C. Vaccination visits require the reminder letter mailed by the clinic.
- D. Eye test sessions finish earlier than foot care sessions.
- A. road
- B. journey
- C. schedule
- D. method
- A. It holds the extra sessions on every weekend of the month.
- B. It takes questions about the sessions through its online booking page.
- C. It will register new patients at its weekend sessions.
- D. It may stop the weekend sessions if too few appointments are made.
- A. March 7
- B. March 14
- C. May 16
- D. June 6
Local Business
Supermarket Chain Signs Agreement with Ockley Preserves
By Gordon Speight, Norcross, January 12
Supermarket chain Fulbeck Markets has agreed to stock goods from Ockley Preserves, a small company in Norcross that makes fruit jams, sauces and pickles in small batches, using fruit and vegetables bought from growers in the area. Its products will go on sale in eighteen of the chain's stores at first. --[1]--. These first stores are all in the south, and stores in other regions will follow later in the year.
Beatrice Tomlin, a former hotel cook, started the business six years ago by selling jars from a Saturday table she rented at an outdoor market in the town center. Within a year, a delicatessen two streets away became the first shop to take her goods. --[2]--. As more small shops began to order her jars, she rented a facility near the river three years ago, which is also open to the public for direct sales on Fridays and Saturdays. Buyers from the chain tasted the sauces at a food fair last spring and asked to see the facility.
"The smaller jar we prepared for the chain," Ms. Tomlin said, "is what I expect will bring us shoppers who have never bought from us before." --[3]--. The company has also taken on four employees since the fair, and a second large cooking pot has doubled the facility's weekly output. --[4]--.
- A. A supermarket chain
- B. A fruit and vegetable farm
- C. A hotel restaurant
- D. A specialty food maker
- A. At an open-air market downtown
- B. At a nearby delicatessen
- C. At a food fair held in spring
- D. At a rented building by the river
- A. Additional staff members
- B. Greater production capacity
- C. A different container size
- D. Direct sales at its facility
- A. [1]
- B. [2]
- C. [3]
- D. [4]
Netherby Bank
Notice to Customers: Automatic Bill Payment
Customers who now visit the counter each month to pay recurring bills can have those bills paid automatically instead. The service is open to any holder of a personal checking or savings account at this branch.
To enroll, complete an authorization giving your name, account number and daytime telephone number, together with the company name and reference number of each bill you would like collected. For every bill, you may choose to have the payment collected on either the 5th or the 20th of the month. If the account is held jointly, the second holder must also sign the authorization.
Processing takes ten business days, and the arrangement takes effect only when our written confirmation reaches you by mail. Nothing will be collected before that date, and no bill on your authorization should be left unpaid in the meantime. Once the arrangement is in place, five business days' notice is needed to change or cancel the collection of any bill.
If your balance does not cover the amount due on a collection day, the payment will not be made and a fee of $12 will be charged to your account.
Completed authorizations are accepted only by the officer who handles account services at the counter, not in the lobby deposit box. Blank copies are available at the information desk in the lobby.
- A. Send the bank a written confirmation
- B. Continue paying the listed bills themselves
- C. Give the bank five business days' notice
- D. Enter a reference number for each bill
- A. To the employee who handles accounts
- B. In the deposit box in the lobby
- C. At the information desk in the lobby
- D. By mail to the bank branch
- A. stability
- B. money
- C. fairness
- D. harmony
- A. A signature from the additional holder
- B. A daytime telephone number on the authorization
- C. A personal savings account at the branch
- D. A collection day chosen for every bill
The Pelham Hotel
Conference and Events Office
Client Information Sheet CE-12: Preparation Duties for Single-Day Meeting Room Bookings
This sheet applies to all single-day bookings of our meeting rooms. So that each event runs smoothly, the preparation work is shared between the hotel and the client, and the table below shows each duty, the party responsible for it and the time by which it must be completed.
| Code | Preparation duty | Responsible party | Completion timing |
|---|---|---|---|
| P1 | Room layout and seating | Hotel | By 8:00 A.M. on the event day |
| P2 | Name badges and attendee list printing | Client | Delivered to the events office two working days before the event |
| P3 | Audio and projection setup | Hotel | Completed one hour before the start time |
| P4 | Final refreshment numbers | Client | Submitted five working days before the event |
| P5 | On-site equipment check | Client | 30 minutes before the start time |
Three of these duties carry further conditions. When confirmed attendance is 40 or fewer, the hotel will print the badges and attendee list at no charge, although folders for handouts remain chargeable. Refreshment numbers cannot be changed once the five-day deadline has passed, and the original count will be billed. In addition, the staff member carrying out the equipment check must attend a briefing at the events desk 15 minutes before that check begins.
