Trắc nghiệm Tiếng Anh Toeic – Hỏi về đơn đặt hàng là một trong những đề thi thuộc Trắc nghiệm Tiếng Anh Toeic – Part 2, nằm trong hệ thống luyện tập hội thoại thương mại thực tiễn của Trắc nghiệm Tiếng Anh Toeic – Tổng hợp luyện thi 200+ chuyên đề. Dạng bài này tái hiện các tình huống giao tiếp thường thấy trong môi trường doanh nghiệp, đặc biệt là các trao đổi liên quan đến đơn hàng, giao hàng và xử lý thông tin khách hàng.
Người học cần nắm vững các mẫu câu hỏi phổ biến như “Has the order been shipped yet?”, “When will my order arrive?”, “Can I check the status of my order?”, cùng với các cách phản hồi như “It’s on the way,”, “You should receive it by Friday,” hoặc “Let me check that for you.”. Việc hiểu rõ từ vựng liên quan đến đơn hàng như shipment, invoice, delivery, tracking number là yếu tố quan trọng để chọn đáp án chính xác.
Hãy cùng Dethitracnghiem.vn tìm hiểu về đề thi này và tham gia làm kiểm tra ngay lập tức!
Trắc nghiệm Tiếng Anh Toeic – Hỏi về đơn đặt hàng
Question 1: “Hello, I’m calling to ______ on the status of my recent order, number 7452.”
A. cancel
B. inquire
C. place (a new one)
D. pay
Question 2: The customer service representative is ______ up the order details on their computer.
A. typing (a new order)
B. looking
C. deleting
D. ignoring
Question 3: “Could you please tell me the estimated ______ date for this order?”
A. payment
B. delivery
C. cancellation
D. return
Question 4: The customer is likely speaking to a ______ from the company they ordered from.
A. manager (necessarily)
B. representative
C. delivery driver (not yet)
D. technician
Question 5: “According to our system, your order has been ______ and is awaiting shipment.”
A. lost
B. processed
C. returned
D. changed
Question 6: The customer wants to know if there have been any ______ with their order.
A. discounts
B. delays
C. additions (by them)
D. problems (general, but delays is specific to status)
Question 7: “Can you confirm the shipping ______ for this order? I want to make sure it’s correct.”
A. cost
B. address
C. method (e.g. standard, express)
D. company
Question 8: “Yes, the order is scheduled to be ______ by express courier within 3-5 business days.”
A. manufactured
B. shipped
C. paid for
D. assembled
Question 9: This type of call is typical for businesses that handle online or phone ______.
A. complaints (only)
B. orders
C. repairs
D. consultations
Question 10: “Is it possible to get a ______ number once the order ships?”
A. phone
B. tracking
C. reference (general)
D. discount
Question 11: The representative is providing an update based on the ______ in their system.
A. opinions
B. information
C. guesses
D. advertisements
Question 12: “I’d also like to know if all the ______ I ordered are currently in stock.”
A. colors
B. items
C. sizes (specifically)
D. prices
Question 13: “Yes, all items were in stock at the time of ______ and have been allocated to your order.”
A. delivery
B. purchase
C. return
D. cancellation
Question 14: The customer is seeking ______ about when they will receive their goods.
A. a refund
B. assurance
C. a discount
D. an apology (not necessarily)
Question 15: “Thank you for ______ that. I was getting a bit concerned.”
A. changing
B. clarifying
C. ordering
D. selling
Question 16: The representative might say, “Let me just ______ your order details for you.”
A. cancel
B. verify
C. create
D. ship (they don’t personally ship)
Question 17: “My order confirmation said it would ship last week. Has there been a ______?”
A. payment
B. holdup
C. delivery
D. sale
Question 18: “I apologize for the slight delay. There was a backlog in the ______ department.”
A. sales
B. warehouse
C. marketing
D. accounting
Question 19: The customer is asking about a ______ order they placed a few days ago.
A. future
B. previous
C. cancelled
D. sample
Question 20: “Will I receive an email ______ once the order is dispatched?”
A. bill
B. notification
C. survey
D. advertisement
Question 21: This conversation is focused on the ______ of an existing order.
A. placement
B. status
C. cancellation
D. modification (unless that’s the inquiry)
Question 22: “Can you tell me which ______ company will be handling the delivery?”
A. insurance
B. courier
C. manufacturing
D. advertising
Question 23: The representative checks the system, which ______ all order movements.
A. predicts
B. tracks
C. stops
D. initiates
Question 24: “Okay, that sounds good. I’ll ______ for the shipping confirmation email then.”
A. argue
B. look out
C. pay
D. wait (passively, look out is more active)
Question 25: Inquiring about orders is a common part of the ______ experience.
A. shopping
B. post-purchase
C. browsing
D. payment (already done)
Question 26: “I just want to make sure everything is ______ with my order.”
A. wrong
B. on track
C. expensive
D. complicated
Question 27: The representative replies, “Your order is currently being ______ for dispatch.”
A. designed
B. prepared
C. returned
D. reviewed (for quality, but prepared is more about dispatch)
Question 28: Knowing the order status helps the customer manage their ______.
A. budget (already spent)
B. expectations
C. contacts
D. workload
Question 29: “One last thing, can I still ______ an item from this order, or is it too late?”
A. add
B. remove (or change)
C. pay for
D. receive (they are asking before receiving)
Question 30: Clear communication about order status leads to higher customer ______.
A. costs
B. satisfaction
C. confusion
D. returns (product returns)