Questions about this sheet may be directed to the Conference and Events Office.
----------------------
Conference and Events Office, The Pelham Hotel
October 9
Booking reference: MR-8054
Attention: Training Manager, Ingleton Systems
Dear Ms. Duvall,
Your seminar in the Tamworth Room on October 24 is confirmed for 38 guests. It was useful to walk through the room with you in September, and I am glad the space suits your program.
Because your confirmed attendance falls within the limit set out in the enclosed information sheet, duty P2 will pass to us at no additional charge. Folders for the handouts are not covered by that arrangement and will appear on your final bill.
I have noted that duty P5 will be handled on your behalf by Andre Bergstrom, who will be on site that morning. Please make sure he has seen the timing conditions attached to that duty.
One item is still outstanding. Our own duty P1 cannot be completed until you tell us how the tables should be arranged. Please send your instructions by 5:00 P.M. on October 20.
Sincerely,
Yusuf Kaplan
Conference and Events Manager
Enclosure: client information sheet CE-12
Direct line 555-0207. E-mail events@pelhamhotel.com
- A. She has sent instructions for the table layout.
- B. She will attend a briefing at the events desk.
- C. She toured the room earlier this month.
- D. She has already seen the room in person.
- A. Deliver printed badges to the events office.
- B. Check the equipment in the meeting room.
- C. Set up the audio and projection system.
- D. Confirm how many people will need refreshments.
- A. So that the charge for the handout folders can be dropped.
- B. So that Mr. Bergstrom can be given the timing conditions.
- C. So that a task belonging to the hotel can be finished.
- D. So that the number of guests can be confirmed for printing.
- A. He will finish his task one hour before the start time.
- B. He will arrange the seating in the meeting room.
- C. He should arrive about 45 minutes before the start time.
- D. He has taken part in a hotel briefing before.
- A. Printed badges and an attendee list
- B. Folders for the seminar handouts
- C. An on-site check of the equipment
- D. Refreshments for the confirmed guests
Around the Table
Ten Evenings of Fixed-Price Dining
By Lionel Napier, dining correspondent
The Tarrington Dining Days program returns this year, opening on May 15 and closing on May 24. The event began on Tarrington Street and now reaches several side streets nearby. At each participating restaurant, guests may order a full dinner for one fixed price, with each owner choosing the dishes. The program is coordinated by Rosalind Ostrowski, who ran the district's summer street market for six years before taking on this event. "We would rather see guests try a restaurant they have never visited than return to a favorite," she said.
Ten evenings of dining are on offer, two more than last year. At Ms. Ostrowski's suggestion, the fixed-price menu has also grown and now runs to three courses rather than two.
The first of the ten evenings will be held at whichever restaurant joined the program most recently, and its owner will welcome guests at the door. For restaurant owners who wish to take part next year, registration is open until June 30.
A full list of the participating restaurants, the evenings they serve and the booking rules appears on the program's website.
----------------------
Tarrington Dining Days
2025 edition
Page last updated March 28
Home | This Year's Venues | Booking | Contact
| Venue | Street | Evenings served | Year joined |
|---|---|---|---|
| Grove Kitchen | Tarrington Street | Six evenings | 2019 |
| Cypress Table* | Weatherby Lane | Ten evenings | 2021 |
| Two Lanterns* | Morley Court | Four evenings | 2015 |
| Sable Bistro | Bexley Square | Eight evenings | 2024 |
Booking conditions
1. Each restaurant handles its own reservations. The program office cannot hold or change a table.
2. Guests must say that they are dining as part of the program when they reserve, so that the fixed-price menu is set aside for their table.
3. Tables for any evening of the program must be reserved no later than three weeks before the opening evening.
* These venues serve the program menu in a separate room.
Questions about menus or prices should be sent to the program office through the contact form on this page.
- A. She has coordinated the program for six years.
- B. She recommended adding a course to the fixed-price dinner.
- C. She used to manage a restaurant in the district.
- D. She will welcome guests on the opening evening.
- A. It will last longer than the previous one.
- B. It takes place on a single street.
- C. It offers the same menu at every restaurant.
- D. It will serve fewer courses than before.
- A. On Bexley Square
- B. On Weatherby Lane
- C. On Tarrington Street
- D. On Morley Court
- A. In March
- B. In April
- C. In May
- D. In June
- A. Reserving through the program office
- B. Asking to be seated in a separate room
- C. Telling the restaurant they want the program menu
- D. Choosing a restaurant they have never visited
Calderwood Business Association, Publications Office
Spring edition of the Calderwood Business Directory
Preparing Your Entry
Who is listed. Every member business appears under one trade heading. Further headings may be ordered on the entry form.
How length is counted. Length is counted in printed lines once your text has been printed in the directory style, not in words as it was sent to us. The standard listing includes six lines. An entry that fills more lines than the standard listing allows is moved to the expanded listing without further notice, and the higher rate for that listing is billed after printing.
Logo panels. A logo panel is printed in the outer column beside the entry and is charged separately. Artwork files must reach this office by February 26.
Checking. This office does not confirm the details members send in, and nothing can be changed once the edition has gone to the printer on March 10.
Questions about entries: Listings Desk, Publications Office.
----------------------
Calderwood Business Association, Publications Office
Directory Entry Order, Form D-12
Membership reference: M-1184
Entry reference: DL-2437
Edition: Spring
Submitting business: Brightwell Yard Supply
| Selected | Component | Basis | Amount |
|---|---|---|---|
| X | Standard listing, six printed lines | per entry | $45 |
| Expanded listing, twelve printed lines | per entry | $75 | |
| X | Logo panel | per panel | $25 |
| Additional trade heading | per heading | $15 | |
| Total ordered | $70 |
Office use only
Material received: February 12
Printed lines measured: 9
Logo file: not received
I confirm that the details above are correct.
Signature: P. Lindqvist
----------------------
To: Paul Lindqvist, Brightwell Yard Supply
From: Wesley Quintero, Publications Office
Date: February 14
Subject: Material received for the Spring edition
Reference: Entry DL-2437, Spring edition
Dear Mr. Lindqvist,
Your entry text and your completed order form reached this office on February 12, and both have been logged for the coming edition.
In earlier editions, your entry was listed under Fencing Supplies and under Garden Machinery Repair. The text sent this time covers only your sharpening service for hand and garden tools, so the entry will be grouped with the businesses offering that service.
Your form orders a logo panel, but no artwork file has arrived. Please send the file, or confirm in reply that the panel should be taken off the order. Artwork cannot be accepted after February 26.
Sincerely,
Wesley Quintero
Listings Coordinator
Publications Office, Calderwood Business Association
Weekday inquiries are answered from 9:00 A.M. to 4:00 P.M.
Telephone 555-0192.
- A. The number of words the member submitted
- B. The number of trade headings ordered
- C. The width of the outer column beside the entry
- D. The number of lines the printed text fills
- A. It allows members to revise entries after March 10.
- B. It prepares artwork for member businesses.
- C. It charges members a yearly fee for being listed.
- D. It expects members to check their own entry details.
- A. It includes a second trade heading.
- B. It will cost more than the amount ordered.
- C. It still qualifies for the standard rate.
- D. It must be shortened by February 26.
- A. A listing for a fencing materials supplier
- B. A listing for a sharpening equipment maker
- C. A listing for a machinery repair shop
- D. A listing for a tool maintenance business
- A. To confirm that a payment was received
- B. To announce a change in printing dates
- C. To ask which trade heading a member prefers
- D. To request an item missing from an order
Desk Range — Catalog Section D, Page 12
| Model | Work surface | Frame | Finish options | Standard production window |
|---|---|---|---|---|
| Ashby Desk | Standard, 1400 mm | Steel | Laminate, dark oak veneer † | 4 to 5 weeks |
| Newlyn Desk | Compact, 1200 mm | Steel | Laminate, white gloss | — |
| Corley Desk | Standard, 1400 mm | Wood | Laminate †, white gloss | 4 to 5 weeks |
| Marden Desk | Large, 1600 mm | Steel | Light oak veneer, white gloss | — |
† Applied in a separate sealing stage; add three weeks to production.
Orders through your regional dealer.
----------------------
Oakmere Office Furniture — Dealer Order (Form OF-9)
Account reference: CB-317
Order reference: DR-4820
Ship-to branch: Corbridge Interiors, Kingsley Road
Requested delivery week: week beginning January 12
| Line | Model | Finish | Quantity | Requested week |
|---|---|---|---|---|
| 1 | Newlyn | Laminate | 6 | Standard |
| 2 | Ashby | Dark oak veneer | 4 | Week beginning January 5 |
| 3 | Corley | White gloss | 8 | Standard |
| 4 | Marden | Light oak veneer | 3 | Standard |
Special instruction: The Line 2 desks are for a client boardroom. If the ordered finish cannot be met in time, substitute only a desk offered in an oak veneer finish; a laminate finish is not acceptable.
Authorized by: Yolanda Cortez
Received: December 2
----------------------
To: Gerald Pope, Corbridge Interiors
From: Colin Frey, Oakmere Office Furniture
Date: December 9
Subject: Line 2 of order DR-4820
Thank you for your order. Lines 1, 3, and 4 are confirmed and will ship together in the requested delivery week.
We cannot meet the requested week for Line 2. The dark oak veneer finish on those desks is applied in a separate sealing stage that adds three weeks to production, so the desks would not be ready in time.
We do have two models in stock that could reach you in that week: the Marden desk in light oak veneer, or the Newlyn desk in laminate. Please tell us which you prefer.
If we do not hear from you by December 11, the Line 2 desks will ship on their standard schedule.
Colin Frey
Sales Coordinator, Order Desk
Oakmere Office Furniture, extension 214
Regarding order DR-4820
- A. It is offered only with a steel frame.
- B. It comes with a compact work surface.
- C. It requires an extra production stage.
- D. It is the only available finish for the model.
- A. They will ship in the requested week.
- B. They require additional finishing time.
- C. They will be substituted automatically.
- D. They are already in stock.
- A. The Ashby model
- B. The Corley model
- C. The Marden model
- D. The Newlyn model
- A. It requires the largest ordered quantity.
- B. It shares a finish with Line 1.
- C. It has the earliest requested week.
- D. It has the same quantity as Line 4.
- A. The Marden desk in light oak veneer
- B. The Newlyn desk in laminate
- C. The Marden desk in white gloss
- D. The Newlyn desk in white gloss
Jessop Tile and Flooring
Notice to Customers: Take-Home Sample Loans
Beginning March 2, customers may borrow samples of our tile, wood and stone products to see them in their own homes before ordering. The sample loan list below shows how many pieces of each type may be borrowed at one time, how long they may be kept and the deposit charged.
| Sample type | Pieces per loan | Loan period | Deposit |
|---|---|---|---|
| Wall tile | 4 | 7 days | $10 |
| Floor tile | 4 | 7 days | $15 |
| Wood plank | 3 | 10 days | $20 |
| Stone panel | 2 | 14 days | $40 |
Wall tile, floor tile and wood plank samples are collected from and returned to the sample counter. Because wood plank samples are kept at our storage building, please ask for them three business days in advance. Stone panel samples are not accepted at the counter, and a driver will instead pick them up from your address. The deposit is refunded in full when all pieces come back within the loan period, undamaged and in their case.
----------------------
Glad I borrowed them first
Rating: 4 out of 5 — service used: take-home sample loan
I wanted to see three narrow wood planks in my own hallway before ordering. They were not on the shelf when I asked, because that kind is kept in another building, so I came back later in the week.
I paid a twenty-dollar deposit that day. My installer then moved my installation date, and the planks stood in my hallway for sixteen days before I carried them back in their case. Nobody at the counter mentioned the date the planks were due back, and my deposit came back in full once the pieces were checked.
Ask for plank samples before you set an installation date.
Gwen Ainsley — would use again: yes
14 readers found this helpful.
----------------------
From: Miriam Dowsett
To: Owen Steadman
Cc: Sales Floor Team
Date: April 22
Subject: Loan period for samples kept at the storage building
Ref: SL-1408
Owen,
This concerns our take-home sample loan notice, in effect since March 2. May I have your approval to lengthen the loan period printed for the type of sample we keep at the storage building?
Borrowers say the printed period is too short, since that type takes several days to arrive at the counter. Meanwhile the counter has been returning deposits in full whenever the samples come back, with no charge for the extra days.
Only the loan period would change. Piece limits, deposits and the stone panel collection rule stay as printed.
Please reply before the notice goes to the printer on Friday.
Miriam Dowsett
Sample Counter Supervisor, Floor Coverings
Direct line 555-0146
- A. They may be borrowed four pieces at a time.
- B. They must be requested three business days ahead.
- C. They are not brought back to the store by borrowers.
- D. They have a shorter loan period than wall tiles.
- A. They stayed in her hallway for less than a week.
- B. They could not be taken home on her first visit.
- C. They were kept at the sample counter.
- D. They should be requested only after an installation date is set.
- A. It lasted longer than the period printed for her type of sample.
- B. It required a larger deposit than the one printed for her type of sample.
- C. Its loan period began before she collected the planks.
- D. It was extended because the pieces came back in their case.
- A. To ask for approval to change one rule in the notice
- B. To propose charging borrowers for the extra days
- C. To send a revised notice to the printer by Friday
- D. To recommend a higher deposit for one type of sample
- A. Its loan period has already been updated.
- B. It is applied less strictly than the notice states.
- C. It is decided by staff at the storage building.
- D. It was fully met by Ms. Ainsley's return.
